2007-2008

Robinson Library

Topic Complaint Suggestion Compliment Total % of total 2005/06%*
Library Staff/Services 3 1 28 32 25.2 18.58
Buildings/Environment 3 1 2 6 4.72 6.56
Opening Hours 4 1 0 5 3.94 22.40
Periodicals 1 0 0 1 0.79 0.55
Loan System 7 0 0 7 5.51 8.74
Stock 6 3 0 9 7.09 1.64
SmartCard 1 0 0 1 0.79 4.92
STC 0 0 0 0 0 1.64
Café 4 0 1 5 3.94 0.55
Computers 4 0 0 4 3.15 1.09
Toilets 7 0 0 7 5.51 2.19
Fines 4 0 0 4 3.15 2.19
Noise in the Library 9 0 0 9 7.09 7.65
Photocopying 3 0 0 3 2.36 4.37
Catalogue 0 4 0 4 3.15 2.73
Inter-Library Loan 0 2 1 3 2.36 0.55
Study Rooms 2 2 0 4 3.15 3.28
Databases 0 0 0 0 0.00 0
Mobile Phones 1 0 0 1 0.79 0
Children in the Library 0 0 0 0 0 0
Microfiche/Microfilm/AV 0 0 0 0 0 0.55
Smoking 1 0 0 1 0.79 0.55
Temperature 13 0 0 13 10.24 9.29
Other 2 6 0 8 6.3 9.29
Total 75 20 32 127 100 100
183 comments were received by the Robinson Library in 2006/07*

Walton Library

Topic Complaint Suggestion Compliment Total % of total 2005/6*
Building/Environment/Equipment 8 1 1 10 35 14
Library Staff and Service 1 0 2 3 11 2
Computers/PCs 2 0 0 3 11 5
Photocopying - general 0 0 0 0 0 1
Smart Card 0 0 0 0 0 4
Inter Library Loans 0 0 0 0 0 1
Loan System 0 0 0 0 0 1
Opening hours 0 0 3 3 11 2
Periodicals 0 0 0 0 0 2
Fines/Charges 0 0 0 0 0 0
Toilets 1 0 0 1 3 1
STC 0 0 1 1 3 1
Databases 0 0 0 0 0 0
Noise 1 0 0 1 3 0
Stock/Reshelving 2 2 1 5 17 6
Cafe 0 0 0 0 0 1
Multimedia 0 1 0 1 3 0
Telephone renewals 0 0 0 0 0 0
Catalogue 0 0 0 0 0 0
Group Rooms 0 0 0 0 0 2
Mobile Phones 0 0 0 0 0 0
Children in the Library 0 0 0 0 0 0
Other 1 0 0 1 3 3
Total 17 4 8 29 100 46

Respondents

Category   UG   PG   Staff   NHS   Other
    20   4   1   4   0

 

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