Robinson Library - 2013-2014

Robinson Library


Topic Complaint Suggestion Compliment Total % of total 2012/13%*
Library Staff/Services 5 8 12 25 16.23 16.67
Buildings/Environment 5 2 1 8 5.19 6.00
Opening Hours 6 1 1 8 5.20 2.67
Loan System 0 0 0 0 0.00 0.67
Stock 1 1 1 3 1.95 2.67
SmartCard 0 0 0 0 0.00 0.00
STC 0 0 0 0 0.00 0.00
Café 10 0 2 12 7.80 6.00
Computers 6 3 0 9 5.84 5.33
Toilets 8 2 0 10 6.50 2.00
Overdue charges 0 0 0 0 0.00 0.67
Noise in the Library 6 0 0 6 3.90 15.33
Print, Photocopying and Scanning 4 0 0 4 2.60 0.67
Catalogue/Library Search 1 1 0 2 1.30 0.00
Inter-Library Loan 0 0 0 0 0.00 0.00
Study Space 12 1 2 15 9.74 0.67
Databases 0 0 0 0 0.00 0.00
Mobile Phones 0 0 0 0 0.00 0.00
Children in the Library 0 0 0 0 0.00 0.00
Microfiche/Microfilm/AV 0 0 0 0 0 0.00
Smoking outside the library 2 0 0 2 1.30 1.33
Temperature 6 0 0 6 3.90 11.33
Food and Drink 3 1 0 4 2.60 13.33
Drinking Water 9 0 0 9 5.84 2.67
Website 5 2 0 7 4.55 0.00
Signage 1 0 0 1 0.65 1.33
E-Books 1 0 0 1 0.65 0.00
Change machine 3 1 0 4 2.67 0.00
Lockers 2 0 0 2 1.30 2.67
WiFi 4 0 0 4 2.60 0.00
Bike racks 10 0 0 10 6.50 0.00
Print Services (inc Bindery) 0 1 3 4 2.60 0.00
Other University Services 1 0 1 3 1.95 2.67
Total 108 23 23

154

100 100


Topic Complaint Suggestion Compliment Total
Pop-Up Library 0 1 6 7
Law Library 2 0 2 4

Respondents

Category UG PG Staff NHS Other Not shown
  68 38 11 0 21 2


Walton Library

Topic Complaint Suggestion Compliment Total % of total
Library Staff/Services 0 0 2 2 14.30
Buildings/Environment 2 0 2 4 28.60
Opening Hours 0 0 0 0 0.00
Loan System 0 0 0 0 0.00
Stock/Reshelving 1 3 1 5 35.71
SmartCard 1 0 0 1 7.14
STC 0 0 0 0 0.00
Café 0 0 0 0 0.00
Computers 0 1 0 1 7.14
Toilets 0 0 0 0 0.00
Overdue charges 0 0 0 0 0.00
Noise in the Library 0 0 0 0 0.00
Photocopying 0 0 0 0 0.00
Catalogue/Library Search 0 0 0 0 0.00
Inter-Library Loan 0 0 0 0 0.00
Databases 0 0 0 0 0.00
Periodicals 0 0 0 0 0.00
Mobile Phones 0 0 0 0 0.00
Drinking Water 0 0 0 0 0.00
Multimedia 0 0 0 0 0.00
Fire alarms 0 0 0 0 0.00
Group rooms 1 0 0 1 7.14
Other 0 0 0 0 0.00
Total 5 4 5

14

100

Respondents

Category UG PG Staff NHS Other Not shown
  3 1 1 0 3 6