Robinson Library
Topic | Complaint | Suggestion | Compliment | Total | % of total | 2010/11%* | |||||
Library Staff/Services | 7 | 5 | 15 | 27 | 19.71 | 11.04 | |||||
Buildings/Environment | 2 | 0 | 0 | 2 | 1.46 | 10.43 | |||||
Opening Hours | 2 | 0 | 0 | 2 | 1.46 | 6.13 | |||||
Periodicals | 0 | 0 | 0 | 0 | 0 | 0 | |||||
Loan System | 0 | 0 | 0 | 0 | 0 | 0 | |||||
Stock | 10 | 0 | 0 | 10 | 7.30 | 4.91 | |||||
SmartCard | 0 | 0 | 0 | 0 | 0 | 0 | |||||
STC | 0 | 0 | 0 | 0 | 0 | 0 | |||||
Café | 1 | 1 | 0 | 2 | 1.46 | 3.07 | |||||
Computers | 7 | 0 | 1 | 8 | 5.84 | 7.98 | |||||
Toilets | 5 | 0 | 0 | 5 | 3.65 | 3.07 | |||||
Fines | 1 | 0 | 0 | 1 | 0.73 | 2.45 | |||||
Noise in the Library | 11 | 0 | 0 | 11 | 8.03 | 9.20 | |||||
Photocopying | 1 | 0 | 0 | 1 | 0.73 | 1.84 | |||||
Catalogue/Library Search | 0 | 5 | 1 | 6 | 4.38 | 0.61 | |||||
Inter-Library Loan | 2 | 0 | 0 | 2 | 1.46 | 0 | |||||
Study Space | 6 | 0 | 0 | 6 | 4.38 | 1.23 | |||||
Databases | 0 | 0 | 0 | 0 | 0 | 3.07 | |||||
Mobile Phones | 0 | 0 | 0 | 0 | 0 | 0.61 | |||||
Children in the Library | 0 | 0 | 0 | 0 | 0 | 0 | |||||
Microfiche/Microfilm/AV | 0 | 0 | 0 | 0 | 0 | 1.23 | |||||
Smoking | 1 | 0 | 0 | 1 | 0.73 | 1.23 | |||||
Temperature | 34 | 0 | 0 | 34 | 24.82 | 23.31 | |||||
Food and Drink | 3 | 0 | 0 | 3 | 2.19 | 3.68 | |||||
Drinking Water | 4 | 0 | 0 | 4 | 2.92 | 1.23 | |||||
Printing | 1 | 0 | 0 | 1 | 0.73 | 0.61 | |||||
Website | 0 | 0 | 0 | 0 | 0 | 0 | |||||
Signage | 2 | 0 | 0 | 2 | 1.46 | 0.61 | |||||
E-Books | 8 | 0 | 0 | 8 | 5.84 | 2.45 | |||||
Other University Services | 1 | 0 | 0 | 1 | 0.73 | 0 | |||||
Total | 109 | 11 | 17 | 137 |
100 | 100 |
Topic | Complaint | Suggestion | Compliment | Total | % of total | 2010/11 | |||||
Building/Environment/Equipment | 13 | 0 | 0 | 13 | 35.13 | 1 | |||||
Library Staff and Service | 0 | 0 | 0 | 0 | 0 | 1 | |||||
Computers/PCs | 1 | 1 | 0 | 2 | 5.41 | 4 | |||||
Photocopying - general | 0 | 0 | 0 | 0 | 0 | 1 | |||||
Smart Card | 1 | 0 | 0 | 1 | 2.70 | 0 | |||||
Inter Library Loans | 0 | 0 | 0 | 0 | 0 | 0 | |||||
Loan System | 0 | 0 | 0 | 0 | 0 | 3 | |||||
Opening hours | 0 | 0 | 0 | 0 | 0 | 0 | |||||
Periodicals | 1 | 2 | 0 | 3 | 8.11 | 2 | |||||
Fines/Charges | 0 | 0 | 0 | 0 | 0 | 0 | |||||
Toilets | 2 | 0 | 0 | 2 | 5.41 | 0 | |||||
STC | 0 | 0 | 0 | 0 | 0 | 0 | |||||
Databases | 0 | 0 | 0 | 0 | 0 | 0 | |||||
Noise | 1 | 0 | 0 | 1 | 2.70 | 1 | |||||
Stock/Reshelving | 4 | 8 | 0 | 12 | 32.43 | 3 | |||||
Cafe | 0 | 3 | 0 | 3 | 8.11 | 3 | |||||
Multimedia | 0 | 0 | 0 | 0 | 0 | 0 | |||||
Fire alarms | 0 | 0 | 0 | 0 | 0 | 0 | |||||
Catalogue | 0 | 0 | 0 | 0 | 0 | 0 | |||||
Group Rooms | 0 | 0 | 0 | 0 | 0 | 0 | |||||
Mobile Phones | 0 | 0 | 0 | 0 | 0 | 0 | |||||
Access to drinking water | 0 | 0 | 0 | 0 | 0 | 0 | |||||
Other | 0 | 0 | 0 | 0 | 0 | 4 | |||||
Total | 23 | 14 | 0 | 37 | 100 | 16 |
Category | UG | PG | Staff | NHS | Other | |||||
26 | 8 | 3 | 0 | 0 |