2005-2006

Robinson Library

Topic Complaint Suggestion Compliment Total % of total % 04/05*
Library Staff and Service 3 3 27 33 21.71% 22.6%
Building/Environment 6 2 1 9 5.92% 12%
Opening Hours 11 5 0 16 10.53% 9.8%
Periodicals 1 0 0 1 0.66% 4.5%
Loan System 6 5 0 11 7.24% 6.8%
Stock 2 3 0 5 3.29% 4.5%
Smart Card 12 1 1 14 5.3% 9.21%
STC 1 0 0 1 0.66% 0.8%
Café 7 2 0 9 5.92% 3.8%
Computers 5 3 0 8 5.26% 2.3%
Toilets 4 0 0 4 2.63% 3.8%
Fines 4 0 0 4 2.63% 5.3%
Noise in the Library 9 3 0 12 7.89% 2.3%
Photocopying 0 0 0 0 0% 3%
Catalogue 1 2 0 3 1.97% 5.3%
Inter Library Loans 2 0 0 2 1.32% 1.5%
Study Rooms 3 0 0 3 1.97% 2.3%
Databases 0 1 1 2 1.32% 0.8%
Mobile Phones 0 0 0 0 0% 0.8%
Children in the Library 0 0 0 0 0% 0%
Microfiche / Microfilm/AV 1 0 0 1 0.66% 0%
Smoking 4 1 0 5 3.29% N/A
Other 3 6 0 9 5.92% 3.8%
Total 85 37 30 152 100% 100%
133 comments were received by the Robinson Library in 2004/05 *

Walton Library

Topic Complaint Suggestion Compliment Total % of total % in 04/05*
Building/Environment/Equipment 4 1 0 5 15% 21%
Library Staff and Services 1 0 3 4 13% 0%
Computers/PCs 6 0 0 6 18% 4%
Photocopying - general 1 0 0 0 3% 0%
Smart Card 3 0 0 3 9% 5.3%
Inter Library Loans 0 0 0 0 0% 2%
Loan System 0 0 0 0 0% 0%
Opening hours 0 1 0 1 3% 21%
Periodicals 1 0 0 1 3% 4%
Fines/Charges 0 0 0 0 0% 4%
Toilets 0 0 0 0 0% 0%
STC 0 0 0 0 0% 2%
Databases 0 0 0 0 0% 0%
Noise 0 0 0 0 0% 5%
Stock/Reshelving 0 5 0 5 15% 12%
Café 1 0 0 1 3% 4%
Microfiche/film 0 0 0 0 0% 0%
Telephone renewals 1 0 0 1 3% 0%
Catalogue 0 0 0 0 0% 0%
Study Rooms 5 0 0 5 15% 15%
Mobile Phones 0 0 0 0 0% 0%
Children in the Library 0 0 0 0 0% 0%
Other 0 0 0 0 0% 4%
Total 23 7 3 33 100% 100%
51 comments were received by the Walton Library in 2004/05 *

Respondents

Category   UG   PG   Staff   NHS   Other
    23   3   3   3   0