1999-2000

Robinson Library

Topic Complaint Suggestion Compliment Total % of total % 98/99*
Building/Environment/Equipment 18 3 21 13.0% 15%
Loans system
(issues/returns/recalls/
loan periods/loan allowances)
15 4 19 12.0% 10%
Catalogue 9 5 14 8.0% 2%
Other 10 2 12 7.5% 11%
Opening Hours 4 6 10 6.0% 7%
Smartcard 7 3 10 6.0% 0%
Computers/PC Cluster 7 2 9 6.0% 4%
Photocopying 5 2 2 9 6.0% 2%
Inter-Library loans 4 3 1 8 5.0% 1%
Periodicals 5 1 6 4.0% 3%
Study Rooms 2 4 6 4.0% 3%
Café 4 1 5 3.0% 2%
Library Staff and Service 1 4 5 3.0% 6%
Noise 5 5 3.0% 4%
Databases 3 1 4 2.5% 2%
Fines and Charges 3 1 4 2.5% 7%
Mobile Phones 3 1 4 2.5% 5%
Stock and Reshelving 2 1 1 4 2.5% 7%
Toilets 2 2 1.0% 5%
Student Text Collection 2 2 1.0% 4%
Children in the Library 1 1 1.0% 0%
Total 110 42 8 160 100% 100%
* 182 comments were received by the Robinson Library in 1998/99

Walton Library

Topic Complaint Suggestion Compliment Total % of total % 98/99*
Stock 1 8 9 26% 13%
Databases 8 8 23% 11%
Periodicals 4 1 5 14% 13%
Miscellaneous 2 1 1 4 11% 7%
Library staff 1 1 2 6% 7%
Issues and returns 2 2 6% 4%
Opening hours 1 1 3% 11%
Noise 1 1 3% 11%
Photocopiers 1 1 3% 6%
Mobile phones 1 1 3% 0%
Membership 1 1 3% 0%
Holds 0 0% 6%
Web Information Point 0 0% 6%
Cluster 0 0% 4%
OPAC 0 0% 2%
Total 14 19 2 35 100% 100%
* 54 comments were received by the Walton Library in 1998/99