Tell us what you think

The University Library has a Customer Care Policy. We hope our users are happy with the service we provide, but if you are dissatisfied with any aspect of the Library service, please tell us.

You can tell us what you think by:

  • Speaking to a member of staff on duty at the Main Counter on Level 2 in the Robinson Library, or the Senior member of staff on duty at the Walton Library
  • If you are unhappy with the response that you receive, you should use our Tell us what you think form to register your complaint.
    Forms are available from leaflet racks and service points throughout the Library. They can be used to make any comments - good or bad - about the Library.
    Completed forms should be put into the Comment Box, or they can also be submitted electronically.
    Completed forms are processed each day and you will receive a reply within five working days.
  • Alternatively, you may e-mail Wayne.Connolly@ncl.ac.uk , or you may write to him directly:

      Wayne Connolly
      The Robinson Library
      University of Newcastle upon Tyne
      Newcastle upon Tyne
      NE2 4HQ
  • If, at this stage you are still unhappy you can contact the Registrar:

      Dr J.V. Hogan
      Central Services
      University of Newcastle
      6 Kensington Terrace
      Newcastle upon Tyne
      NE1 7RU
  • Other ways in which you can tell us what you think are:
    • By electronic mail to libraryhelp@ncl.ac.uk
    • By telephoning the Library on (0191) 222 7662 (Robinson Library) or (0191) 222 7550 (Walton Library)
    • You will receive a reply within five working days.