2004-2005

Robinson Library

Topic Complaint Suggestion Compliment Total % of total % 03/04*
Library Staff and Service 1 0 29 30 22.6% 13.2%
Loan System 6 3 0 9 6.8% 23%
Building/Environment/Equipment 7 8 1 16 12% 4.2%
Computers/pcs 1 1 1 3 2.3% 2.8%
Opening Hours 4 9 0 13 9.8% 2.8%
Noise 3 0 0 3 2.3% 3.5%
Photocopying 1 3 0 4 3% 0.7%
Smart Card 7 0 0 7 5.3% 0%
Fines / Charges 6 0 0 6 4.5% 2.8%
Toilets 5 0 0 5 3.8% 3.5%
Stock 3 3 0 6 4.5% 7.6%
Catalogue 5 2 0 7 5.3% 6.9%
Children in the Library 0 0 0 0 0% 1.4%
STC 0 1 0 1 0.8% 0.7%
Inter Library Loans 1 1 0 2 1.5% 2.8%
Periodicals 5 1 0 6 4.5% 9%
Microfiche / film 0 0 0 0 0% 0%
Study Rooms 1 2 0 3 2.3% 3.5%
Databases 1 0 0 1 0.8% 1.4%
Café 2 3 0 5 3.8% 3.5%
Mobile Phones 0 1 0 1 0.8% 0.7%
Other 1 4 0 5 3.8% 6.3%
Total 60 42 31 133 100% 100%
144 comments were received by the Robinson Library in 2003/04 *

Walton Library

Topic Complaint Suggestion Compliment Total % of total % 03/04*
Building/Environment/Equipment 9 0 2 11 21% 22%
Library Staff and Services 0 0 0 0 0% 13%
Computers/PCs 1 1 0 2 4% 22%
Photocopying - general 0 0 0 0 0% 0%
Smart Card 0 0 0 0 0% 0%
Inter Library Loans 1 0 0 1 2% 0%
Loan System 0 0 0 0 0% 0%
Opening hours 8 3 0 11 21% 2%
Periodicals 1 1 0 2 4% 22%
Fines/Charges 2 0 0 2 4% 0%
Toilets 0 0 0 0 0% 0%
STC 0 1 0 1 2% 4%
Databases 0 0 0 0 0% 0%
Noise 3 0 0 3 5% 2%
Stock/Reshelving 2 4 0 6 12% 4%
Café 1 1 0 2 4% 0%
Microfiche/film 0 0 0 0 0% 0%
Telephone renewals 0 0 0 0 0% 0%
Catalogue 0 0 0 0 0% 7%
Study Rooms 4 4 0 8 15% 0%
Mobile Phones 0 0 0 0 0% 0%
Children in the Library 0 0 0 0 0% 0%
Other 1 1 0 2 4% 2%
Total 33 16 2 51 100% 100%

Respondents

Category   UG   PG   Staff   NHS   Other
%   80%   8%   4%   8%   0%