Robinson Library - 2012-2013

Robinson Library

Topic Complaint Suggestion Compliment Total % of total 2011/12%*
Library Staff/Services 6 4 15 25 16.67 19.71
Buildings/Environment 6 2 1 9 6.00 1.46
Opening Hours 3 0 1 4 2.67 1.46
Periodicals 0 0 0 0 0.00 0.00
Loan System 0 0 0 1 0.67 0.00
Stock 3 1 0 4 2.67 7.30
SmartCard 0 0 0 0 0.00 0.00
STC 0 0 0 0 0.00 0.00
Café 6 3 0 9 6.00 1.46
Computers 5 3 0 8 5.33 5.84
Toilets 3 0 0 3 2.00 3.65
Overdue charges 1 0 0 1 0.67 0.73
Noise in the Library 20 1 2 23 15.33 8.03
Photocopying 1 0 0 1 0.67 0.73
Catalogue/Library Search 0 0 0 0 0.00 4.38
Inter-Library Loan 0 0 0 0 0.00 1.46
Study Space 1 0 0 1 0.67 4.38
Databases 0 0 0 0 0.00 0.00
Mobile Phones 0 0 0 0 0.00 0.00
Children in the Library 0 0 0 0 0.00 0.00
Microfiche/Microfilm/AV 0 0 0 0 0 0.00
Smoking 2 0 0 2 1.33 0.73
Temperature 17 0 0 17 11.33 24.82
Food and Drink 18 2 0 20 13.33 2.19
Drinking Water 2 2 0 4 2.67 2.92
Printing 0 0 0 0 0.00 0.73
Website 0 0 0 0 0.00 0.00
Signage 2 0 0 2 1.33 1.46
E-Books 0 0 0 0 0.00 5.84
Change machine 3 1 0 4 2.67 0.00
Scanners 4 0 0 4 2.67 0.00
Lockers 2 1 1 4 2.67 0.00
Other University Services 2 1 1 4 2.67 0.73
Total 108 21 21

150

100 100