Robinson Library

Robinson Library

Topic Complaint Suggestion Compliment Total % of total 2010/11%*
Library Staff/Services 7 5 15 27 19.71 11.04
Buildings/Environment 2 0 0 2 1.46 10.43
Opening Hours 2 0 0 2 1.46 6.13
Periodicals 0 0 0 0 0 0
Loan System 0 0 0 0 0 0
Stock 10 0 0 10 7.30 4.91
SmartCard 0 0 0 0 0 0
STC 0 0 0 0 0 0
Café 1 1 0 2 1.46 3.07
Computers 7 0 1 8 5.84 7.98
Toilets 5 0 0 5 3.65 3.07
Fines 1 0 0 1 0.73 2.45
Noise in the Library 11 0 0 11 8.03 9.20
Photocopying 1 0 0 1 0.73 1.84
Catalogue/Library Search 0 5 1 6 4.38 0.61
Inter-Library Loan 2 0 0 2 1.46 0
Study Space 6 0 0 6 4.38 1.23
Databases 0 0 0 0 0 3.07
Mobile Phones 0 0 0 0 0 0.61
Children in the Library 0 0 0 0 0 0
Microfiche/Microfilm/AV 0 0 0 0 0 1.23
Smoking 1 0 0 1 0.73 1.23
Temperature 34 0 0 34 24.82 23.31
Food and Drink 3 0 0 3 2.19 3.68
Drinking Water 4 0 0 4 2.92 1.23
Printing 1 0 0 1 0.73 0.61
Website 0 0 0 0 0 0
Signage 2 0 0 2 1.46 0.61
E-Books 8 0 0 8 5.84 2.45
Other University Services 1 0 0 1 0.73 0
Total 109 11 17

137

100 100
117 comments were received by the Robinson Library in 2010/11*

Walton Library

Topic Complaint Suggestion Compliment Total % of total 2010/11
Building/Environment/Equipment 13 0 0 13 35.13 1
Library Staff and Service 0 0 0 0 0 1
Computers/PCs 1 1 0 2 5.41 4
Photocopying - general 0 0 0 0 0 1
Smart Card 1 0 0 1 2.70 0
Inter Library Loans 0 0 0 0 0 0
Loan System 0 0 0 0 0 3
Opening hours 0 0 0 0 0 0
Periodicals 1 2 0 3 8.11 2
Fines/Charges 0 0 0 0 0 0
Toilets 2 0 0 2 5.41 0
STC 0 0 0 0 0 0
Databases 0 0 0 0 0 0
Noise 1 0 0 1 2.70 1
Stock/Reshelving 4 8 0 12 32.43 3
Cafe 0 3 0 3 8.11 3
Multimedia 0 0 0 0 0 0
Fire alarms 0 0 0 0 0 0
Catalogue 0 0 0 0 0 0
Group Rooms 0 0 0 0 0 0
Mobile Phones 0 0 0 0 0 0
Access to drinking water 0 0 0 0 0 0
Other 0 0 0 0 0 4
Total 23 14 0 37 100 16

Respondents

Category   UG   PG   Staff   NHS   Other
    26   8   3   0   0