2006-2007

Robinson Library

Topic Complaint Suggestion Compliment Total % of total 2005/06%*
Library Staff/Services 4 0 30 34 18.58 21.71
Buildings/Environment 8 4 0 12 6.56 5.92
Opening Hours 37 4 0 41 22.40 10.53
Periodicals 1 0 0 1 0.55 0.66
Loan System 14 1 1 16 8.74 7.24
Stock 1 2 0 3 1.64 3.29
SmartCard 9 0 0 9 4.92 5.3
STC 3 0 0 3 1.64 0.66
Cafe 1 0 0 1 0.55 5.92
Computers 1 1 0 2 1.09 5.26
Toilets 3 1 0 4 2.19 2.63
Fines 4 0 0 4 2.19 2.63
Noise in the Library 13 1 0 14 7.65 7.89
Photocopying 6 2 0 8 4.37 0
Catalogue 2 3 0 5 2.73 1.97
Inter-Library Loan 1 0 0 1 0.55 1.32
Study Rooms 3 3 0 6 3.28 1.97
Databases 0 0 0 0 0.00 1.32
Mobile Phones 0 0 0 0 0.00 0
Microfiche/Microfilm/AV 0 1 0 1 0.55 0.66
Smoking 1 0 0 1 0.55 3.29
Other 7 10 0 17 9.29 5.92
Total 119 33 31 183 100.00 100
152 comments were received by the Robinson Library in 2005/0 6*

Walton Library

Topic Complaint Suggestion Compliment Total % of total 2005/6*
Building/Environment/Equipment 14 0 0 14 30 5
Library Staff and Service 1 0 1 2 4 4
Computers/PCs 3 2 0 5 11 6
Photocopying – general 0 1 0 1 2 0
Smart Card 4 0 0 4 9 3
Inter Library Loans 0 1 0 1 2 0
Loan System 0 1 0 1 2 0
Opening hours 2 0 0 2 4 1
Periodicals 0 2 0 2 4 1
Fines/Charges 0 0 0 0 0 0
Toilets 1 0 0 1 2 0
STC 0 0 1 1 2 0
Databases 0 0 0 0 0 0
Noise 0 0 0 0 0 0
Stock/Reshelving 2 4 0 6 13 5
Café 0 1 0 1 2 1
Microfiche/film 0 0 0 0 0 0
Telephone renewals 0 0 0 0 0 1
Catalogue 0 0 0 0 0 0
Group Rooms 0 2 0 2 4 5
Mobile Phones 0 0 0 0 0 0
Children in the Library 0 0 0 0 0 0
Other 0 3 0 3 6 0
Total 27 17 2 46 100 33
33 comments were received by the Walton Library in 2005/06 *

Respondents

Category   UG   PG   Staff   NHS   Other
    38   3   1   4   0