2016

Library - 2015-2016

Philip Robinson Library

Topic Complaint Compliment Suggestion Total % of total 2014/15%
Library Staff/Services 9 8 6 23 11.68 16.91
Buildings/Environment 10 3 7 20 10.15 9.66
Opening Hours 2 0 2 4 2.03 6.28
Loan System 1 1 2 4 2.03 2.90
Stock 6 0 3 9 4.57 1.93
SmartCard 0 0 0 0 0 0.97
Café 5 1 6 12

6.09

1.45
Computers 9 1 0 10 5.08 7.73
Toilets 20 0 2 22 11.17 5.80
Overdue charges 1 0 0 1 0.51 1.45
Noise in the Library 8 0 0 8 4.06 2.90
Print, Photocopying and Scanning 2 1 0 3 1.52 0.48
Study Space 5 1 0 6 3.05 3.38
Databases 0 0 1 1 0.51 0.48
Mobile Phones 0 0 0 0 0 0.48
Microfiche/Microfilm/AV 0 0 0 0 0 0.97
Temperature 37 0 2 39 19.80 10.14
Food and Drink 4 0 0 4 2.03 3.38
Drinking Water 0 0 0 0 0 1.45
Website 1 0 0 1 0.51 0.48
Signage 1 0 0 1 0.51 0.97
E-Books 1 0 0 1 0.51 0.65
Change machine 0 0 1 1 0.51 0.48
Lockers 0 0 0 0 0 0.97
WiFi 17 0 0 17 8.63 4.35
Bike racks 0 0 0 0 0 0.97
Print Services (inc Bindery) 0 4 0 4 2.03 2.90
Cleaning 0 0 0 0 0 3.86
Communications (Screens, Notices) 1 1 0 2 1.02 4.35
Catelogue/ Library Search 0 0 3 3 1.52 0
Other University Services 0 0 1 1 0.51 1.45
Total 140 21 36

197

100 100

Marjorie Robinson Library Rooms

Topic Complaint Compliment Suggestion Total % of total 2014/2015%
Library Staff/Services 0 1 3 4 6.35 n/a
Buildings/Environment 4 15 3 22 34.92 n/a
Opening Hours 4 0 2 6 9.52 n/a
Stock/Reshelving 1 0 0 1 1.59 n/a
Café 1 0 7 8 12.70 n/a
Computers 0 0 2 2 3.17 n/a
Noise in the Library 5 0 0 5 7.94 n/a
Print, Photocopying and scanning 1 0 0 1 1.59 n/a
Change Machine 1 0 0 1 1.59 n/a
Temperature 6 0 1 7 11.11 n/a
Food and drink 0 0 1 1 1.59 n/a
Study Space 3 0 1 4 6.35 n/a
Toilets 1 0 0 1 1.59 n/a
Total 22 4 17

43

100 100

Walton Library

Topic Complaint Compliment Suggestion Total % of total 2014/2015%
Library Staff/Services 2 3 1 6 13.95 11.36
Buildings/Environment 2 0 1 3 6.98 15.91
Opening Hours 0 0 0 0 0.00 6.82
Loan System 0 0 1 1 2.33 4.55
Stock/Reshelving 3 1 10 14 32.56 27.27
Café 0 0 2 2 4.65 6.82
Computers 2 0 0 2 4.65 6.82
Noise in the Library 2 0 1 3 6.98 0.00
Photocopying 0 0 0 0 0.00 0.00
Catalogue/Library Search 1 0 0 1 2.33 0.00
Group rooms 0 0 0 0 0.00 6.82
Temperature 1 0 0 1 2.33 4.55
Drinking water 1 0 0 1 2.33 4.55
Food and drink 0 0 0 0 0.00 4.55
Study Space 7 0 0 7 16.28 0.00
Toilets 1 0 0 1 2.33 0.00
Other University Services 0 0 1 1 2.33 0.00
Total 22 4 17

43

100 100


Other sites

Topic Complaint Compliment Suggestion Total
None 2 0 6 8
Law Library 1 0 0 1

Respondents

Category UG PG Staff NHS Other Not shown
  189 56 18 3 49