2008-2009

Robinson Library

Topic Complaint Suggestion Compliment Total % of total 2007/08%*
Library Staff/Services 4 0 42 46 24.73 25.2
Buildings/Environment 9 1 3 13 6.99 4.72
Opening Hours 10 0 0 10 5.38 3.94
Periodicals 2 0 0 2 1.07 0.79
Loan System 8 3 0 11 5.92 5.51
Stock 3 3 0 6 3.23 7.09
SmartCard 1 0 0 1 0.54 0.79
STC 3 0 0 3 1.61 0
Cafe 1 0 0 1 0.54 3.94
Computers 5 2 0 7 3.76 3.15
Toilets 14 0 0 14 7.53 5.51
Fines 1 0 0 1 0.54 3.15
Noise in the Library 10 1 0 11 5.92 7.09
Photocopying 2 0 0 2 1.07 2.36
Catalogue 2 0 0 2 1.07 3.15
Inter-Library Loan 3 0 0 3 1.61 2.36
Study Rooms 0 0 0 0 0 3.15
Databases 0 0 0 0 0 0
Mobile Phones 0 0 0 0 0 0.79
Children in the Library 1 0 0 1 0.54 0
Microfiche/Microfilm/AV 0 1 0 1 0.54 0
Smoking 1 0 0 1 0.54 0.79
Temperature 40 0 0 40 21.51 10.24
Food and Drink 3 0 0 3 1.61 0
Printing 0 2 0 21 1.07 0
Website 1 0 0 1 0.54 0
Signage 2 0 0 2 1.07 0
Other 2 0 0 2 1.07 6.3
Total 128 13 45 186 100 100
127 comments were received by the Robinson Library in 2007/08*

Walton Library

Topic Complaint Suggestion Compliment Total % of total 2007/8*
Building/Environment/Equipment 8 0 0 8 22 10
Library Staff and Service 0 0 1 1 3 3
Computers/PCs 3 0 0 3 8 3
Photocopying – general 1 1 0 2 4 0
Smart Card 0 0 0 0 0 0
Inter Library Loans 0 0 0 0 0 0
Loan System 0 1 0 1 3 0
Opening hours 9 0 0 9 24 3
Periodicals 0 0 0 0 0 0
Fines/Charges 1 0 0 1 3 0
Toilets 0 0 0 0 0 1
STC 0 1 0 1 3 1
Databases 0 0 0 0 0 0
Noise 2 0 0 2 4 1
Stock/Reshelving 1 3 0 4 11 5
Café 0 1 0 1 3 0
Multimedia 0 0 0 0 0 1
Telephone renewals 0 0 0 0 0 0
Catalogue 0 0 0 0 0 0
Group Rooms 2 0 0 2 4 0
Mobile Phones 0 0 0 0 0 0
Access to drinking water 1 0 0 1 3 0
Other 2 0 0 2 4 1
Total 30 7 1 38 100 29

Respondents

Category   UG   PG   Staff   NHS   Other
    90   4   3   0   3