Library - 2014-2015

Robinson Library


Topic Complaint Compliment Suggestion Total % of total 2013/14%
Library Staff/Services 15 17 3 35 16.91 16.23
Buildings/Environment 12 2 6 20 9.66 5.19
Opening Hours 10 3 0 13 6.28 5.20
Loan System 6 0 0 6 2.90 0.00
Stock 2 0 2 4 1.93 1.95
SmartCard 2 0 0 2 0.97 0.00
Café 0 3 0 3 1.45 7.80
Computers 14 1 1 16 7.73 5.84
Toilets 9 0 3 12 5.80 6.50
Overdue charges 2 0 1 3 1.45 0.00
Noise in the Library 5 1 0 6 2.90 3.90
Print, Photocopying and Scanning 1 0 0 1 0.48 2.60
Study Space 5 0 2 7 3.38 9.74
Databases 0 0 1 1 0.48 0.00
Mobile Phones 1 0 0 1 0.48 0.00
Microfiche/Microfilm/AV 2 0 0 2 0.97 0.00
Temperature 20 0 0 20 10.14 3.90
Food and Drink 1 0 6 7 3.38 2.60
Drinking Water 3 0 0 3 1.45 5.84
Website 1 0 0 1 0.48 4.55
Signage 2 0 0 2 0.97 0.65
E-Books 0 0 1 1 0.48 0.65
Change machine 0 0 1 1 0.48 2.67
Lockers 1 0 1 2 0.97 1.30
WiFi 9 0 0 9 4.35 2.60
Bike racks 1 1 0 1 0.97 6.50
Print Services (inc Bindery) 1 5 0 6 2.90 2.60
Cleaning 7 1 0 8 3.86 0.00
Communications (Screens, Notices) 5 2 2 9 4.35 0.00
Other University Services 2 0 1 3 1.45 1.95
Total 139 36 32

207

100 100


Topic Complaint Compliment Suggestion Total
Pop-Up Library 1 0 0 1
Law Library 4 2 3 9


Walton Library

Topic Complaint Compliment Suggestion Total % of total
Library Staff/Services 1 4 0 5 11.36
Buildings/Environment 6 1 0 7 15.91
Opening Hours 2 0 1 3 6.82
Loan System 1 1 0 2 4.55
Stock/Reshelving 1 0 11 12 27.27
Café 2 0 1 3 6.82
Computers 3 0 0 3 6.82
Noise in the Library 0 0 0 0 0.00
Photocopying 0 0 0 0 0.00
Catalogue/Library Search 0 0 0 0 0.00
Inter-Library Loan 0 0 0 0 0.00
Databases 0 0 0 0 0.00
Periodicals 0 0 0 0 0.00
Mobile Phones 0 0 0 0 0.00
Drinking Water 0 0 0 0 0.00
Multimedia 0 0 0 0 0.00
Fire alarms 0 0 0 0 0.00
Group rooms 3 0 0 3 6.82
Temperature 2 0 0 2 4.55
Drinking water 2 0 0 2 4.55
Food and drink 0 0 2 2 4.55
Other 0 0 0 0 0.00
Total 23 6 15

44

100

Respondents

Category UG PG Staff NHS Other Not shown
  150 62 16 2 35