2001-2002

Robinson Library

Topic Complaint Suggestion Compliment Total % of total % 00/01*
Building/Environment/Equipment 23 8 0 31 25.61% 11.54%
Library Staff and Service 5 5 14 24 19.83% 7.05%
Computers/pcs 6 4 0 10 8.26% 6.41%
Photocopying - general 4 3 2 9 7.43% 9.62%
Smart Card 6 1 0 7 5.78% 5.13%
Inter Library Loans 5 1 1 7 5.78% 0.64%
Loan System 5 1 0 6 4.95% 10.90%
Opening Hours 3 1 0 4 3.3% 2.8%
Periodicals 1 3 0 4 3.3% 0.64%
Fines / Charges 4 0 0 4 3.3% 0%
Toilets 2 2 0 4 3.3% 0%
STC 3 1 0 4 3.3% 0.64%
Databases 2 0 1 3 2.47% 3.21%
Noise 2 0 0 2 1.67% 7.69%
Stock / Reshelving 1 0 0 1 0.82% 2.56%
Café 1 0 0 1 0.82% 1.28%
Microfiche / film 0 0 0 0 0% 4.49%
Telephone Renewals 0 0 0 0 0% 16.67%
Catalogue 0 0 0 0 0% 2.56%
Study Rooms 0 0 0 0 0% 3.85%
Mobile Phones 0 0 0 0 0% 1.92%
Children in the Library 0 0 0 0 0% 0%
Other 0 0 0 0 0% 1.28%
Total 73 30 18 121 99.92% 100%
* 156 comments were received by the Robinson Library in 2000/01

Walton Library

Topic Complaint Suggestion Compliment Total % of total % 00/01*
Stock 6 6 25% 21%
Periodicals 1 3 4 17% 19%
Photocopiers 3 3 13% 4%
Issues and returns 2 2 8% 23%
Web OPAC 2 2 8% 4%
Printer 2 2 8% 2%
Opening hours 1 1 4% 8%
Holds 1 1 4% 4%
Inter library loans 1 1 4% 4%
Noise 1 1 4% 2%
Library staff 1 1 4% 0%
Telephone renewals 0 0% 6%
Miscellaneous 0 0% 4%
Cluster 0 0% 2%
Total 11 12 1 24 100% 100%
* 53 comments were received by the Walton Library in 2000/01