2010-2011

Robinson Library

Topic Complaint Suggestion Compliment Total % of total 2009/10%*
Library Staff/Services 2 1 15 18 11.04 14.74
Buildings/Environment 12 5 0 17 10.43 0
Opening Hours 4 1 5 10 6.13 9.62
Periodicals 0 0 0 0 0 0
Loan System 0 0 0 0 0 4.49
Stock 6 2 0 8 4.91 3.21
SmartCard 0 0 0 0 0 0
STC 0 0 0 0 0 1.28
Café 3 2 0 5 3.07 3.21
Computers 7 5 1 13 7.98 5.77
Toilets 5 0 0 5 3.07 7.69
Fines 2 2 0 4 2.45 0
Noise in the Library 14 1 0 15 9.2 8.97
Photocopying 2 1 0 3 1.84 1.28
Catalogue 1 0 0 1 0.61 1.92
Inter-Library Loan 0 0 0 0 0 0
Study Space 2 0 0 2 1.23 6.41
Databases 2 3 0 5 3.07 0
Mobile Phones 1 0 0 1 0.61 0.64
Children in the Library 0 0 0 0 0 0
Microfiche/Microfilm/AV 1 1 0 2 1.23 0.64
Smoking 2 0 0 2 1.23 2.56
Temperature 37 1 0 38 23.1 17.95
Food and Drink 6 0 0 6 3.68 1.91
Drinking Water 2 0 0 2 1.23 3.21
Printing 1 0 0 1 0.61 1.28
Website 0 0 0 0 0 0
Signage 1 0 0 1 0.61 1.28
E-Books 4 0 0 4 2.45 0
Other University Services 0 0 0 0 0 1.92
Total 117 25 21

163

100 100
156 comments were received by the Robinson Library in 2009/10*

Walton Library

Topic Complaint Suggestion Compliment Total % of total 2009/10
Building/Environment/Equipment 1 0 0 1 6 1
Library Staff and Service 0 0 1 1 6 2
Computers/PCs 4 0 0 4 25 3
Photocopying - general 1 0 0 1 6 0
Smart Card 0 0 0 0 0 0
Inter Library Loans 0 0 0 0 0 0
Loan System 2 1 0 3 19 1
Opening hours 0 0 0 0 0 2
Periodicals 1 1 0 2 13 1
Fines/Charges 0 0 0 0 0 0
Toilets 0 0 0 0 0 0
STC 0 0 0 0 0 6
Databases 0 0 0 0 0 0
Noise 1 0 0 1 6 2
Stock/Reshelving 1 2 0 3 19 3
Cafe 0 0 0 0 0 2
Multimedia 0 0 0 0 0 2
Fire alarms 0 0 0 0 0 9
Catalogue 0 0 0 0 0 0
Group Rooms 0 0 0 0 0 0
Mobile Phones 0 0 0 0 0 0
Access to drinking water 0 0 0 0 0 6
Other 0 0 0 0 0 4
Total 11 4 1 16 100 44

Respondents

Category   UG   PG   Staff   NHS   Other
    6   3   4   2   0