2000-2001

Robinson Library

Topic Complaint Suggestion Complement Total % of total %99/00*
Building/Environment/Equipment 15 3 0 18 11.54% 13.0%
Telephone Renewals 26 0 0 26 16.67% 0%
Loans Systems 10 5 2 17 10.90% 12.0%
Catalogue 2 2 0 4 2.56% 8.0%
Opening Hours 0 1 0 1 0.64% 6.0%
Smart Card 8 0 0 8 5.13% 6.0%
Computers/PC Clusters 5 5 0 10 6.41% 6.0%
Photocopiers 13 2 0 15 9.62% 6.0%
Inter-Library Loans 1 0 0 1 0.64% 5.0%
Periodicals 2 1 0 3 1.92% 4.0%
Study Rooms 4 2 0 6 3.85% 4.0%
Café 0 1 1 2 1.28% 3.0%
Library Staff/Service 0 1 10 11 7.05% 3.0%
Noise 9 2 1 12 7.69% 3.0%
Databases 2 3 0 5 3.21% 2.5%
Fines/Charges 0 0 0 0 0.00% 2.5%
Mobile Phones 2 0 1 3 1.92% 2.5%
Stock/Reshelving 1 2 1 4 2.56% 2.5%
Toilets 0 0 0 0 0.00% 1.0%
STC 1 0 0 1 0.64% 1.0%
Children in the Library 0 0 0 0 0.00% 1.0%
MicroFilm Reader/Printers 6 1 0 7 4.49% 0%
Other 1 1 0 2 1.28% 7.5%
Total 108 32 16 156 100% 100%
* 160 comments were received by the Robinson Library in 1999-2000

Walton Library

Topic Complaint Suggestion Compliment Total % of total % 99/00*
Issues and returns 10 2 12 23% 6%
Stock 1 9 1 11 21% 26%
Periodicals 2 8 10 19% 14%
Opening hours 2 2 4 8% 3%
Telephone renewals 3 3 6% 0%
Holds 2 2 4% 0%
Inter library loans 1 1 2 4% 0%
Miscellaneous 1 1 2 4% 11%
OPAC 2 2 4% 0%
Photocopiers 2 2 4% 3%
Cluster 1 1 2% 0%
Noise 1 1 2% 3%
Printer 1 1 2% 0%
Databases 0 0% 23%
Library staff 0 0% 6%
Membership 0 0% 3%
Mobile phones 0 0% 3%
Total 28 23 2 53 100%
* 35 comments were received by the Walton Library in 1999/2000