2003-2004

Robinson Library

Topic Complaint Suggestion Compliment Total % of total % 02/03*
Library Staff and Service 7 1 11 19 13.2% 30.4%
Loan System 27 6 0 33 23% 11.2%
Building/Environment/Equipment 5 1 0 6 4.2% 8%
Computers/pcs 3 1 0 4 2.8% 7.2%
Opening Hours 2 2 0 4 2.8% 5.6%
Noise 5 0 0 5 3.5% 5.6%
Photocopying 1 0 0 1 0.7% 4.0%
Smart Card 0 0 0 0 0% 4.0%
Fines / Charges 4 0 0 4 2.8% 4.0%
Toilets 2 3 0 5 3.5% 4.0%
Stock 6 4 1 11 7.6% 4.0%
Catalogue 10 0 0 10 6.9% 4.0%
Children in the Library 1 1 0 2 1.4% 2.4%
STC 1 0 0 1 0.7% 1.6%
Inter Library Loans 0 3 1 4 2.8% 0.8%
Periodicals 5 8 0 13 9% 0.8%
Microfiche / film 0 0 0 0 0% 0.8%
Study Rooms 2 3 0 5 3.5% 0.8%
Databases 0 2 0 2 1.4% 0%
Café 4 1 0 5 3.5% 0%
Mobile Phones 0 1 0 1 0.7% 0%
Other 2 4 3 9 6.3% 0.8%
Total 87 41 16 144 100% 100%
125 comments were received by the Robinson Library in 2002/03 *

Walton Library

Topic Complaint Suggestion Compliment Total % of total % 02/03*
Building/Environment/Equipment 7 2 1 10 22% 11.1%
Library Staff and Services 1 0 5 6 13% 11.1%
Computers/PCs 7 2 1 10 22% 11.1%
Photocopying - general 0 0 0 0 0% 5.5%
Smart Card 0 0 0 0 0% 0%
Inter Library Loans 0 0 0 0 0% 5.5%
Loan System 0 0 0 0 0% 0%
Opening hours 0 1 0 1 2% 0%
Periodicals 9 1 0 10 22% 22.2%
Fines/Charges 0 0 0 0 0% 0%
Toilets 0 0 0 0 0% 0%
STC 1 1 0 2 4% 5.5%
Databases 0 0 0 0 0% 0%
Noise 1 0 0 1 2% 5.5%
Stock/Reshelving 0 2 0 2 4% 5.5%
Café 0 0 0 0 0% 0%
Microfiche/film 0 0 0 0 0% 0%
Telephone renewals 0 0 0 0 0% 0%
Catalogue 3 0 0 3 7% 5.5%
Study Rooms 0 0 0 0 0% 5.5%
Mobile Phones 0 0 0 0 0% 0%
Children in the Library 0 0 0 0 0% 0%
Other 1 0 0 1 2% 5.5%
Total 29 10 7 46 100% 99.5%

Respondents

Category   UG   PG   Staff   NHS   Other
%   46%   7%   20%   22%   4%