2002-2003

Robinson Library

Topic Complaint Suggestion Compliment Total % of total % 01/02*
Library Staff and Service 5 9 24 38 30.4% 19.83%
Loan System 12 2 0 14 11.2% 4.95%
Building/Environment/Equipment 6 4 0 10 8.0% 25.61%
Computers/pcs 4 5 0 9 7.2% 8.26%
Opening Hours 3 4 0 7 5.6% 3.3%
Noise 7 0 0 7 5.6% 1.67%
Photocopying 4 0 1 5 4.0% 7.43%
Smart Card 4 0 1 5 4.0% 5.78%
Fines / Charges 4 1 0 5 4.0% 3.3%
Toilets 4 1 0 5 4.0% 3.3%
Stock 2 3 0 5 4.0% 0.82%
Catalogue 5 0 0 5 4.0% 0%
Children in the Library 2 1 0 3 2.4% 0%
STC 1 1 0 2 1.6% 3.3%
Inter Library Loans 0 0 1 1 0.8% 5.78%
Periodicals 0 1 0 1 0.8% 3.3%
Microfiche / film 1 0 0 1 0.8% 0%
Study Rooms 1 0 0 1 0.8% 0%
Databases 0 0 0 0 0% 2.47%
Café 0 0 0 0 0% 0.82%
Mobile Phones 0 0 0 0 0% 0%
Other 1 0 0 1 0.8% 0%
Total 66 33 27 125 100.0% 99.92%
121 comments were received by the Robinson Library in 2001/02 *

Walton Library

Topic Complaint Suggestion Compliment Total % of total % 01/02*
Building/Environment/Equipment 0 2 0 2 11.1% 0%
Library Staff and Services 0 0 2 2 11.1% 4%
Computers/PCs 1 1 0 2 11.1% 0%
Photocopying - general 0 1 0 1 5.5% 13%
Smart Card 0 0 0 0 0% 0%
Inter Library Loans 1 0 0 1 5.5% 4%
Loan System 0 0 0 0 0% 8%
Opening hours 0 0 0 0 0% 4%
Periodicals 3 1 0 4 22.2% 17%
Fines/Charges 0 0 0 0 0% 0%
Toilets 0 0 0 0 0% 0%
STC 1 0 0 1 5.5% 0%
Databases 0 0 0 0 0% 0%
Noise 1 0 0 1 5.5% 4%
Stock/Reshelving 0 1 0 1 5.5% 25%
Microfiche/film 0 0 0 0 0% 0%
Telephone renewals 0 0 0 0 0% 0%
Catalogue 1 0 0 1 5.5% 8%
Study Rooms 0 1 0 1 5.5% 0%
Mobile Phones 0 0 0 0 0% 0%
Children in the Library 0 0 0 0 0% 0%
Photocopiers 0 0 0 0 0% 13%
Holds 0 0 0 0 0% 4%
Printer 0 0 0 0 0% 8%
Other 1 0 0 1 5.5% 0%
Total 9 7 2 18 99.5%