2009-2010

Robinson Library

Topic Complaint Suggestion Compliment Total % of total 2008/09%*
Library Staff/Services 5 0 18 23 14.74 24.73
Buildings/Environment 0 0 0 0 0 6.99
Opening Hours 12 2 1 15 9.62 5.38
Periodicals 0 0 0 0 0 1.07
Loan System 7 0 0 7 4.9 5.92
Stock 4 1 0 5 3.21 3.23
SmartCard 0 0 0 0 0 0.54
STC 2 0 0 2 1.28 1.61
Cafe 5 0 0 5 3.21 0.54
Computers 9 0 0 9 5.77 3.76
Toilets 10 2 0 12 7.69 7.53
Fines 0 0 0 0 0 0.54
Noise in the Library 14 0 0 14 8.97 5.92
Photocopying 2 0 0 2 1.28 1.07
Catalogue 3 0 0 3 1.92 1.07
Inter-Library Loan 0 0 0 0 0 1.61
Study Space 9 1 0 10 6.41 0
Databases 0 0 0 0 0 0
Mobile Phones 1 0 0 1 0.64 0
Children in the Library 0 0 0 0 0 0.54
Microfiche/Microfilm/AV 1 0 0 1 0.64 0.54
Smoking 4 0 0 4 2.56 0.54
Temperature 28 0 0 28 17.95 21.51
Food and Drink 3 0 0 3 1.91 1.61
Drinking Water 5 0 0 5 3.21 0
Printing 0 2 0 2 1.28 1.07
Website 0 0 0 0 0 0.54
Signage 2 0 0 2 1.28 1.07
Other University Services 3 0 0 3 1.92 1.07
Total 129 8 19 156 100 100
186 comments were received by the Robinson Library in 2008/09*

Walton Library

Topic Complaint Suggestion Compliment Total % of total 2008/9*
Building/Environment/Equipment 0 1 0 1 2.3 8
Library Staff and Service 0 0 2 2 4.6 1
Computers/PCs 3 0 0 3 6.8 3
Photocopying – general 0 0 0 0 0 2
Smart Card 0 0 0 0 0 0
Inter Library Loans 0 0 0 0 0 0
Loan System 0 1 0 1 2.3 1
Opening hours 2 0 0 2 4.6 9
Periodicals 1 0 0 1 2.3 0
Fines/Charges 0 0 0 0 0 1
Toilets 0 0 0 0 0 0
STC 1 5 0 6 13.4 1
Databases 0 0 0 0 0 0
Noise 2 0 0 2 4.6 2
Stock/Reshelving 0 3 0 3 6.8 4
Café 1 1 0 2 4.6 1
Multimedia 1 1 0 2 4.6 0
Fire alarms 9 0 0 9 20.5 0
Catalogue 0 0 0 0 0 0
Group Rooms 0 0 0 0 0 2
Mobile Phones 0 0 0 0 0 0
Access to drinking water 6 0 0 6 13.6 1
Other 4 0 0 4 9 2
Total 30 12 2 44 100 38

Respondents

Category   UG   PG   Staff   NHS   Other
    38   4   1   1   0