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The University Library has
a Customer Care Policy. We hope
our users are happy with the service we provide, but
if you are dissatisfied with any aspect of the Library
service, please tell us.
You can tell us what you think by:
- Speaking to a member of staff on duty at the Main Counter on Level 2 in the Robinson Library, or the Senior member of staff on duty at the Walton Library
- If you are unhappy with the response that you receive,
you should use our Tell
us what you think form to register your complaint.
Forms are available from leaflet racks and service points throughout the Library. They can be used to make any comments - good or bad - about the Library.
Completed forms should be put into the Comment Box, or they can also be submitted electronically.
Completed forms are processed each day and you will receive a reply within five working days. - Alternatively, you may e-mail Wayne.Connolly@ncl.ac.uk
, or you may write to him directly:
-
Wayne Connolly
The Robinson Library
University of Newcastle upon Tyne
Newcastle upon Tyne
NE2 4HQ
- If, at this stage you are still unhappy you can
contact the Registrar:
-
Dr J.V. Hogan
Central Services
University of Newcastle
6 Kensington Terrace
Newcastle upon Tyne
NE1 7RU
- Other ways in which you can tell us what you think
are:
- By electronic mail to lib-readerservices@ncl.ac.uk
- By telephoning the Library on (0191) 222 7662 (Robinson Library) or (0191) 222 7550 (Walton Library)
You will receive a reply within five working days.




