Operating principles: the Library's success factors for Customer Service Excellence

Embracing Change

  • recognising the need for change and continually looking forward
Delivering services
  • working towards achieving excellent service delivery through understanding, meeting and exceeding the expectations of users
Team working
  • embracing collaborative working and viewing teamwork as essential and positive
Developing Talent
  • grasping opportunities to develop responsibilities and expertise through learning and development
Communication
  • recognising the importance of excellent communication and encouraging others to do so
Projecting confidence
  • projecting a positive attitude through confidence and enthusiasm; celebrating success and sharing praise