Browse feedback and responses

Philip Robinson | Walton
Marjorie Robinson | Law

We receive feedback both on printed forms within the Library as well as online. This section indicates the feedback we've formally received together with our responses.

We publish comments, feedback and compliments where authorised to do so. You can browse through recent submissions or use the options to filter by type.

Only showing feedback for: Philip Robinson Library [remove filter]

Feedback #1292 - 11/12/2017

"Dear Library, I have been using the library's search function, and the interface seems to have changed again. I have been trying for 10 minutes, and cannot seem to find or access the major database which English lit colleagues use and which we encourage students to use because it is the only one ..." [full details]

Last updated/responded: 11/12/2017

Feedback #1282 - 30/11/2017

"Please fix cold water taps/filters in canteen area (beside vending machines)..." [full details]

Last updated/responded: 06/12/2017

Feedback #1288 - 03/12/2017

"Complements of the day, I would like to inform you that the service provided by the library whether technological, resource/reference-related, and courtesy of the staff is magnificent. I just have a few observations that I would like to share with you. - Noise: - all doors produce a banging nois..." [full details]

Last updated/responded: 05/12/2017

Feedback #1276 - 27/11/2017

"I have never actually seen any bugs, but every time I leave this library, I seem to have bite marks on my ankles and hands. Have there been any other complaints about people being bitten?..." [full details]

Last updated/responded: 30/11/2017

Feedback #1278 - 29/11/2017

"The accessible desks you have, well the electric ones which you can adjust the height of. These desks are currently in the middle of the entrance to level 3 and 4. If anyone wanted to work at the desks they would look ridiculous, it would be intrusive on other people and be obnoxious with the elec..." [full details]

Last updated/responded: 30/11/2017

Feedback #1280 - 29/11/2017

"V professional and friendly -nice to encounter some decent staff at NU...." [full details]

Last updated/responded: 29/11/2017

Feedback #1279 - 29/11/2017

"Print Services. Great Service. Loved it!..." [full details]

Last updated/responded: 29/11/2017

Feedback #1275 - 27/11/2017

"Could you please change your chat (online) system? I can't see what I am writing while online chat unless I hit enter key(send it to other person). My view is blocked by same text read"Need help..."..." [full details]

Last updated/responded: 29/11/2017

Feedback #1277 - 27/11/2017

"Its always so cold in the library! Think it must be something to do with the vents as it feels like there is a breeze. I have to sit with my coat on. Just letting you know perhaps other people have felt the same! ..." [full details]

Last updated/responded: 28/11/2017

Feedback #1258 - 16/11/2017

"It would be incredibly convenient and a real help to students if you had microwaves available for use. It's already a feature of the architecture building on campus and many other universities. Without any I have to walk 20 mins home and back to cook if I need to be economical and food sold here is..." [full details]

Last updated/responded: 21/11/2017

Feedback #1262 - 20/11/2017

"Hello, just a suggestion:- It would be quite helpful to have more frequent ASK drop in sessions available. The timings of the current sessions are often clashing with course lectures. Thank you!..." [full details]

Last updated/responded: 21/11/2017

Feedback #1254 - 10/11/2017

"Hi, I am a 2nd year student and I love the library,I spend most of my time here and I usually take my packed lunch with me. I know that this has been asked several times, but it would make our lives much better if we (students) could have some microwaves to heat our lunch/dinner. I personally hav..." [full details]

Last updated/responded: 20/11/2017

Feedback #1260 - 18/11/2017

"The temperature on the 4th floor is extremely cold, it is uncomfortable and we are having to wear coats inside. It's november, it's freezing outside anyway, is there any chance the temperature can be increased abit..." [full details]

Last updated/responded: 20/11/2017

Feedback #1264 - 20/11/2017

"The printing services staff are very patient, helpful and lovely people. They accept all kind of mistakes change, without any hesitation or being bothered or accept any extra charges. Many thanks to all of them...." [full details]

Last updated/responded: 20/11/2017

Feedback #1255 - 13/11/2017

"Switch the air con off on 4th floor. It's the coldest time of year, I'm a student, my house is freezing and the library is becoming worse than the arctic. It's an uncomfortable temperature to work at, looking around me now most people are in jackets or hoodies, this should not be the case. Please j..." [full details]

Last updated/responded: 14/11/2017

Feedback #1250 - 09/11/2017

"On several occasions I have entered a study room (accessible) and found it to have been left in an awful mess. I have reported this a couple of times but whoever is using the rooms is still continuing to eat smelly hot food and leave their lunch on the floor etc. I shouldn't have to clean up afte..." [full details]

Last updated/responded: 09/11/2017

Feedback #1245 - 06/11/2017

"CHARGING 20p FOR THE PLASTIC CUPS IS GREAT AND SHOULD NOT BE CHANGED..." [full details]

Last updated/responded: 07/11/2017

Feedback #1235 - 27/10/2017

"Hello, Are there any plans to improve the wifi bandwidth in the library? It's not really possible to use recap on a laptop & because the wifi connection is too slow. I can of course use the computer clusters, but these are always really crowded, at times when the rest of the study space i..." [full details]

Last updated/responded: 07/11/2017

Feedback #1246 - 06/11/2017

"Following your response: I have noticed the dirt in all of the male toilets I have used(all except 1st floor) and female friends have said similar about their toilets. I am in the library often so I have seen this at all times of the day, even if I've just seen cleaners walk out of the bathroom. I ..." [full details]

Last updated/responded: 07/11/2017

Feedback #1247 - 06/11/2017

"Could you please consider making it possible to return books from any Newcastle University Library at any NU Library? I am an academic in HASS but have recently borrowed a book from the Walton Library. I understand that I can't return it at the Phil which is my 'normal' library. It would be very ..." [full details]

Last updated/responded: 07/11/2017

Feedback #1240 - 03/11/2017

"Hi Fellas I am a huge fan of the Library and consider it a home from home. However, I must confess my disappointment in the state of floor one. On my last visit I found it to be besmirched with cartoons relating to Australian marijuana-related humour. As a devout Quaker, I find it extremely upsett..." [full details]

Last updated/responded: 07/11/2017

Feedback #1238 - 01/11/2017

"My android phone doesn't fit the charger in the box because its too new--please add correct charger asap..." [full details]

Last updated/responded: 02/11/2017

Feedback #1237 - 30/10/2017

"Please can you not charge 20p for plastic cups for the water fountains?..." [full details]

Last updated/responded: 30/10/2017

Feedback #1236 - 30/10/2017

"I have noticed comments from other students about this already,but the toilets are exceptionally filthy. It's not accidental spillages or things that may be recent which the staff haven't noticed yet,it's archaic grime. It's dirt that looks like it has never been cleaned since it first got there, es..." [full details]

Last updated/responded: 30/10/2017

Feedback #1232 - 24/10/2017

"I'm really struggling to navigate the library site which seems to have changed since I last used it. It's too damned complicated now!..." [full details]

Last updated/responded: 30/10/2017

Feedback #1234 - 25/10/2017

"On L2 the plug sockets on the floor don't allow for many laptop chargers to be plugged into them. As a result I have no choice but to find a table near a wall with a plug socket. I understand this is blocking the path way but as I am in third year I don't have time to leave my laptop at the side of ..." [full details]

Last updated/responded: 26/10/2017

Feedback #1228 - 20/10/2017

"I am really shocked with how dirty and run down the toilets are in this building. As a new student every time I have used this building they have been broken and dirty and the cubicles are far too small and cramped. I am also shocked at how dirty the computers are, the keyboards look like they have ..." [full details]

Last updated/responded: 20/10/2017

Feedback #1224 - 18/10/2017

"Please could the library have HDMI cables for us to borrow. (for Macbooks too.)..." [full details]

Last updated/responded: 20/10/2017

Feedback #1222 - 16/10/2017

"Toilets on 3rd floor are in a disgusting state-faeces on toilet seat, sanitary products(used) on floor of cubicle. Of the 4 unoccupied, none was in a usable state. This was on Sunday afternoon,15 Oct 17...." [full details]

Last updated/responded: 17/10/2017

Feedback #1211 - 06/10/2017

"Came into Print Services today as I needed a document soft binding. The staff were very attentive and the work was done promptly. Thank you...." [full details]

Last updated/responded: 06/10/2017

Feedback #1205 - 30/09/2017

"I had arranged for Print Services to bind and print my dissertation for collection on a Saturday from library reception. When I arrived it was not bound or ready for collection. even after contacting Print Services via email and phone to confirm this was not ready. I have flown to Newcastle for th..." [full details]

Last updated/responded: 03/10/2017

Feedback #1200 - 28/09/2017

"Hello, please can you increase the temperature in the Robinson library? It used to be so cosy in here, but these days I'm shivering... Thanks in advance!..." [full details]

Last updated/responded: 02/10/2017

Feedback #1193 - 29/08/2017

"Consider longer opening times during summer, as masters students are working on their biggest projects/dissertations. Also, if this uni is going to allow college students to use the facilities, then they should be told to adhere to the same rules we do. They were so loud and used the clusters as an ..." [full details]

Last updated/responded: 12/09/2017

Feedback #1187 - 03/08/2017

"Library isn't open long enough over summer, even though there are clusters elsewhere they are no silent spaces so it gets really loud and there are no books...." [full details]

Last updated/responded: 07/08/2017

Feedback #1188 - 03/08/2017

"The library is excessively noisy most of the day expect for a few hours in the morning. There are no quiet spaces to work. Staff are always walking around talking, students on their phones/talking etc. This happens on the 4th floor where its meant to be silent study. People seem to think its okay..." [full details]

Last updated/responded: 07/08/2017

Feedback #1185 - 27/07/2017

"Why is it that if I leave the library for an hour - my diary is moved off the spacebar so my I am logged out? I understand that this was an issue during exam time but the library is now half empty. I am writing my dissertation and it is easier leaving my tabs and documents open whilst I get some f..." [full details]

Last updated/responded: 27/07/2017

Feedback #1183 - 25/07/2017

"Wondering if there is any chance of the heating being put on in the library? It is extremely cold in the ground floor computer cluster and it greatly affects concentration and comfort when working in the library for a long stretch. I understand heating systems are usually subject to external opera..." [full details]

Last updated/responded: 26/07/2017

Feedback #1177 - 12/07/2017

"BRRRR! It's soooo cold in the Robinson and Marjorie Library. I've had to start bringing my blanket to the library Please sort it out :)..." [full details]

Last updated/responded: 25/07/2017

Feedback #1171 - 04/07/2017

"I really like the Research Space on the Fourth Floor, but it is freezing cold to work in, there are people who sit in here with coats on. Is there any way that the temperature could be increased?..." [full details]

Last updated/responded: 11/07/2017

Feedback #1169 - 04/07/2017

"(Friends of the Uni Library convocation weekend) show and tell event-17th June. Excellent exhibition. Very helpful staff!!..." [full details]

Last updated/responded: 04/07/2017

Feedback #1168 - 23/06/2017

"Nah nah nah, I'm not talking about the boiler, I'm talking about the two silver taps down and to the right of the boiler, the ones that dispense filtered cold water (when they're working) Cheers..." [full details]

Last updated/responded: 27/06/2017

Feedback #1167 - 21/06/2017

"Hi The filtered water supply still isn't working and I know I could drink tap water but it doesn't taste as nice as your amazing filtered water. The filtered water really does lighten my day an I'd love to see the Zipp water filters make a return to the Robbo...." [full details]

Last updated/responded: 21/06/2017

Feedback #1166 - 15/06/2017

"Where do I put books when I'm done with them, but haven't taken them out?..." [full details]

Last updated/responded: 19/06/2017

Feedback #1162 - 13/06/2017

"Careless consumption of food and drinks causes stains on keyboards and desks, sometimes on screens. Most of the times I use any desk, I clean it myself...." [full details]

Last updated/responded: 14/06/2017

Feedback #1160 - 12/06/2017

"Please fix the filtered water problem in the cafe area (replace the filter cartridges)..." [full details]

Last updated/responded: 13/06/2017

Feedback #1154 - 06/06/2017

"Thank you so much for finally fixing the heating problem in the postgraduate room on level 3! No more freezing! ..." [full details]

Last updated/responded: 08/06/2017

Feedback #1152 - 05/06/2017

"i love the cafe staff, they are so welcoming and friendly. They make a day at the library that bit more bearable. Thank you!..." [full details]

Last updated/responded: 08/06/2017

Feedback #1148 - 25/05/2017

"I arrived at 7.20, went outside 20 minutes for a coffee. When i came back, all my stuff disappeared. I came to the service desk to get back everything, but my revision notes and my mug were not in the bag with my things collected. when I arrived this morning there were plenty of space!..." [full details]

Last updated/responded: 02/06/2017

Feedback #1141 - 24/05/2017

"I think it is audacious to charge a student for forgetting their student card more than once. Obviously I understand you need an incentive to help students not forget, but charging for it is simply greedy and money grabbing. Especially during exam period, you can not expect someone to head all the..." [full details]

Last updated/responded: 02/06/2017

Feedback #1150 - 29/05/2017

"Dear Sir or Madam, I have already requested several times at the downstairs desk to better control the air conditioning in the postgraduate study room on level 3. Some days the room is so cold (even on hot days, but it happened also throughout winter), people are even keeping on their coats. ..." [full details]

Last updated/responded: 31/05/2017

Feedback #1145 - 25/05/2017

"We've come to use the print services today from Northumbria Uni and we couldn't have had a better experience. Final year of Architecture has left us feeling stressed (and a bit tearful!) and we've been so looked after and they have done everything they possibly can to print and bind exactly what we ..." [full details]

Last updated/responded: 25/05/2017

Feedback #1146 - 25/05/2017

"Amazing Service! Don't realise how much easier you have made 'deadline season' for us with your professional service and smiles! i will be recommending this printing service to everyone...." [full details]

Last updated/responded: 25/05/2017

Feedback #1133 - 22/05/2017

"-Not enough computers -Postgrad should have more computers available -Too many people using Computer for non university needs (such as watching tv shows) -Books are very outdated -Too many people claiming computers- leaving bags/coats/books and are gone for hours-wasting space for those who need..." [full details]

Last updated/responded: 25/05/2017

Feedback #1144 - 25/05/2017

"Amazing services and staff..." [full details]

Last updated/responded: 25/05/2017

Feedback #1139 - 23/05/2017

"Thanks for providing healthy food in the cafe. However, it will really be a brilliant idea if the vending machines also provide healthy food...." [full details]

Last updated/responded: 25/05/2017

Feedback #1140 - 23/05/2017

"More vegan food in cafe...." [full details]

Last updated/responded: 25/05/2017

Feedback #1132 - 22/05/2017

"Students should not be permitted to do work on a laptop whilst sitting at a computer if they are not using the computer. Similarly, students shouldn't be allowed to use the library computers to watch Catch Up TV/ non-uni related TV. ESPECIALLY during exam season. Multiple students stopped other stud..." [full details]

Last updated/responded: 24/05/2017

Feedback #1127 - 19/05/2017

"Students who leave belongings at a PC then go for a 2hr break. Students who use a laptop at a PC station. Basically students who tie PC's up for no reason...." [full details]

Last updated/responded: 22/05/2017

Feedback #1125 - 18/05/2017

"Was trying to find a book and a really helpful member of staff called Hannah(I think she was short and blonde) came to my rescue. I'd just like to say thank you. p.s more vegan options in the cafe...." [full details]

Last updated/responded: 22/05/2017

Feedback #1124 - 17/05/2017

"Once again the library has taken collaborative space and made it into silent space, once again showing how little it cares about people with group work tasks or who simply prefer to be able to talk about their work with people. It's actually ridiculous, it's hard enough finding a group table normall..." [full details]

Last updated/responded: 22/05/2017

Feedback #1121 - 17/05/2017

"One of your library monitors left one of the notes on my desk when I went for lunch, saying that desks are in high demand. Fair enough if I'd gone into town to get lunch, or I was gone for a while, but I was only away from my desk for about 10 minutes - I went straight down to the canteen, ate my pa..." [full details]

Last updated/responded: 22/05/2017

Feedback #1128 - 19/05/2017

"Could you please turn the heating down..." [full details]

Last updated/responded: 19/05/2017

Feedback #1117 - 16/05/2017

"Really found my WDC with Heather very helpful, it gave much needed guidance. I would recommend this service to others in the future...." [full details]

Last updated/responded: 18/05/2017

Feedback #1120 - 16/05/2017

"The library has been unbearably hot the last few days - one of the thermostats on level 3 read 25 degrees! I do not understand why the temperature of the library cannot be regulated more easily - I appreciate it is warmer outside but i do not understand why air conditioners can not be turned on or r..." [full details]

Last updated/responded: 18/05/2017

Feedback #1111 - 14/05/2017

"I would suggest that this new 12+ hours locker loan is unworkable. Five times today I've been to ask - with none being available each time. The same happened yesterday, and the day before that. Additionally, desk staff have informed me that I am not the only one. It seems this new 12 hours loan o..." [full details]

Last updated/responded: 17/05/2017

Feedback #1118 - 16/05/2017

"Really nice lady (Heather) who listened to everything I had and worked through them. Helpful reading through work and understanding my needs. Very knowledgeable about my subject More people should know about it !!..." [full details]

Last updated/responded: 16/05/2017

Feedback #1103 - 09/05/2017

"The new milk is terrible, Bring back the old Meeeeellk! #Milkgate! (I know they discontinued it, but come on guys, new milk is so poor) ..." [full details]

Last updated/responded: 11/05/2017

Feedback #1102 - 09/05/2017

"The milk is terrible. I miss the old milk. Please bring it back or find a better brand. #Meeeelk!..." [full details]

Last updated/responded: 11/05/2017

Feedback #1101 - 09/05/2017

"New milk bad.Old milk good...." [full details]

Last updated/responded: 11/05/2017

Feedback #1105 - 10/05/2017

"Great Service, Lovely lovely staff..." [full details]

Last updated/responded: 10/05/2017

Feedback #1097 - 06/05/2017

"I needed two posters printed a certain size, the document I had could not be scaled up to the size I needed, I was informed of this by staff at the printing service, but even though I requested advice on what to do so it could be printed the size I need, it was not forthcoming. It took me ages to f..." [full details]

Last updated/responded: 09/05/2017

Feedback #1095 - 04/05/2017

"This great service really made an im-print on me!..." [full details]

Last updated/responded: 04/05/2017

Feedback #1090 - 02/05/2017

"I don't think a seat pointed at the door to the toilets is a good idea- it's not really a spectator sport......" [full details]

Last updated/responded: 02/05/2017

Feedback #1081 - 24/04/2017

"The rolling screen display of info and ads for library services, on the screens facing the entrance and elsewhere, is really well done. Funny,snappy and also useful! My compliments to whoever wrote the ads...." [full details]

Last updated/responded: 28/04/2017

Feedback #1080 - 21/04/2017

"Hi there, Firstly, please can you choose comments to put on the wall that are readable. Secondly, opening times should be longer over Easter.We have dissertations due. Thanks...." [full details]

Last updated/responded: 24/04/2017

Feedback #1072 - 10/04/2017

"I have attended sessions on note taking and academic writing style. Both were excellent and sessions should be integrated into HaSS faculty PGR training ..." [full details]

Last updated/responded: 10/04/2017

Feedback #1069 - 30/03/2017

"I believe the library needs a multi faith room.This facility is missing in the library even if available in other places on campus.I believe people from different faith groups may need a place they feel comfortable to practice their daily prayers that are due in times they are in the library. I'm..." [full details]

Last updated/responded: 05/04/2017

Feedback #1065 - 24/03/2017

"Recap does not work very well here- it constantly pauses.Have tried on the Panoplo app, Safari and google chrome as advised by IT support, but it is the same on all. This does not happen at home so it could possibly be an issue with the Library Wifi. Thank you. p.s 4th floor silent area is very..." [full details]

Last updated/responded: 29/03/2017

Feedback #1066 - 27/03/2017

"Can Sixth form students get an access card for the library- enabling them to use the library on Sundays/after 8pm. The paper passes do not even have photo id-therefore if I were to lose my paper pass, a stranger could take possession of it. Meaning anybody could use the library. Electronic passes ..." [full details]

Last updated/responded: 29/03/2017

Feedback #1067 - 27/03/2017

"6th form should be allowed entry to the library when the service desk is closed, either with a smartcard. or by the staff at the reception desk. The service desk has no input on entry/exit.of the 6th form. The paper passes allow anyone with the pass to enter as they are not photo ID. No access ou..." [full details]

Last updated/responded: 29/03/2017

Feedback #1064 - 23/03/2017

"Special Collections. This is such a wonderful resource to have available. Thank you for allowing us to view the items and aiding us in our research!..." [full details]

Last updated/responded: 24/03/2017

Feedback #1050 - 14/03/2017

"Many thanks for your answer to my previous comment about Inter Library Loan (abou the possibility of on line payment). My School does not want to sign up to the system, as it would involve too much administrative complexity, but I tried... I would now like to ask you to allow renewals of ILL items ..." [full details]

Last updated/responded: 20/03/2017

Feedback #1046 - 13/03/2017

" A couple of years-or so ago, I complained (gloomily) about the shutting up of periodicals in the Stygian gloom of the cellarages compact shelving. Hurrah! for the abandonment of that policy and congratulations- heartfelt!- to the librarian who has put them on open shelf access where they are rea..." [full details]

Last updated/responded: 16/03/2017

Feedback #1035 - 06/03/2017

"Please can the member of staff in the cafe with the long beard please wear a beard net when serving. Its incredibly unhygienic and very off putting. All the female staff tie their hair up, so I don't see why he is excused...." [full details]

Last updated/responded: 16/03/2017

Feedback #1033 - 06/03/2017

"There should be , when the computers shut down, warnings in place to the tune of about 5 minutes. there was simply a hard shutdown (no time warning!) and this has affected my study considerably. Please put in place longer warning periods before shutdowns kick in!! It is most disconcerting!! Also, ..." [full details]

Last updated/responded: 14/03/2017

Feedback #1045 - 13/03/2017

"Considering fees are £9000, I really don't think we should pay 5p for plastic cutlery. Come on! and £1.40 for Fanta!!! Ps, a microwave pls..." [full details]

Last updated/responded: 13/03/2017

Feedback #1038 - 07/03/2017

"I borrow a laptop on average twice a day. Every time I borrow, an email gets sent to me. This quickly mounts up and clogs my account. This amount of emails is unnecessary as I am not going to forget that I need to return a laptop. These emails are serving to drown out important notifications regardi..." [full details]

Last updated/responded: 09/03/2017

Feedback #1028 - 03/03/2017

"The price of hot water is 25p, as well as 25p for a paper cup. I think that 25p is quite expensive for boiled water. I was wondering what the cost per unit of a cup of boiled water costs. what would persuade the cafe to reduce their hot water prices? Many thanks...." [full details]

Last updated/responded: 09/03/2017

Feedback #1034 - 06/03/2017

"On the 3rd and 4th floor by the research study space and library liason offices there is a staircase which leads down to the 2nd floor computer cluster. When students leave to make phone calls they go into the lobby area(where the dry riser/fire safety equipment is) but don't go through the next ..." [full details]

Last updated/responded: 07/03/2017

Feedback #1026 - 28/02/2017

"Just a concern re the new headphone system - it's great that we can borrow them if we need them and don't have any, but it seems that now they're more accessible (ie you don't need to check them out) that there aren't ever any available. If they're going to be free access, people can take them all d..." [full details]

Last updated/responded: 06/03/2017

Feedback #1022 - 27/02/2017

"Is there anywhere on campus where we can get free hot water? The Robinson library was charging 50p to use the hot water machine which seems a bit excessive when cold water is free...." [full details]

Last updated/responded: 03/03/2017

Feedback #1024 - 27/02/2017

"I think it would be really useful if on each floor there was a box that was clearly labelled as a place for books to be put once they are finished with. Students don't always seem to know where to return books, especially when they haven't been checked out,only read within the library. This causes ..." [full details]

Last updated/responded: 01/03/2017

Feedback #1023 - 27/02/2017

"Everyone I have met who works in the library treat me with huge respect and are always lovely and smiley! So today when I heard a story about a student who was spilling milk over a member of staff while she was cleaning under the bins in the cafe really has touched a nerve!I can see how this reflect..." [full details]

Last updated/responded: 01/03/2017

Feedback #1017 - 20/02/2017

"Please can you start to issue headphones again. People are just taking all the headphones and the majority of them end up keeping them for ages and they're not even using them. Should introduce a time limit on them again...." [full details]

Last updated/responded: 24/02/2017

Feedback #1013 - 14/02/2017

"4th bloody cold, everyone wearing jackets. Library is not providing a comfortable working environment...." [full details]

Last updated/responded: 17/02/2017

Feedback #1011 - 09/02/2017

"It is my 1st session with Heather. I find that this one to one tutorial is very helpful in terms of improving my academic writing skills. I discovered from the tutorial on how to develop my 'academic voice' in my writing and ideas on connecting ideas that will engaged my reader. Thank you...." [full details]

Last updated/responded: 15/02/2017

Feedback #1010 - 08/02/2017

"I would like to query the procedure of charging students £3 when they forget their smartcards. I find that with the introduction of the new signing in system it is more likely that students will be misplacing their cards. I understand that lost cards need to be replaced, but this ultimately needs p..." [full details]

Last updated/responded: 14/02/2017

Feedback #1003 - 26/01/2017

"Hi, I just wanted to write a message on behalf of the cleaners. I came in early (about 7am) on Monday morning 23/01/17 and was revolted beyond my imagination at the toilets. I'm fairly tough and have had some odd, gross jobs, but I couldn't believe the state that people had left the level 4 women's..." [full details]

Last updated/responded: 03/02/2017

Feedback #1007 - 31/01/2017

"Suggestion- Library staff have 30 mins a week to explore library stock and read as think it would bring stress evels down and help morale- and also see the library from a user perspective. p.s. Thank you for a great resource and fantastic staff..." [full details]

Last updated/responded: 03/02/2017

Feedback #1008 - 01/02/2017

"Book return bin on the outside of the library is always locked- very frustrating when in a rush and trying to return books without having to go inside. Pls fix this!..." [full details]

Last updated/responded: 02/02/2017

Feedback #1006 - 30/01/2017

"If an attempt to renewal books via the online system fails I get the generic error message: "Renew has failed for all loans." It would be helpful if the system could report a more specific reaslon, such as: - Too many renewals; - Fine pending; - Book recall; - Membership out of date; - etc ...." [full details]

Last updated/responded: 31/01/2017

Feedback #1002 - 26/01/2017

"The desks in the L2 computer cluster are absolutely filthy! In particular, the desk I'm sat at today is covered with enough hair to enable to the construction of a bob cut wig. Surely it wouldn't take much for a cleaner to run a Henry (or Hetty) over them? Pay me and I'll even do it for ..." [full details]

Last updated/responded: 26/01/2017

Feedback #997 - 19/01/2017

"Hope library adding some standing desk for student studying on their feet. As a mature student, I have a severe lower back pain. Not sure if there are many people like me, but standing is also a good exercise. Right? Thanks!..." [full details]

Last updated/responded: 25/01/2017

Feedback #1000 - 24/01/2017

"The Inter-Library Loan system needs to be streamlined a lot, I think. On order to ask for four books, I have had to: -ask my school office for paper ILL tokens -wait for them to order some and for them to arrive at the office -go and get the tokens, and sign for them -fill in four paper request ..." [full details]

Last updated/responded: 25/01/2017

Feedback #999 - 20/01/2017

"It was great to spend time in the library during January Exams. As always, staff made me feel welcome and work hard to foster a productive and positive atmosphere in the building. well done and thank you!..." [full details]

Last updated/responded: 23/01/2017

Feedback #994 - 18/01/2017

"In response to ticket 991, I want to praise our great library,first-class, and all the amazing people who make it so great. All these students need to realise is, the library needs to make money somehow- tuition fees are too low! You can't get something for nothing! Life isn't free- someone has to p..." [full details]

Last updated/responded: 20/01/2017

Feedback #990 - 16/01/2017

"In line with the requests I've made the previous two years, I implore the staff of the great and illustrious Philip Robinson Library to enforce a standard temperature of 0.c. "There is no such thing as bad weather(or in this case, heating), only bad clothing"..." [full details]

Last updated/responded: 17/01/2017

Feedback #991 - 16/01/2017

"What an absolute joke that I should be charged at the cafe for a disposable paper cup to put tap water in! Presumably in order that i instead buy an overpriced drink from your fridges or vending machine. Deliberately taking advantage and profitering.-Disgusting!..." [full details]

Last updated/responded: 17/01/2017

Feedback #980 - 06/01/2017

"it's been freezing on both 3rd and 4th floor for last 2 days - please can the heating be turned up!!..." [full details]

Last updated/responded: 09/01/2017

Feedback #976 - 06/01/2017

"Too Cold!..." [full details]

Last updated/responded: 09/01/2017

Feedback #970 - 03/01/2017

"I go to Leeds university and have January exams. Its ridiculous that you don't allow a student at an English university to use the library especially when its empty. I'm being deprived of working in a library..." [full details]

Last updated/responded: 05/01/2017

Feedback #974 - 04/01/2017

"The overdue charges for STC books are unreasonably high! The purpose of setting up an overdue charge mechanism is to make sure that books can be returned in time and other students who want to borrow this book can get it in time. However, a £15 charge (max) is ridiculous! If the library does want t..." [full details]

Last updated/responded: 05/01/2017

Feedback #971 - 03/01/2017

"The catering facilities are beyond a joke at the moment. Virtually every vending machine is constantly 'out of order' and now you cant even get hot water because its... 'out of order'. what the hell is going on. p.s even the lifts 'out of order'..." [full details]

Last updated/responded: 04/01/2017

Feedback #972 - 03/01/2017

"I am a student in university of Sunderland, living in Newcastle and I would really like to study in Newcastle libraries as it is much easier for me to come study here than in Sunderland. This new policy is unfair because as we are all students with one goal which is to learn, and as a university man..." [full details]

Last updated/responded: 04/01/2017

Feedback #973 - 03/01/2017

"Dear Newcastle university staff, I am a graduate from Newcastle 2011 and am now a postgraduate research student at Sheffield university. I have lived in Newcastle all my life and use the Robinson Library every holidays and have counted on it to be able to continue my research when I have to be at ho..." [full details]

Last updated/responded: 04/01/2017

Feedback #969 - 03/01/2017

"Not trying to be picky, but I'm not impressed with no alternative facilities provided for faulty/unfixed hot water machine. I cannot be expected to work for hours and have no means to make myself refreshments - in an office environment this is against the law. I understand that café staff are..." [full details]

Last updated/responded: 04/01/2017

Feedback #959 - 13/12/2016

"Please can you put a microwave in the cafe, I am spending lots of money in the cafe on food and I think everyone could benefit from a microwave that is free to use so we can have hot food we can bring from home. The prices of food in the cafe is exploitation. Also please can you provide plastic cup..." [full details]

Last updated/responded: 13/12/2016

Feedback #951 - 05/12/2016

"The hand towel rolls used in the Library really smell(so bad that your hands smell after drying them). I love the use of towels instead of automatic dryers, but it's a bit gross. They might not be dried or cleaned properly, leading to smell. Also, I think students complaining about a cup charge ..." [full details]

Last updated/responded: 12/12/2016

Feedback #947 - 02/12/2016

"Very helpful staff that assisted me with everything I needed. Thanks guys!!..." [full details]

Last updated/responded: 05/12/2016

Feedback #942 - 28/11/2016

"So, dearest library staff, library veteran Schmill Peardon here. Love the facilities a solid 2/10, would library again. just one minor thing, the library needs a shower- a delicious warm shower. I am aware that most space is utilized for studying, however I'm sure just one shower could be built; m..." [full details]

Last updated/responded: 05/12/2016

Feedback #941 - 28/11/2016

"To the hard working folk at the library. If you installed a shower in the library I think it would stimulate learning.How you ask? Well, if you feel refreshed and clean you can focus on your work. Also. our shower is broken and many uni students struggle with broken showers due to terrible lan..." [full details]

Last updated/responded: 05/12/2016

Feedback #948 - 02/12/2016

"The hand dryer in the entry floor toilets are awful. Please change them back to blow dry...." [full details]

Last updated/responded: 02/12/2016

Feedback #946 - 30/11/2016

"How often are the computer keyboards and mouses cleaned? Some of the keyboards seem quite unhealthy-particularly when there are colds and flu going around. Many thanks...." [full details]

Last updated/responded: 02/12/2016

Feedback #943 - 29/11/2016

"Sorry...Excuse me...why I cannot renew my book----Macroeconomics by Blanchard Olivierï¼ź..." [full details]

Last updated/responded: 30/11/2016

Feedback #939 - 26/11/2016

"Hello nice people who work in the library, Would it be possible to obtain more copies of Molecular and Genome Evolution by Dan Graur? The module BIO3041 is built around that textbook. There is tough competition for only a limited number of copies and students are spending far more time stuck in a..." [full details]

Last updated/responded: 30/11/2016

Feedback #940 - 26/11/2016

"I feel like there should be microwaves at the main library for students to heat up food. As students try to save money taking up meals that we can heat from food at home would be very helpful It would help students to eat in a more healthy way I feel and would help them save money ..." [full details]

Last updated/responded: 28/11/2016

Feedback #916 - 10/11/2016

"1. May the Walton library have headphones to borrow like the Marjory Robinson does? 2.Can the printing system please be improved? At present I feel like there is a lot of wastage as work is lost/forgotten about and not picked up. At Northumbria you used to tap your smart card on the printer for t..." [full details]

Last updated/responded: 24/11/2016

Feedback #930 - 15/11/2016

"water is essential both to basic human function and effective study. It is a basic human right. The fact that I should have to pay 20p for a cup to drink water from in the Robinson is obscene. Especially on top of the fact that I have paid £9000 in fees to be here. I appreciate that this may be to ..." [full details]

Last updated/responded: 22/11/2016

Feedback #910 - 07/11/2016

"Hi there, I feel the service provided by the library is a very good one, but the building is uncomfortably cold. Over the past few weeks I have had to wear my coat whilst working at my desk (I am not the only one), and this is with multiple layers on underneath. I understand that it is a large bu..." [full details]

Last updated/responded: 22/11/2016

Feedback #931 - 15/11/2016

"I learned this morning that the email system is designed to send a courtesy notice, a due notice on the day books are due, then an overdue notice 6 days afterwards. This doesn't seem very generous and I suggest encourages students to pay large fines. Is it possible to have an overdue notice the ..." [full details]

Last updated/responded: 16/11/2016

Feedback #932 - 15/11/2016

"The door to the men's toilet (opposite the STC area) is very squeaky - please could it be fixed/ have some WD40 applied to it?..." [full details]

Last updated/responded: 16/11/2016

Feedback #923 - 11/11/2016

"From time to time I consult the Dictionary of Medieval Latin from British Sources (R477DIC). This was published in 17 fasicules and the library holds 1 - 5 (to the end of L) in a single bound volume and the rest in fasicules. However, fasicules 6-11(inclusive) are not on the shelf. I have been aware..." [full details]

Last updated/responded: 15/11/2016

Feedback #927 - 14/11/2016

"I think one should be given more free passes into the library before being charged £3 for entry without a student card. For many BA students, the library makes up nearly all of our available resources, and to be charged £3 for entry to a library we already pay a vast amount of money for and which ..." [full details]

Last updated/responded: 15/11/2016

Feedback #924 - 12/11/2016

"I am finding more and more books which have been marked by readers. either in pencil or in the worst cases pen and highlighter. could the library not run some kind of promotion dissuading people from damaging what are, in some cases, valuable learning instruments...." [full details]

Last updated/responded: 15/11/2016

Feedback #928 - 14/11/2016

"Overall I want to commend you all for an all-round great job. However, I have a suggestion/complaint about floor 4 research area. Chairs have failed to be repaired for the last two years, with some missing arms or listing to one side.. Likewise lighting which is is crucial in such a dark space, is o..." [full details]

Last updated/responded: 14/11/2016

Feedback #919 - 10/11/2016

"It's way too cold on the fourth floor. Please turn the heating on. Thanks..." [full details]

Last updated/responded: 11/11/2016

Feedback #918 - 10/11/2016

"It's too cold on the 4th floor, please turn the heating on..." [full details]

Last updated/responded: 11/11/2016

Feedback #917 - 10/11/2016

"It's very cold in the study areas-very hard to concentrate! Please turn on the heating!..." [full details]

Last updated/responded: 11/11/2016

Feedback #913 - 09/11/2016

"The Writing Development Centre was really helpful, I feel like I have learned new ways to improve my writing. The staff were really friendly...." [full details]

Last updated/responded: 10/11/2016

Feedback #906 - 03/11/2016

"Can there be a way that after a person has been gone so long that the computer logs off, that you are allowed to move their stuff? The library computer availability said 49 machines, all these machines had peoples' stuff at them, some even had lap tops?! I don't appreciate having to lug a heavy ..." [full details]

Last updated/responded: 09/11/2016

Feedback #908 - 07/11/2016

"Was refused a warm panini at 5.20pm as apparently the cafe shuts at 6 so all the machines go off at 5. If the cafe is open until 6, hot food should be available until then. If the only things I can buy after 5 o'clock are cold sandwiches and drinks, then this should be made clear in the opening hour..." [full details]

Last updated/responded: 07/11/2016

Feedback #885 - 19/10/2016

"One improvement that could be made to significantly improve the toiletry experience would be the display of an onfographic urging all toilet users to "Check their stool", and information as to what constitutes a healthy stool and what are signs of an unhealthy stool. I understand the practicalit..." [full details]

Last updated/responded: 07/11/2016

Feedback #905 - 01/11/2016

"Dear All, I am writing this email to report an issue with the Philip Robinson Library. I am a postgraduate student in Translating for European Languages and am currently writing essays for my course. I usually work in the Philip Robinson Library because of the amount of books needed to complet..." [full details]

Last updated/responded: 04/11/2016

Feedback #899 - 28/10/2016

"WAY too hot on the 3rd floor, and has been all of this week...." [full details]

Last updated/responded: 02/11/2016

Feedback #901 - 29/10/2016

"The big modern looking coffee machine has been totally out of order in the library café/canteen for weeks and the other one seems to be constantly out of coffee! Can someone fix it or both of them? Machine tea is disgusting! ..." [full details]

Last updated/responded: 31/10/2016

Feedback #889 - 21/10/2016

"I often witness people eating their lunch in the library silent study computer area, which is sometimes noisy, leaves mess and it clearly not allowed. Today there is a 'library help' individual present but they do not attempt to tell these people that they should not be eating. If they did, people m..." [full details]

Last updated/responded: 31/10/2016

Feedback #892 - 24/10/2016

"I am an external user and recording that I have twice in the last 10 days reported "External PC's" and JSTOR not working as usual. when attempting to search a dialogue box notes that the web page is not on the list of allowed sites. All seventeen pc's do the same. Once again I am experiencing the ..." [full details]

Last updated/responded: 28/10/2016

Feedback #893 - 24/10/2016

"Dear Newcastle University Library Staff, I hope to bring to your attention that some students like myself study till late hours of the day and would miss the EAT Newcastle timings and hence have not had their meals . would it be possible to install a microwave/ heating machine for food for ove..." [full details]

Last updated/responded: 25/10/2016

Feedback #890 - 23/10/2016

"I probably spend most of my studying here and at least 4 times a week I prepare myself for a few hours of studying; bringing lunch/dinner with me. It would be really great if there was a microwave to heat up my food. Sometimes have to rely on instant noodles/pasta in a cup because we only have acces..." [full details]

Last updated/responded: 25/10/2016

Feedback #887 - 20/10/2016

"I cannot believe that students are charged £3 if they forget a library card. The free pass once a term is unfair as forgetting a card is an easy mistake to make. £3 for a student who just misplaced it before they left is outrageous. I think the policy should be changed to a smaller fee and 3 free ..." [full details]

Last updated/responded: 24/10/2016

Feedback #888 - 21/10/2016

"The Library is very well maintained and has everything a student would possibly want...." [full details]

Last updated/responded: 24/10/2016

Feedback #882 - 17/10/2016

"Level 3 & 4 are a bit too cold in the morning, the afternoon are usually good.(especially Level 4, my friends are complaining as well...) Otherwise- I love Robinson Library as always!..." [full details]

Last updated/responded: 18/10/2016

Feedback #883 - 17/10/2016

"Students from other Uni's can't access the library after the service desk is closed. This should not be the case as some students are local to Newcastle and this library , and have no other choice...." [full details]

Last updated/responded: 17/10/2016

Feedback #881 - 11/10/2016

"There is a limited number of staplers in the whole library, especially in the third and fourth floors. Please increase them and make sure that they are available(presented) in different places throughout the entire library. Regards..." [full details]

Last updated/responded: 17/10/2016

Feedback #873 - 30/09/2016

"Newcastle University is one of the best Libraries, and the staff is damn amazing and will help with any sort of problems. Thank You...." [full details]

Last updated/responded: 30/09/2016

Feedback #866 - 08/09/2016

"I wish to mention that for Scottish Health Statistics the years 1985 to 1994 are missing from the online catalogue while being present in the compact shelving: Robinson Library -Government Publications Level 1 GPS SCO...." [full details]

Last updated/responded: 14/09/2016

Feedback #868 - 12/09/2016

"Would it be possible to have a "Help Yourself" box in the foyer, in which staff and students could deposit textbooks and texts they no longer require? I recall one in the distant past which provided a useful recycling service especially to overseas postgrads. ..." [full details]

Last updated/responded: 14/09/2016

Feedback #864 - 31/08/2016

"I think that there should be a microwave facility in the Robinson Library - as I have to walk all the way to Macdonalds to warm up my food - especially in the holidays when students are still here can use this facility. Thank you. ..." [full details]

Last updated/responded: 14/09/2016

Feedback #865 - 06/09/2016

"I'm a post grad student with Winchester Uni - living in Tyneside. I needed a reliable service to bind my MA dissertation. From Initial phone call to final delivery of my bound thesis - staff were brilliant, service + quality excellent + all delivered to schedule. Thank you!..." [full details]

Last updated/responded: 08/09/2016

Feedback #861 - 15/08/2016

"It is extremely unfair that since undergraduate students have left that facilities have dramatically reduced for postgraduate students. I don't think a 24 hr library is needed generally (10 pm is ok) but to reduce this to 5 pm on Fri, Sat and Sunday is not ok as some students commute a long way (my..." [full details]

Last updated/responded: 24/08/2016

Feedback #863 - 22/08/2016

"The book 'Gender Hurts' by Sheila Jeffreys (Level 3, 3-6.768 JEF) claims to be a study on transgenderism and can be found alongside queer theory texts. The opening sentence is "This book will explore the harms created by the ideology and practice of transgenderism" and continues in what is a blaten..." [full details]

Last updated/responded: 22/08/2016

Feedback #831 - 05/06/2016

"Hello, Could something be done about the very loud noise coming from the heating/cooling system on the third floor Research Space. Every morning from 7-9:30 and every evening at around 5 it comes on. Its so loud sometimes that everyone gets up and loves out into other areas. Thanks ..." [full details]

Last updated/responded: 22/08/2016

Feedback #818 - 28/05/2016

"The internet wifi is off during very critical period of time for very long all morning!! and I hope that could be fixed!!..." [full details]

Last updated/responded: 22/08/2016

Feedback #769 - 07/05/2016

"It's far far too warm all the time. Can you not just lower the temperature slightly? Does ventilation or AC even exist? When was this building built? Can you build another library please with a 21st Century ventilation system, it appears to have been done in the marjorie, how difficult is it to repl..." [full details]

Last updated/responded: 22/08/2016

Feedback #754 - 28/04/2016

"Hi, I've felt fairly disappointed in the library's resources recently, as I am in my final year and currently trying to write four essays, two of which I am not able to research properly as there are insufficient copies of the books I need, therefore I feel that I am at a considerable disadvantag..." [full details]

Last updated/responded: 22/08/2016

Feedback #717 - 09/03/2016

"The library is too cold, could the heating be turned up..." [full details]

Last updated/responded: 22/08/2016

Feedback #710 - 04/03/2016

"The ladies toilets consistently are in a sorry state!! I understand the staff work hard to maintain them. Would it be possible to install air fresheners in each toilet? It's not nice to admit it, but the loos almost always smell horrible! The scent is by far the worst problem! many thanks.(Not neces..." [full details]

Last updated/responded: 22/08/2016

Feedback #858 - 04/08/2016

"Can we have a bell to attract staff attention at the service desk? At quiet times sometimes there's no one there and it's awkward to shout 'Hello' in a silent library! It might also allow the desk to be unstaffed for longer when the library is not busy. Thank you!..." [full details]

Last updated/responded: 04/08/2016

Feedback #855 - 28/07/2016

"Having arrived at the library after work at 1715, I found the café closed - forgetting that it closes at the same time as the service desk. No problem - I went around the corner to use the coffee machine, only to find there was not a single cup in dispensers (about 30 minutes after the café had cl..." [full details]

Last updated/responded: 03/08/2016

Feedback #854 - 25/07/2016

"It is too cold!..." [full details]

Last updated/responded: 25/07/2016

Feedback #850 - 11/07/2016

"I'm trying to work on my post graduate dissertation on the 4th floor where it is supposed to be silent study, and yesterday and today large groups of students on a workshop have come and taken over level 4 and been very noisy and disruptive. There was no prior warning of this happening and as a resu..." [full details]

Last updated/responded: 18/07/2016

Feedback #849 - 11/07/2016

"Please make it much clearer where and when school visits will be happening.It's very frustrating when you've got yourself settled to work and then hoards of noisy children turn up. Please can the staff, when doing tours only talk in stairs or away from the clusters they aren't using in the workshops..." [full details]

Last updated/responded: 18/07/2016

Feedback #847 - 26/06/2016

"The Robinson library is the best one I`ve ever been. Everything is wonderful. Thank you very much! However, in my point of view there is one exception. It would be better to put a microwave (may be 2) in the library. There are several reasons for that. 1) There might be some students who spend al..." [full details]

Last updated/responded: 14/07/2016

Feedback #845 - 22/06/2016

"We are postgraduates from International The Robinson Library close too early during summer holiday. As our postgraduates need to write dissertation and do research. We wish the Robinson Library open till 12 o'clock in the midnight. And during weekend, especially Friday, Saturday, Sunday it clo..." [full details]

Last updated/responded: 06/07/2016

Feedback #846 - 23/06/2016

"It is a pity that the library closes at 10pm Mon-Fri and at 5pm at weekends in the summer. It is an important period of time for postgraduate students to write their dissertation. I wish the library can consider the needs of postgraduate students. I hope it can open for 24 hours as during term ti..." [full details]

Last updated/responded: 06/07/2016

Feedback #838 - 09/06/2016

"The signage here is insufficient. -'You are here' at info points would be helpful -directions to shelfmarks would be helpful -clear signs to exits would be helpful. I arrive at a floor in search of a book and do not know whether to turn left or right. This place is a labyrinth!..." [full details]

Last updated/responded: 28/06/2016

Feedback #839 - 10/06/2016

"Hand dryers! Not these stupid towel things that break every day!..." [full details]

Last updated/responded: 28/06/2016

Feedback #842 - 21/06/2016

"I think the Robinson Library should open until 12:00 in the midnight or 24 hours as other post graduates need to write dissertation during summer holiday. just open 10 o'clock is too inconvenient for us. Especially during weekend just a few hours open time..." [full details]

Last updated/responded: 24/06/2016

Feedback #843 - 21/06/2016

"To who may concern, For our international post graduates, we need to do research & write dissertation during whole Summer holidays. We wish the Robinson Lib open every day to 12:00 midnight especially weekends as the opening hours is too small. That means inconvenient for international post gradua..." [full details]

Last updated/responded: 24/06/2016

Feedback #844 - 22/06/2016

"Always slow Wi-Fi...." [full details]

Last updated/responded: 24/06/2016

Feedback #840 - 13/06/2016

"When selecting 'Print DOUBLE SIDED, ',I do not expect to stand there while the printer spits out 400 SINGLE SIDED sheets. I trust I don't need to elaborate further...." [full details]

Last updated/responded: 13/06/2016

Feedback #837 - 07/06/2016

"Free chargers like those in the Marj would be a great idea!..." [full details]

Last updated/responded: 07/06/2016

Feedback #834 - 06/06/2016

"4th floor is too cold to revise (03/06/16)..." [full details]

Last updated/responded: 07/06/2016

Feedback #832 - 06/06/2016

" The number of computers are very low compare to the number of students. The internet speed is low in the library. The computer keyboards are very very very noisy. The library is cold and sometimes hot. Thank you for your time...." [full details]

Last updated/responded: 07/06/2016

Feedback #820 - 28/05/2016

"WIFI OFF DURING EXAM PERIOD - POTENTIALLY CATASTROPHIC FOR ALL STUDENTS!..." [full details]

Last updated/responded: 06/06/2016

Feedback #805 - 31/05/2016

"Internet not working during exams is not acceptable. The Library/internet staff have no idea what they are doing. I have 4 exams next week and I cant even access lecture slides. SORT IT OUT...." [full details]

Last updated/responded: 06/06/2016

Feedback #806 - 31/05/2016

"It is frustrating that it is down during exam period for such a long time...." [full details]

Last updated/responded: 06/06/2016

Feedback #808 - 31/05/2016

"I am very annoyed that I come into uni specifically for the use of the computers for my revision, and I was unable to do anything on them, not even log on or print. This is unacceptable during exam season as people are reliant on the computers...." [full details]

Last updated/responded: 06/06/2016

Feedback #833 - 06/06/2016

"Is it possible to wipe down the desks more often? I appreciate that food is not meant to be eaten there and it is the fault of careless students,but it is very common to sit down at a desk and find it in a disgusting state. Thanks..." [full details]

Last updated/responded: 06/06/2016

Feedback #813 - 31/05/2016

"For the computer intranet to cease four days before an essay is due is a level of professional incompetency that is unacceptable. Not only has my time been wasted, but that nobody that works for Robinson library able to answer why it has happened nor when it will be fixed is bewildering...." [full details]

Last updated/responded: 03/06/2016

Feedback #819 - 28/05/2016

"Absolute Disgrace wifi off Exams Tuesday I pay too much money Get it sorted..." [full details]

Last updated/responded: 03/06/2016

Feedback #821 - 28/05/2016

"How can we be expected to revise/study with no internet?? JOKE..." [full details]

Last updated/responded: 03/06/2016

Feedback #822 - 28/05/2016

"I cam to the library this morning at half past 8 to do revision for my exams which are in 2 days and found that the internet was not working. As you can imagine this made me feel extremely annoyed and even more stressed than I already was! I think it is utterly ridiculous that I pay £9,000 a year f..." [full details]

Last updated/responded: 03/06/2016

Feedback #817 - 28/05/2016

"I think it's very disgraceful the wifi is down in libraries the middle of exam week..." [full details]

Last updated/responded: 03/06/2016

Feedback #810 - 28/05/2016

"No one in until Tuesday...." [full details]

Last updated/responded: 03/06/2016

Feedback #807 - 31/05/2016

"The lack of I.T. for the bank holiday weekend is poor, especially in the middle of exam time..." [full details]

Last updated/responded: 03/06/2016

Feedback #804 - 31/05/2016

"Dear Sir/Madam The Lack of Wifi is a serious impediment on my studies and my peers. A compatible 24 service is VITAL for the up keep of the university. This is not a luxury but a necessity!..." [full details]

Last updated/responded: 03/06/2016

Feedback #811 - 31/05/2016

"wifi was off and log in wasn't working which is unacceptable during exam season especially but also generally, given the amount of money we pay in tuition fees...." [full details]

Last updated/responded: 03/06/2016

Feedback #816 - 31/05/2016

"I find it extremely ridiculous that we pay £9,000 a year for the wifi in the library to stop working. Having to make sure I am at the library for 8am to be able to get a seat and then to find that I would not have access to the internet during a stressful exam season, created further stress...." [full details]

Last updated/responded: 03/06/2016

Feedback #815 - 31/05/2016

"I think its awful that the internet services aren't working. It's peak exam season and people have a lot to stress about without worrying about this. Spending 30 minutes to get to the library to not be able to use the services is a complete waste of revision time...." [full details]

Last updated/responded: 03/06/2016

Feedback #814 - 31/05/2016

"£9,000 a year. £9,000 a year to have no internet connection during the height of my third year final exams. £9,000 a year to not even receive an apology email. £9,000 a year for me to make the hour long commute for sweet F all. I arrive at the University Library daily by 9am to ensure I get a se..." [full details]

Last updated/responded: 03/06/2016

Feedback #809 - 31/05/2016

"Exams season and the wifi is down - keeps happening and very annoying...." [full details]

Last updated/responded: 03/06/2016

Feedback #823 - 28/05/2016

"How often do spare cups for hot drinks come in? I'm aware that many students use them and there have been none in recent days. Will there be more soon? Coffee is king! Much Love..." [full details]

Last updated/responded: 02/06/2016

Feedback #803 - 27/05/2016

"The TV that tells you the availability on the different levels should be on the app..." [full details]

Last updated/responded: 02/06/2016

Feedback #799 - 26/05/2016

"Hello! It would be really great if we could bring the CU free hot drinks inside the library (at least the café) Thanks..." [full details]

Last updated/responded: 02/06/2016

Feedback #797 - 23/05/2016

"The towel machines in the downstairs toilet are either jammed, or soaking wet and draped all over the floor EVERY DAY! And that is not an exaggeration. It's really unhygienic to attempt to dry your hands on a towel that is soaking wet from hundreds of hands before - breeding ground for germs. T..." [full details]

Last updated/responded: 02/06/2016

Feedback #796 - 23/05/2016

"Robinson, oh Robinson, we love you, Robinson, oh Robinson, yes, we do, We run up and down your stairwells, through your corridors we barge, Just one question, Robinson: Why not be more like the Marj? ..." [full details]

Last updated/responded: 26/05/2016

Feedback #794 - 22/05/2016

"If possible, during exam times in particular, can you make all PC clusters Silent Study especially the Level 2 cluster? It is extremely difficult to work whilst people around you are talking and there's no where else to move to. Please may you also put up notices to tell people to be respectful and ..." [full details]

Last updated/responded: 26/05/2016

Feedback #792 - 20/05/2016

"Can we have a contactless card reader for the vending machines in the cafe please? I rarely have the right sort of change and it was really beneficial when I was in the Marjorie Robinson...." [full details]

Last updated/responded: 26/05/2016

Feedback #798 - 25/05/2016

"The fourth floor has been absolutely freezing for the past couple of days. Can you turn the heating on when it's not that warm outside..." [full details]

Last updated/responded: 26/05/2016

Feedback #787 - 19/05/2016

"Belongings got taken to the service desk while I had lunch. I asked the IT guy why and he said because you're not allowed to leave for longer than 15 minutes. I had no pre-warning about this therefore, the University does NOT have right to move my belongings. There have been other students that w..." [full details]

Last updated/responded: 23/05/2016

Feedback #741 - 18/04/2016

"The copier needs more time before it switches settings to default, and also to log out. About 15 seconds before settings, other than default!,is switched back to default is very frustrating and expensive as un-useable copies are produced. when copying from more than one book,set of papers, it does ..." [full details]

Last updated/responded: 20/05/2016

Feedback #785 - 18/05/2016

"I was really disappointed to find that the Your Space group study area on level 1 in the Robinson library has been changed to a silent study area without any warning, which is extremely bad timing for the summer exam and revision period. Myself and a large number of other students regularly use that..." [full details]

Last updated/responded: 19/05/2016

Feedback #753 - 28/04/2016

"Could you please find someone to fix some broken lights in the Research Space on Level 3. Thank you...." [full details]

Last updated/responded: 18/05/2016

Feedback #774 - 09/05/2016

"I love what you have done to Your Space. Perfect temperature and enjoy the spaces down there...." [full details]

Last updated/responded: 18/05/2016

Feedback #779 - 10/05/2016

"In the female toilets on level 2, the towels for hand drying break on a daily basis. Often, the towel is left soaking wet through or draping on the floor- very unhygienic! My suggestion would be to get these changed to electric hand dryers , like on level 3, as these are less likely to require mai..." [full details]

Last updated/responded: 12/05/2016

Feedback #766 - 05/05/2016

"I am writing this note to express both my congratulations and concerns to the library staff. Firstly: the temperature! during this time of unexpected heat i am sat on the 3rd floor of the library in the corner. it is very hot! on hotter days please could you turn the air conditioning up?? I don't..." [full details]

Last updated/responded: 12/05/2016

Feedback #778 - 10/05/2016

"On the 5th May you responded to complaints of the library being too hot saying the heating would be turned down. The problem has got progressively worse since, the temperature is at an uncomfortable level...." [full details]

Last updated/responded: 10/05/2016

Feedback #762 - 03/05/2016

"In Robinson,OLD and Marjorie...something Libraries screen which show occupancy rate of each floor is shown in different colour, which is good. However, the order of the floor displayed is kind of not logically ordered in any sense, current model is : Ground Floor..............but should be 4th Fl..." [full details]

Last updated/responded: 10/05/2016

Feedback #765 - 05/05/2016

"IT'S BOILING ..." [full details]

Last updated/responded: 06/05/2016

Feedback #764 - 05/05/2016

"IT'S TOO HOT. Please turn off the heater, Summer is coming!..." [full details]

Last updated/responded: 06/05/2016

Feedback #763 - 04/05/2016

"FAR to hot in this library!!!! Please turn the heating down / off. This heat does not create a productive working environment. Could also help to save money. Thanks ..." [full details]

Last updated/responded: 05/05/2016

Feedback #758 - 03/05/2016

"Hi! I think it will be much better if the locked loan is long term. Thank you!..." [full details]

Last updated/responded: 04/05/2016

Feedback #748 - 25/04/2016

"1. The general resources in the library are excellent. 2. The staff are friendly, particular praise goes to the cafe staff who are super kind and make my day! Thanks to all who work in the library! 1. The general appearance of the library could be updated- in particular the weird 'artwork' on the ..." [full details]

Last updated/responded: 04/05/2016

Feedback #759 - 03/05/2016

"L1- Your space has been completely full for the past few weeks, with groups and individuals alike. Following conversion to 'individual study' it is seemingly empty... (9 people at 'peak revision time' I counted) Thanks for wasting some of my £9k a year to reduce a working area to a set of empt..." [full details]

Last updated/responded: 04/05/2016

Feedback #760 - 03/05/2016

"Having being using the 'My Space' area on level 1 this past 4 weeks, I have always noticed that all all tables are used at most points in the day. Now it has been changed into another individual silent study, it is completely un utilised at any point in the day. As there is already a lack of grou..." [full details]

Last updated/responded: 04/05/2016

Feedback #761 - 03/05/2016

"The removal of your space is a real pain and hindrance on revision, it was a UNIQUE area in which as a group we could meet for exam preparation, use the screens to access exam papers and discuss how to answer. This space could be used with no hassle of booking and as we put long(10hr) days in it was..." [full details]

Last updated/responded: 04/05/2016

Feedback #745 - 22/04/2016

"The library is always very warm. I know in part to body heat, but air conditioning or fans would help. p.s. water from the 3rd floor fountain comes out white. ..." [full details]

Last updated/responded: 03/05/2016

Feedback #739 - 16/04/2016

"I really like the new study space availability indicator, I think it's a great idea! However it becomes pointless when it isn't updated for hours at a time. I think you should aim to update it at least every hour, especially on a morning as it begins to fill up, or during peak times. ..." [full details]

Last updated/responded: 27/04/2016

Feedback #742 - 19/04/2016

"Why didn't the ply of the toilet roll go up at the same time as tuition fees? We're paying 3 times more than before , surely the toilet roll should now be at least 3 ply..one ply per £3000. Yours Sincerely, the sensitive rears of Newcastle Students..." [full details]

Last updated/responded: 20/04/2016

Feedback #735 - 14/04/2016

"WDC - Really useful session and was very helpful. The appointment confirmation was really formal though and made me feel nervous..." [full details]

Last updated/responded: 19/04/2016

Feedback #731 - 11/04/2016

"The printing and binding staff were fantastic in helping me in my moment of need. They were kind and very welcoming and I couldn't thank them enough for helping me out...." [full details]

Last updated/responded: 15/04/2016

Feedback #734 - 14/04/2016

"Hi, I just wanted to flag up that the water fountain on level 4 is a bit wobbly, which makes it quite hard to use. It's quite dirty as well. ..." [full details]

Last updated/responded: 15/04/2016

Feedback #727 - 08/04/2016

"External's PC software: When a search item is not available on line a "new" window appears with "sorry". when clicking on "sorry"window or the bigger "new" window, THE WHOLE SEARCH IS LOST and all search fields are reset as well. Quite hair-raising(because of blood pressure.)..." [full details]

Last updated/responded: 11/04/2016

Feedback #723 - 01/04/2016

"Although I like the premise of the new bathroom signs which remind people to "save water", since the taps they are placed next to a push-taps, telling people that "A dripping tap can waste as much as one litre of water per hour" seems pretty redundant as users have literally no control over whether ..." [full details]

Last updated/responded: 06/04/2016

Feedback #721 - 14/03/2016

"Is there anything you plan to do about all these whining students complaining about the most banal and mundane "micro aggressions", like staff not smiling enough, or students advertising products? I don't think the regulations and restrictions suggested are conducive of a free and open learning envi..." [full details]

Last updated/responded: 18/03/2016

Feedback #694 - 12/02/2016

"With regard to the prayer mat which they were under staircase B, it is not valid point (excuse) because of safety rules they have been taken out. If we just look to the staircase A it is almost blocked by a lot of stuff.Most(if not all) universities in the UK provide a prayer room for the students i..." [full details]

Last updated/responded: 17/03/2016

Feedback #714 - 07/03/2016

"I love the Robinson Library- mostly because of the friendly staff! For the past few days though, I've had some unfortunate exchanges where I've felt slightly victimised by members of staff e.g. when I set off the barrier due to a simple mistake(by a staff member) I was made to feel it was my fault. ..." [full details]

Last updated/responded: 10/03/2016

Feedback #715 - 09/03/2016

"There is an advert for eyelash extensions up in the girl's toilets- I don't think a university library is the forum for this. Young girls have enough pressure on them in every other place they may go. I don't think they should also have it here. Just letting you know...." [full details]

Last updated/responded: 10/03/2016

Feedback #716 - 09/03/2016

"Can we please have more reminder notices before our books are due for renewal , as I received one on the 8th March2016 and the book was due on the 10th March2016. With the automatic renewals there is not enough warning before the book has to be brought back into the library..." [full details]

Last updated/responded: 10/03/2016

Feedback #712 - 07/03/2016

"re Special Collections request for a photocopy of Gertrude Bell's letter 2nd August 1902 from Meiplingen to H.B. I am beginning to wonder, since there has been difficulty in finding this letter, whether it has found its way into the exhibition and is languishing on some wall or other. I wld be grate..." [full details]

Last updated/responded: 08/03/2016

Feedback #704 - 24/02/2016

"The weather is a little bit cold. If we can eat hot food, it will be perfect for us. Although we can buy sandwiches there, sometimes we would like to take some other things there. So I think if you offer microwaves in the 2 level of Robinson Library, that is much better...." [full details]

Last updated/responded: 25/02/2016

Feedback #700 - 18/02/2016

"Can the Hope and Tees Cluster be provided with staplers and hole punch. Thank you...." [full details]

Last updated/responded: 22/02/2016

Feedback #701 - 18/02/2016

"I'm very sorry to disturb you but I have a complaint (which I am also sorry about). The postgraduate study Room in Robinson library (Third floor) is really cold. It used to be nice and warm but now it feels like a cold drift coming from the central heating. Everyone here is wearing their coats and..." [full details]

Last updated/responded: 22/02/2016

Feedback #697 - 17/02/2016

"Would it be possible to get Harvard citing for the library search cite button?..." [full details]

Last updated/responded: 22/02/2016

Feedback #695 - 15/02/2016

"Bin lids on level 2 of cluster room need cleaned...." [full details]

Last updated/responded: 18/02/2016

Feedback #696 - 16/02/2016

"I'd hate to bring this up again but it is way too cold on level 4, I've already brought a blanket with me to keep my knees warm and kept my coat on all the time, but my hands are freezing despite all these. I would really appreciate it if the temperature could be at 20+ which I assume is a reasonabl..." [full details]

Last updated/responded: 17/02/2016

Feedback #693 - 11/02/2016

"The ladies toilets on level 2 are not particularly nice to use. Everyday different toilets are 'out of order' meaning out of the 6 there are, often only 3 or 4 actually are usable, meaning often having to wait with 2 or 3 people in a queue. As well as this I don't think they get cleaned enough, ..." [full details]

Last updated/responded: 17/02/2016

Feedback #688 - 29/01/2016

"Can you please make sure the accessible study rooms get cleaned once every so often. They used to be really clean but often they're pretty gross now...." [full details]

Last updated/responded: 12/02/2016

Feedback #692 - 08/02/2016

"Level 4: Water fountain tap wonky Gents toilets Staircase C- fix locks Library Search screens need recalibrating Much Love..." [full details]

Last updated/responded: 12/02/2016

Feedback #691 - 08/02/2016

"Special Collections 'photocopying request form' button not working..." [full details]

Last updated/responded: 08/02/2016

Feedback #684 - 27/01/2016

"Gents toilets on 2nd and 3rd floor either closed for cleaning or for maintenance, leaving just 4th floor which were in a horrendous state with toilet paper all over the floor as well as 'fluids' on floor. Could there maybe some signs put up encouraging the users of the toilets to clean up after the..." [full details]

Last updated/responded: 02/02/2016

Feedback #687 - 29/01/2016

"All great but please turn on A/C....too warm in upper levels..." [full details]

Last updated/responded: 02/02/2016

Feedback #689 - 01/02/2016

"Can you please get some of them cool charging stations for Mrs Robbo that Mrs Marjorie has. Lady Robbo feels inadequate...." [full details]

Last updated/responded: 02/02/2016

Feedback #685 - 27/01/2016

"Hi. On the 4th floor I have tried to use two sockets, but they did not work. The numbers are IK46936 and IK46935. Thanks..." [full details]

Last updated/responded: 29/01/2016

Feedback #666 - 13/01/2016

"It's really too cold!!! NOT ENOUGH SEATS! OR TABLES..£9K!?..." [full details]

Last updated/responded: 27/01/2016

Feedback #667 - 13/01/2016

"IT IS FAR TOO COLD!..." [full details]

Last updated/responded: 27/01/2016

Feedback #676 - 19/01/2016

"The lounge could do with a microwave oven so as to bring food from home and heat it in the lounge itself so as to save students time from going out to grab a bite and saving money as well. ..." [full details]

Last updated/responded: 26/01/2016

Feedback #682 - 24/01/2016

"I just want to say thank you for everything you do for Robinson Library and for us students!..." [full details]

Last updated/responded: 25/01/2016

Feedback #677 - 20/01/2016

"I think the library provides an excellent service. I would like to know what makes the very satisfying clunking sound when you return a book using the self service machines?..." [full details]

Last updated/responded: 25/01/2016

Feedback #678 - 20/01/2016

"I texted twice about noise levels in the library and nothing seemed to be done about-very disappointed !..." [full details]

Last updated/responded: 22/01/2016

Feedback #673 - 19/01/2016

"Why have the staplers moved from the IT help desk on level 2 to the reception desk at the entrance? Every time I find myself printing revision material I have to walk to the other side of the library just to use a stapler. There are at least 6 staplers on the reception desk, can at least one of them..." [full details]

Last updated/responded: 22/01/2016

Feedback #679 - 21/01/2016

"excellent Helpful Staff and a superb service, tremendous value for the price. I cannot praise the staff enough, just brilliant...." [full details]

Last updated/responded: 21/01/2016

Feedback #670 - 18/01/2016

"Hi, this is more me hoping students will read this, this isn't a problem with the library. I just wish people in the silent study area would realise that having a phone on vibrate on the table makes quite a loud noise, and it's really distracting, and honestly if you're on your phone you can't be..." [full details]

Last updated/responded: 20/01/2016

Feedback #662 - 12/01/2016

"Too many broken plug sockets!!..." [full details]

Last updated/responded: 13/01/2016

Feedback #660 - 10/01/2016

"I have seen previous complaints about the quality of toilet roll in the Robinson library and would like to press this issue further. Your previous response to such a complaint dismissed the comfort of the toilet roll user and prioritised the importance of not having blocked toilets. While I apprecia..." [full details]

Last updated/responded: 13/01/2016

Feedback #656 - 03/01/2016

"A microwave of two would be so helpful..." [full details]

Last updated/responded: 13/01/2016

Feedback #655 - 23/12/2015

"Once again external pc's/tonight JSTOR is not working, this may be temporary but it is a pain (see previous comments) Since external pc's have been "fixed" they persistently show a dialog box (profile storage space full - no saving to desktop) - they frequently close down, go black; freeze and ne..." [full details]

Last updated/responded: 13/01/2016

Feedback #659 - 09/01/2016

"From summer 2015, I have drawn attention to the repeated poor service available on the External PCs - notably the regular inability to use JSTOR. I first completed a customer feedback form 19/11/15 after many verbal requests to several librarians (in both Robinson and Walton). On 24/11 your Li..." [full details]

Last updated/responded: 13/01/2016

Feedback #650 - 17/12/2015

"UNBEARABLY HOT.....IT'S ACTUALLY CRUEL!!!..." [full details]

Last updated/responded: 04/01/2016

Feedback #649 - 17/12/2015

"TURN DOWN HEATING..." [full details]

Last updated/responded: 04/01/2016

Feedback #648 - 17/12/2015

"TOO WARM..." [full details]

Last updated/responded: 04/01/2016

Feedback #647 - 17/12/2015

"I'M MELTING..." [full details]

Last updated/responded: 04/01/2016

Feedback #651 - 17/12/2015

"TOO HOT!!!! Feels like I am suffocating. Can't concentrate...." [full details]

Last updated/responded: 23/12/2015

Feedback #642 - 07/12/2015

"RECLAIM ROBINSON FOR PHYSICAL RESOURCES! There is no section in government publications given over to the devolved adminsistrations of our United Kingdom. Thus to find out about policy on devolved matters such as health or education in Scotland, one has to search annual reports shelved alphabetic..." [full details]

Last updated/responded: 18/12/2015

Feedback #652 - 17/12/2015

"As a former Newcastle student I wish to fully condone and whole-heartedly recommend the Print Services section of the Robinson Library. As a customer, both as a student and externally, I have received exceptional service on multiple occasions and have received products of an excellent standard. ..." [full details]

Last updated/responded: 18/12/2015

Feedback #643 - 14/12/2015

"Absolutely sterling service. Tremendously helpful, even though I had made a huge mistake. Cannot be more grateful!..." [full details]

Last updated/responded: 14/12/2015

Feedback #639 - 07/12/2015

"I was just wondering why there is now a charge of 20p for a cup in the Library, when most people are paying £9000 a year to be at this University? Even the staff are deeming this as 'ridiculous' I really don't think this is fair and I think, along with everyone else, that this should be rethough..." [full details]

Last updated/responded: 08/12/2015

Feedback #641 - 07/12/2015

"+ I love working in the Library and find it works very well. I also think it's great how there's lots of bins so people can recycle effectively. _ The water in the toilets is very hot! I know there is a warning sign, but it seems to be a waste of energy and money, when the water is not required t..." [full details]

Last updated/responded: 07/12/2015

Feedback #630 - 25/11/2015

"1. Can you provide a microwave? We want to bring our lunch here. 2. Can you provide hot water in cold winter? Strongly Suggested !!!..." [full details]

Last updated/responded: 03/12/2015

Feedback #635 - 01/12/2015

"Hi! Good evening! Today we had a very nice time in Robinson Library. We are teachers from Kazakhstan. We come here for course of Learning and Teaching in HE with Anna Reid and Rene Koeylbauer. We are happy to visit this library of Newcastle!..." [full details]

Last updated/responded: 02/12/2015

Feedback #634 - 01/12/2015

"Hello! I'm from Kazakhstan, Karaganda City. I participate in Learning Teaching Higher Education training. Today it was conducted the session in Robinson Library. I was totally satisfied! I'm satisfied each of facilities of library, the warm attitude of the staff! I've learnt a lot for myself turn..." [full details]

Last updated/responded: 02/12/2015

Feedback #628 - 24/11/2015

"The current printing system is highly impractical. Although it is useful that the computer indicates which printer your work is at, unless you are very speedy it will disappear, sandwiched between enormous articles and essays. It's very difficult to find a single sheet job in amongst and very frustr..." [full details]

Last updated/responded: 02/12/2015

Feedback #626 - 23/11/2015

"In recent days, temperature in Library is a little bit cold, and I feel really cold, especially in postgraduate study room. I want to be more warm. Best Regard..." [full details]

Last updated/responded: 26/11/2015

Feedback #625 - 23/11/2015

"The air conditioning is too low on the top floor. It is cold and blustery outside and the last thing I would like is to sit in a freezing library. It is now winter, perhaps it is a good idea to warm the place a little...." [full details]

Last updated/responded: 26/11/2015

Feedback #627 - 23/11/2015

"Heating up please!..." [full details]

Last updated/responded: 26/11/2015

Feedback #624 - 22/11/2015

"Hi, Sorry to bother you but it is so cold in the Robinson library, is there any way to make it warmer? It's hard to concentrate on my work because I'm freezing. Thanks!..." [full details]

Last updated/responded: 26/11/2015

Feedback #629 - 24/11/2015

"Hi. Since 2 years ago I have been thinking about why you don't record once and then use the same announcements everyday (with rare exceptions), instead the library staff have to say same words each and every day. Really curious :)..." [full details]

Last updated/responded: 26/11/2015

Feedback #631 - 25/11/2015

"Hi, I would just like to say thank you and commend the staff and support for students available at Newcastle University Library. In the past 3 months I have used the online chat support twice - both times I have had my query responded to and resolved in a short amount of time which has been extr..." [full details]

Last updated/responded: 26/11/2015

Feedback #622 - 19/11/2015

"Finally the last external user pc has ceased to function as they all once did. Despite repeated notifications to staff in Robinson (and from before summer vacation in Walton) I can no longer access JSTOR(via Resources/databases) or Project Muse. a "Warning Denied" dialogue box tells me that there ma..." [full details]

Last updated/responded: 24/11/2015

Feedback #620 - 18/11/2015

"Aah! I'm melting! My beautiful face, it's melting! Are you sure the heat has been turned down? Going from outside to inside feels like going from a freezer to an oven. On the plus side, I'm sure it'll dry my umbrella quick. If it's going to be at this temperature, can we at least be allowed to..." [full details]

Last updated/responded: 19/11/2015

Feedback #612 - 09/11/2015

"Too warm. More comfortable outside in the cold than inside the building...." [full details]

Last updated/responded: 19/11/2015

Feedback #621 - 16/11/2015

"Janeway's Immunobiology- 47 copies, none to be returned for at least 14 days and even then I'm 7th in line for the requests queue. Can I suggest that more copies are purchased for a text that is clearly in huge demand...." [full details]

Last updated/responded: 18/11/2015

Feedback #610 - 08/11/2015

"Thanks for improving the library laptops. Last year they really were useless items. Now work properly..." [full details]

Last updated/responded: 17/11/2015

Feedback #613 - 11/11/2015

"As has already been mentioned it is far too hot in here! Please turn the heating down!..." [full details]

Last updated/responded: 16/11/2015

Feedback #615 - 12/11/2015

"I think this is a brilliant library with a great book collection and provision of computers. My only problem is that I've found it way too hot inside the building over the past couple of weeks. This makes it hard to focus on work..." [full details]

Last updated/responded: 16/11/2015

Feedback #604 - 28/10/2015

"I feel as though the quality of the carpets is absolutely spot on.It makes me gleam with pride to be a Newcastle student. Oh what a time to be alive..." [full details]

Last updated/responded: 05/11/2015

Feedback #605 - 01/11/2015

"Please can you fix the plugs on the desks by the computers on the ground floor as not all of them are working? It can be difficult to find a computer where one is working. Thanks :)..." [full details]

Last updated/responded: 05/11/2015

Feedback #606 - 02/11/2015

"This Library is usually grossly overheated. It is no wonder that students fall asleep; the poor air quality is not conducive to work. This has been a subject of comment for a long time, but the situation never seems to improve. Why is this?..." [full details]

Last updated/responded: 05/11/2015

Feedback #595 - 21/10/2015

"Here are two things which you need to pay attention to: 1. I've seen many people who don't clean up the desk area especially after they roll their cigarettes to smoke outside the library, leaving plastic wraps and tobacco behind. Compared to normal rubbish, this should be harder to clean, therefore..." [full details]

Last updated/responded: 28/10/2015

Feedback #598 - 26/10/2015

"Extremely helpful and efficient. Wayne helped us print out some programmes for a charity event when all other sources were rather unhelpful. The prints are fantastic quality as well. Reception staff also really helpful and friendly...." [full details]

Last updated/responded: 28/10/2015

Feedback #592 - 19/10/2015

"I just wanted to say that I'm very pleased with the new loan system for staff. The automatic renewals are very helpful, especially as I do a lot of travelling to conferences etc, and it was previously so frustrating when due dates coincided with my travel. Using 4 week periods are really good as it ..." [full details]

Last updated/responded: 28/10/2015

Feedback #597 - 24/10/2015

"The post-graduate study space on the third floor is always incredibly warm. Would it be possible to install some fans in the corners, or an air con system? Thanks. ..." [full details]

Last updated/responded: 27/10/2015

Feedback #594 - 20/10/2015

"All reports bound and prepared to a very high quality! All staff were a delight to deal with and couldn't be more helpful. I asked for a number of updates throughout course of the work. I was always replied to straight away and given a useful summary update. Would definately use the librar..." [full details]

Last updated/responded: 26/10/2015

Feedback #587 - 15/10/2015

"I am in my forth year write-up year. As a result of your system being down I could not access 4 library books today. I am a student and your system is preventing me from accessing books. I came from south Tyneside after placement to get these books and I cant get them. If I cannot get them by this ..." [full details]

Last updated/responded: 26/10/2015

Feedback #585 - 12/10/2015

"I am using the library's computer for 4 or 5 hours a day. After a few hours, I feel headache because the monitors that are used for computers are not in good quality. So please consider some Apple computers which have retina display...." [full details]

Last updated/responded: 20/10/2015

Feedback #586 - 14/10/2015

"There is nothing more horrifying than sitting in toilet room 321, only for the lights to go out, realising that the only way to knock them back on is to exit the cubicle butt-naked and open the entry door to trigger the light sensor...." [full details]

Last updated/responded: 15/10/2015

Feedback #584 - 12/10/2015

"The new system of loans of exactly 4 weeks makes it much harder to keep track of borrowed books and avoid any going overdrawn. Previously, I could note a general due date in my diary and renew all my books at the same time. This new system is inconvenient and time-consuming for staff who are suppose..." [full details]

Last updated/responded: 14/10/2015

Feedback #583 - 06/10/2015

"To whom it may concern, The library is so hot, especially in 3rd and 4th floor, which makes me more sleepy and distract from reading and studying. Can I recommend to adjust the heating in a moderate temperature around 18-20degrees. Thank you very much, because it is not so cold outside as the wi..." [full details]

Last updated/responded: 08/10/2015

Feedback #581 - 06/10/2015

"The Ladies Loo next to the Eat@Newcastle; level two ..it always has puddles on the floor around the toilets in each cubicle, wet tissue, wet sanitary products,the puddles smell like urine, brown lumps (wet leaves or poo-I'll let you find out). It's really disgusting. It's been like that for over ..." [full details]

Last updated/responded: 08/10/2015

Feedback #571 - 15/09/2015

"When using LibrarySearch, e.g. "Tolstoy" material is divided into "full text online" and "available in the Library" Formerly we had the location: STC, Law, Walton etc... which was enormously useful (Left hand side of the screen). Previously a new searcher could discover almost instantly 3 book..." [full details]

Last updated/responded: 02/10/2015

Feedback #578 - 30/09/2015

"Initial observations on the new computer system: Good - you apparently now get an automated e-mail if you have asked for a book to be bought, when it is in. That didn't used to be automatic; someone had to actually do it, AFAIK. Bad - When you get a courtesy e-mail to say some books are due ba..." [full details]

Last updated/responded: 02/10/2015

Feedback #576 - 22/09/2015

"I am really disappointed to see that as a visitor here in the library for just one day, I cannot have access to your books on-line in the Library, just because I don't have a password or a username to enter the University computer. It is the first time this had happened to me, as I have already g..." [full details]

Last updated/responded: 02/10/2015

Feedback #579 - 30/09/2015

"Can you please consider getting some better quality toilet roll for the library. It is probably not even cheaper as you just have to use 2-3 times more than normal because it is too thin. This is uncomfortable for users. I appreciate the cost for the uni for toilet roll must be very high but I th..." [full details]

Last updated/responded: 30/09/2015

Feedback #574 - 18/09/2015

"Excellent customer service, reception & print room...." [full details]

Last updated/responded: 18/09/2015

Feedback #570 - 15/09/2015

"Study Rooms: Frequently appear to be used as places for loud conversation - esp. 409/410 and others on the fringes of 'silent study' areas. there are no notices in the rooms regarding behaviour - including mobile phone usage, (and skyping loudly) when 'silent' and 'quiet' study areas are just that -..." [full details]

Last updated/responded: 18/09/2015

Feedback #568 - 19/08/2015

"Please fix the following: - Water fountain button stuck on L3 - Ladies toilets opposite 000-015.13 in semi-darkness, and far left-hand (not disabled) flush is too weak to flush anything away. L3 - Vending machines on L2 (hot drinks) both broken. - Announcements re: closing of service des..." [full details]

Last updated/responded: 17/09/2015

Feedback #572 - 15/09/2015

"Turning off lights in library floor, at 21:40 is dangerous and annoying. Students were wandering around in the dark using mobile phones to see way out/exit. Why can't staff wait until after 21:45 or later before turning lights off. ..." [full details]

Last updated/responded: 15/09/2015

Feedback #567 - 14/08/2015

"I have just received a first overdue notice for (many) books I have on loan. (I do appreciate they shouldn't have been overdue in the first place!). However by the time I received the notice they were already 3 days overdue, tripling my fine. Is it normal for the overdue notices to be this late, ..." [full details]

Last updated/responded: 19/08/2015

Feedback #566 - 06/08/2015

"An excellent service and very pleasant staff. Thank you very much! ..." [full details]

Last updated/responded: 06/08/2015

Feedback #563 - 03/08/2015

"1.) Room 412 - Level 4 has the architecture dissertations 'n thesis samples. However this room is always booked for teaching/study. Is there any chance of moving the architecture resources to another location so that they are more accessible as it gets quite awkward interrupting people using the ..." [full details]

Last updated/responded: 06/08/2015

Feedback #494 - 13/05/2015

"I understand the procedure of removing people belongings after being away from a desk for a certain amount of time, however I do not agree with library staff dragging expensive laptops along the floor in plastic bags. I understand you would like us to respect your rules of the library, therefore in ..." [full details]

Last updated/responded: 05/08/2015

Feedback #491 - 13/05/2015

"Dissertation Costs I'm not sure if this is relevant to the library, but being the only part of the University which seems to actively listen to and act upon feedback, I thought this might be an appropriate place to comment upon this. I am studying for a BA (Hons), and like many others, have t..." [full details]

Last updated/responded: 05/08/2015

Feedback #489 - 12/05/2015

"I'm just wondering how proactive the library is in enforcing its 15 minutes away from your desk rule. In the last week, I have seen many desks left unattended for extended periods of time, sometimes as long as a couple of hours. Often these desks are merely reserved (student arrives, throws bag/..." [full details]

Last updated/responded: 05/08/2015

Feedback #469 - 28/04/2015

"Issue: As overseas student you do not know whether you can enter the Library or not. Several times showing the overseas student card was enough to get in. today, 26/04/2015 refusal from the gate to let my brother (overseas) student into the building. Problem: No clear communication of the policy ..." [full details]

Last updated/responded: 05/08/2015

Feedback #468 - 26/04/2015

"Please work out how to adjust the temperature daily if not every other day. Today it is freezing and my friend is having to work in her ski jacket! The cafe is doing very well though as most people i know are buying hot drinks! The sun is out so we have not all got our warmest clothes with us ..." [full details]

Last updated/responded: 05/08/2015

Feedback #452 - 26/03/2015

"I am submitting this comment with regards to the opening hours of Robinson Library over Easter. Closing the library at 10pm is extremely inconvenient as there are many students, including myself, who would like to continue studying after 10pm. The library is always full of people until at least midn..." [full details]

Last updated/responded: 05/08/2015

Feedback #435 - 09/03/2015

"The library is great, however, would it be possible to have less night announcements regarding laptops that need to be returned to the front desk? Many students agree that a simple reminder of the time and the fact that the desk is closing is enough as there is no need for students to be reminded on..." [full details]

Last updated/responded: 05/08/2015

Feedback #426 - 02/03/2015

"Posted by library staff on behalf of user. The Library is already very busy. Are there any plans to create extra space like the Pop up Library asap to cope with this?..." [full details]

Last updated/responded: 05/08/2015

Feedback #422 - 27/02/2015

"Using group rooms (431 + 432) at 10.30am on Friday morning - they were both really dirty with wrappers everywhere, crumbs on the floor, drink rings on the tables which were also sticky, dirty smears on the walls. Not the most pleasant atmosphere to work in..." [full details]

Last updated/responded: 05/08/2015

Feedback #413 - 17/02/2015

"This comment applies to both walton and robinson libraries. My main issue is the facilities for hand drying in both libraries. As a dental student I understand the importance of good hand hygiene and feel the university is providing incorrect means of hand drying to achieve good hygiene standard..." [full details]

Last updated/responded: 05/08/2015

Feedback #391 - 15/01/2015

"Library Help section - not as informative as I would like. I wanted to try and reserve a book which was available in the library. The limited guidance available was not at all helpful. However, the Library Help section is still infinitely better than the 24/7 chat. After attempting to use the 24/..." [full details]

Last updated/responded: 05/08/2015

Feedback #372 - 04/12/2014

"I was doing work earlier in one of the computer clusters which also involved a lot of paperwork and physical writing. Every so often I would be informed that I would be logged off in seven minutes due to inactivity, fair enough. It came to the point however where I needed to find a book and so I loc..." [full details]

Last updated/responded: 05/08/2015

Feedback #367 - 28/11/2014

"Dirty Bin lids - both sets at windows and at printers..." [full details]

Last updated/responded: 05/08/2015

Feedback #361 - 25/11/2014

"The water filters in the café has been blinking for over a month now, needs to be changed and monitored regularly..." [full details]

Last updated/responded: 05/08/2015

Feedback #355 - 17/11/2014

"Great library, loving the 24 hour opening policy. However there are some issues associated with it. It seems that the 1st floor PC tables and keyboards have not been cleaned in ages. I have to go to the bathroom every hour just wash my hands as they become sticky. I understand that it might be hard ..." [full details]

Last updated/responded: 05/08/2015

Feedback #324 - 10/10/2014

"As someone with an auto immune condition I'm always aware of good hygiene practice. And given we are coming into the flu season providing a hand sanitizer (like they do in hospitals) would be great. Just think how many people touch the screens! Thank you...." [full details]

Last updated/responded: 03/08/2015

Feedback #320 - 06/10/2014

"Excellent service. This job was given at short notice and was very important for presentation of a science project at Bristol University. Thank you. ..." [full details]

Last updated/responded: 03/08/2015

Feedback #312 - 26/09/2014

"Can you PLEASE dim the lights in the Level 2 Computer Cluster. It is too strong and really hurts our eyes when studying more then 30 mins. My friends have the same problem as well. The brightness in the OLD Library is okay and an acceptable level. the strong lighting especially in the corners of ..." [full details]

Last updated/responded: 03/08/2015

Feedback #523 - 02/06/2015

"Wi-Fi is slow so I cannot upload photos of my #Gains to Instagram at certain points of the day. A cashpoint would be beneficial so I can get P out to pay for my #CheekyNandos. also would be great if you put a weights room in the new library so I can make gains when I'm stressed. Should also sell #pr..." [full details]

Last updated/responded: 03/08/2015

Feedback #564 - 03/08/2015

"Would it please be possible to change the bulbs in some of the desk lamps in the 4th floor research space, as many are not working. Thanks. P.S. Also in the research space the other day when it was heavily raining water was dripping down from the ceiling by the central brick pillar. ..." [full details]

Last updated/responded: 03/08/2015

Feedback #552 - 27/07/2015

"Rhona and Coffee Shop team are lovely - really brighten my day and customer service is 5*****! Makes taking a break a pleasure. ..." [full details]

Last updated/responded: 30/07/2015

Feedback #561 - 29/07/2015

"It really doesn't seem fair that once the undergrads leave the library hours are reduced? We postgrads are still working and many people need to work here. The worst part is that the library closes at 5pm Fri-Sun, we would really like to work here later than that at weekends!..." [full details]

Last updated/responded: 29/07/2015

Feedback #358 - 24/11/2014

"The female toilets on the ground floor are not checked/cleaned enough. Regularly there is rubbish/toilet roll all over the floor and the towel to dry your hands on has ran out...." [full details]

Last updated/responded: 29/07/2015

Feedback #359 - 24/11/2014

"Wifi internet is quite weak in some areas of the Robinson Library (and the rest of uni) and can be difficult to connect to. This needs to be fixed so access is available everywhere in the building. Spoken to others who have same problem...." [full details]

Last updated/responded: 29/07/2015

Feedback #360 - 24/11/2014

"Thanks for the great service, even though I came on very short notice! ..." [full details]

Last updated/responded: 29/07/2015

Feedback #362 - 26/11/2014

"The postgraduate study room in the 3rd floor becomes colder in the evening. Could you please adjust the heater or air conditioner? ..." [full details]

Last updated/responded: 29/07/2015

Feedback #363 - 27/11/2014

"Follow up to my previous comment about the microfilm readers. Thank you for replacing the 'broken due to vandalism' signs with 'out of order' ones. However, there are still no instructions for how to use them and now the networked microfilm scanner (on the left) seems to be broken again (I have ..." [full details]

Last updated/responded: 29/07/2015

Feedback #365 - 28/11/2014

"Robinson library has a great service overall, but I'm just wanting to ask if you would put the treat bags of M&Ms and Minstrels sold in Robinson library cafe for £1 in the vending machines, so we can buy them when the cafe is closed? Thanks..." [full details]

Last updated/responded: 29/07/2015

Feedback #368 - 28/11/2014

"I know you've had previous requests for it in the past but UPTODATE is a very useful tool for clinical year medical students and I'm wondering if in the future it is possible to get a University subscription. Its a massive hole in what the library currently provides and covers topics that no textboo..." [full details]

Last updated/responded: 29/07/2015

Feedback #369 - 28/11/2014

"A gentle "bing-bong" before loud evening announcements might help allay the potential for heart attacks! and screaming..." [full details]

Last updated/responded: 29/07/2015

Feedback #370 - 02/12/2014

"Could you please provide markers for the whiteboards in the study rooms?..." [full details]

Last updated/responded: 29/07/2015

Feedback #373 - 07/12/2014

"Can you please ensure people who bring their laptop don't also use a computer at the same time? I appreciate it is not your fault when other students misuse the facilities but I was looking for a free computer today and there were at least 5 people only using the table and chair but not the actual ..." [full details]

Last updated/responded: 29/07/2015

Feedback #374 - 09/12/2014

"Concerning Ground floor computers: Could you please pay some attention to the condition of the keyboards? Many don't work properly (dodgy keys, missing feet) and most are not very clean (some are very dirty). Also sound cannot be played through headphones on many of the machines, which is very ann..." [full details]

Last updated/responded: 29/07/2015

Feedback #375 - 09/12/2014

"The Barn computer cluster is too hot to work in. Air conditioning needs to be provided to enable a more comfortable working environment. ..." [full details]

Last updated/responded: 29/07/2015

Feedback #376 - 10/12/2014

"Would it be possible to get hooks on the backs of toilet cubicle doors in all the toilets for bags and coats? Very useful not to be forced to put these on the ground. Many thanks. ..." [full details]

Last updated/responded: 29/07/2015

Feedback #380 - 12/12/2014

"After hours service is required! Specifically the hiring of headphones etc Surely self service or security can issue headphones providing our library card details are handed over???..." [full details]

Last updated/responded: 29/07/2015

Feedback #381 - 12/12/2014

"Excellent display on the University and World War 1; really enjoyed looking at the historical archives, records and photos..." [full details]

Last updated/responded: 29/07/2015

Feedback #382 - 13/12/2014

"It is a great library, a "role model" to a future project of a library I have in mind to do in Amman, Jordan. But if we can have some more Private study rooms that are well ventilated that has computers and the ability to use a laptop in and well placed electricity plugs Thank you..." [full details]

Last updated/responded: 29/07/2015

Feedback #481 - 07/05/2015

"I think it is an absolute disgrace to have to pay £3 when forgetting library card more than once. We should be encouraged to utilise the services we pay £9000 a year for, not deterred from them!! ..." [full details]

Last updated/responded: 29/07/2015

Feedback #475 - 30/04/2015

"I would just like to thank the library staff that stays overnight whilst the little student community works until the early hours of the day. Crucial productivity hours for the night owls. ..." [full details]

Last updated/responded: 29/07/2015

Feedback #553 - 27/07/2015

"I am a PhD student working towards my submission. A few years ago, when I started my degree I sent an idea to library staff to develop a way of reporting noise in order to assist keeping the library a nice, quiet place to study. I was chuffed to see the library ended up realising the idea with..." [full details]

Last updated/responded: 28/07/2015

Feedback #403 - 02/02/2015

"Computer areas (the tables) and keyboards especially are always very dirty and sticky. There is always hair, leftover coffee cups, wrappers and other dirt. Cleaning the keyboards a few times a day would be nice as they are sometimes disgusting to even touch. They could be wiped with a cloth at l..." [full details]

Last updated/responded: 27/07/2015

Feedback #404 - 02/02/2015

"It's quite annoying when people were chatting and talking about random things in computer clusters. Although there is silent study are in level 3 it is very cold than the clusters downstairs. Also it is very unfair when other students are trying to work. After all, if people want to chat about ..." [full details]

Last updated/responded: 27/07/2015

Feedback #405 - 04/02/2015

"Today I have accidentally left my student card at home. Unfortunately this is the second time I have done this during this summester. When trying to access the library I was informed I would be charged £3 if I wished to come in. - I think this a completely ridiculous and unfounded rule with th..." [full details]

Last updated/responded: 27/07/2015

Feedback #408 - 05/02/2015

"The library needs to enforce strict phone policies. Too many rude and obnoxious people are talking on the phone as if other library users who are trying to read and write did not exist. ..." [full details]

Last updated/responded: 27/07/2015

Feedback #409 - 09/02/2015

"I have found some films (cartoon) of Miyazaki, Hayan (the Japanese master) such as <Spirited Away>, <Ponyo on the cliff>. However, in my heart, his work <Castle in the sky> which can stand the UK's style of the industrial revolution. If we can get one, it will be very cool. ..." [full details]

Last updated/responded: 27/07/2015

Feedback #410 - 10/02/2015

"how do I get deleted from this system please - -now do I get free from my email address? ..." [full details]

Last updated/responded: 27/07/2015

Feedback #411 - 11/02/2015

"I think calling yourself a library puts people off coming. Why not call it a discovery zone or a mental enhancement centre? I think more people would come if it was called that. ..." [full details]

Last updated/responded: 27/07/2015

Feedback #412 - 16/02/2015

"The Law lecture theatre there is no wifi, it may just be the side nearer the fire exit, however over there you cannot get wifi at all. Thanks ..." [full details]

Last updated/responded: 27/07/2015

Feedback #414 - 19/02/2015

"Hello I've noticed over the past few days that the window on the second floor has been open on an automised system. Unfortunately I was sat near it the other day and found it quite distracting - it was opening every 5 minutes or so, then closing again. Last night I was in the library till lat..." [full details]

Last updated/responded: 27/07/2015

Feedback #416 - 23/02/2015

"I completely disagree with this comment (411). We should be proud to use the word Library and celebrate the written word and books. Libraries are the best. As my friend says: "If people are at university and put off by the word Library, what are they doing here?"!! ..." [full details]

Last updated/responded: 27/07/2015

Feedback #417 - 23/02/2015

"With regards to the suggestion made on 11/2/15, about changing 'library' to 'discovery centre' or 'mental enhancement centre' - I suggest keeping the word 'library' - it keeps the idiots at bay. ..." [full details]

Last updated/responded: 27/07/2015

Feedback #419 - 25/02/2015

"I was using the computers in the 2/F Computer cluster today and I found that two keyboards had a number of issues when compared to the neighbouring ones. The computers are ROBLIB042 and ROBLIB043. Both keyboards are dustier than the others, especially on the sides of the keys, and they are the onl..." [full details]

Last updated/responded: 27/07/2015

Feedback #420 - 26/02/2015

"Dear Robinson Library It's good thing you have many vending machine, but it such a waste that it does not accept notes. Nonetheless it does not accept card as well like Northumbria University vending machine. Their vending machines are better and updated. They accept card. Hope you take this ..." [full details]

Last updated/responded: 27/07/2015

Feedback #421 - 27/02/2015

"I have had the exit gate alarm go off a number of time (10 times in 6 months) for no apparent reason. My belongings have been searched 3 times as a result .I have been told that "it must be something in your bag that's making it do this". Please please please change the system so that it does not..." [full details]

Last updated/responded: 27/07/2015

Feedback #423 - 02/03/2015

"Might it be possible to make it clear that the Journals Reading Room is just that. Every occasion in which I have wanted to consult 'basement' journals the room is occupied by students treating it as a private carrel. The sign could simply read: Journal Readers ONLY ..." [full details]

Last updated/responded: 27/07/2015

Feedback #424 - 02/03/2015

"Thank you for replacing the two old keyboards, but another issue is now present. The new HP keyboard in ROBLIB043 (2/F computer cluster) has two keys reversed. The "letter M" and "letter N" have their printing on the opposite key, so typos cannot be avoided. Replacing the keyboard again is not a ..." [full details]

Last updated/responded: 27/07/2015

Feedback #383 - 15/12/2014

"Excellent fast, efficient service for a student outside of Newcastle University. Very pleasant staff too! Thanks ..." [full details]

Last updated/responded: 27/07/2015

Feedback #385 - 09/01/2015

"Very disappointing regarding grammatical error on floor 4 - the wall has a sign saying "Information ...." when there should, indeed be no elipsis (no need for one in this context) and, even if so, an elipsis is three dots not four! This has distracted me from my work significantly and I am not happy..." [full details]

Last updated/responded: 27/07/2015

Feedback #386 - 10/01/2015

"I was in the library the other day having worked through the night. I had a break at 7:30 to go and have breakfast. I was away from the library for 30 mins and left my things out (as I decided the library wasn't full of people). When I returned all my things were there execpt my bottle of water. It ..." [full details]

Last updated/responded: 27/07/2015

Feedback #387 - 10/01/2015

"There is a desk lacking of a table lamp while the others all have one. Could you please install one lamp to that table? That table is most inside with a computer, in the Postgraduate Study Room in level 3. Thank you!..." [full details]

Last updated/responded: 27/07/2015

Feedback #388 - 12/01/2015

"Fabulous...." [full details]

Last updated/responded: 27/07/2015

Feedback #389 - 12/01/2015

"During exam period I understand that the library is busy, but the wifi strength is so weak that you have to get a computer if you want to access the Internet. When using my laptop, I have had to use the personal hotspot on my phone which is costing, when wifi should be free. I'm not sure what can be..." [full details]

Last updated/responded: 27/07/2015

Feedback #393 - 18/01/2015

"Hello Just to let know that the wi-fi has been very poor in the library over the last couple of two weeks. This has resulted in frequent disconnects, Recap recordings cutting out or webpages taking a couple of minutes to load (if at all). It makes revision all the more stressful. I normally sit i..." [full details]

Last updated/responded: 27/07/2015

Feedback #394 - 19/01/2015

"Why is level 2 ground?..." [full details]

Last updated/responded: 27/07/2015

Feedback #397 - 23/01/2015

"I am having to move (like today) many times because of individual(s) coughing and clearly has symptoms of a cold/flu. The Library should make it a public health policy by posting the attachment throughout the Robinson, Student Union, old Library, Clusters and other public areas. I want to feel sa..." [full details]

Last updated/responded: 27/07/2015

Feedback #399 - 24/01/2015

"In the original library system when you viewed books on loan it indicated how many renewals were remaining before having to bring books into the counter. This was removed from the current system ( you have to click on every item to go into a sub page ). Could we have this reinstated on the "books on..." [full details]

Last updated/responded: 27/07/2015

Feedback #400 - 26/01/2015

"Every facilities is great. I love how everything works in the library but i think if you can make one quiet room where all kind of religion can do their prayer in there because that will be easier for them because it is less time consuming to go to any nearest facility. Hope this help. Thanks. ..." [full details]

Last updated/responded: 27/07/2015

Feedback #551 - 23/07/2015

"Just thought I'd let you know that the notices on the screens are hilarious and genuinely cheered me up -especially the Forrest Gump one. Keep them coming! ..." [full details]

Last updated/responded: 27/07/2015

Feedback #425 - 02/03/2015

"Recently I have borrowed several books from the library, all of which came to me with very heavy markings throughout the book that were mostly done in pen. This makes it very difficult for me to make my own notes and read the text on my own terms and later use it for my dissertation. As this has hap..." [full details]

Last updated/responded: 23/07/2015

Feedback #427 - 04/03/2015

"I love the library but at the moment it is far too hot; I have to wear shorts when studying in the absence of facilities to take a cold shower!! If there is any chance that more windows could be opened/air conditioning turned down that would be great! The biggest problem is on the Research Spa..." [full details]

Last updated/responded: 23/07/2015

Feedback #428 - 05/03/2015

"Turn down heater level in level 4. Had to leave library before I drowned in my own sweat. ..." [full details]

Last updated/responded: 23/07/2015

Feedback #431 - 07/03/2015

"Trying to access the wifi in the robinson at times is really difficult. Currently the wifi is dropping connection at least every ten minutes which during dissertation hand in season is very annoying as there is not always computers available therefore you reply on a laptop and a good internet connec..." [full details]

Last updated/responded: 23/07/2015

Feedback #432 - 09/03/2015

"Mouse for computer ROBLIB053 is very poor. Often didn't respond unless I pressed down very hard on the buttons and there was a delay of up to several seconds after I pressed the buttons. ..." [full details]

Last updated/responded: 23/07/2015

Feedback #433 - 09/03/2015

"The 'change filter' light on the drinking water taps has been flashing for 4 days and counting now. I don't think it's too much to ask for clean water to be available, it would be great if these taps could be checked regularly to avoid this happening. ..." [full details]

Last updated/responded: 23/07/2015

Feedback #434 - 09/03/2015

"The Ground Floor computer cluster is consistently hot and stuffy, to the point where it is difficult to work there. This is a problem due to the lack of other computer areas in the library. Adding seven or eight fans around the cluster to circulate and refresh the air around the cluster would be a..." [full details]

Last updated/responded: 23/07/2015

Feedback #436 - 11/03/2015

"I'm having some trouble trying to post this on the facebook, and also don't necessarily have a specific suggestion. However, I would really strongly like to express how good it would be to have the new library building named after a woman. I did a quick invoice in my head of a few of the buildings o..." [full details]

Last updated/responded: 23/07/2015

Feedback #437 - 12/03/2015

"Very helpful printing staff, providing advise about our project poster printing which was crucial to our success. This was the opposite to the cleaning staff in the morning who found is necessary to aggressively shout and tell us to tidy up our desks, always welcome when completing work for a dea..." [full details]

Last updated/responded: 23/07/2015

Feedback #438 - 12/03/2015

"Still need more cycle parking at the library - and covered! Tons of bikes attached to railings at the mo - and can't blame people when there's no spaces left. If like this in March, will be much worse in warmer weather. Thanks!..." [full details]

Last updated/responded: 23/07/2015

Feedback #442 - 16/03/2015

"Wifi is awful on 4th floor. Laptops can't stay connected. ..." [full details]

Last updated/responded: 23/07/2015

Feedback #443 - 16/03/2015

"I am very annoyed as I checked out a book, which was requested back within 2 days. This is ridiculous! Students should be allowed to keep the book for at least a week, instead of handing it over to people who were too lazy to come and get it earlier!!!..." [full details]

Last updated/responded: 23/07/2015

Feedback #444 - 18/03/2015

"Please, pay attention to the broken headphones in Lounge (café) and not working computer. Also if it is possible, keyboard are highly contaminated with food traces and require cleaning. ..." [full details]

Last updated/responded: 23/07/2015

Feedback #445 - 19/03/2015

"The library is like a sauna. Please turn down the heating. If I wanted to go to the Costa del Sol I would go there, so please don't try to replicate conditions here! ..." [full details]

Last updated/responded: 23/07/2015

Feedback #446 - 19/03/2015

"Why isn't the library open 24 hours?! Over Easter this is stupid. I have a dissertation write and this is preventing me from doing so. Please open it 24 hours over Easter and throughout tem time. I can't understand why it's closed from 10pm - 8.30am!!..." [full details]

Last updated/responded: 23/07/2015

Feedback #447 - 19/03/2015

"The library should be open 24 hours throughout the Easter holidays. I can't understand why it opens at 8.30 and closes at 10pm. This is ridiculous especially as we now pay £9000 for services like the library. ..." [full details]

Last updated/responded: 23/07/2015

Feedback #448 - 19/03/2015

"Why is the library only open from 8.30am during Easter holidays? A lot of dissertation students are here, many lecturers and yet it is not 24 hours like the rest of the term. We are paying a lot of money to be at university and the fact it isn't a 24 hour service throughout is a joke. ..." [full details]

Last updated/responded: 23/07/2015

Feedback #453 - 30/03/2015

"4th floor PC are is too noise, groups of 3 and 4 students huddled around a pc having a 'normal talking' level chat. Staff appear to be oblivious or not too concerned. Quiet area signs all over; needs to be policed otherwise it ends up like trying to study in Costa Coffee! Thanks. ..." [full details]

Last updated/responded: 23/07/2015

Feedback #454 - 07/04/2015

"MUCH more needs to be done about the level of noise in 'silent/quiet' zones. it is frustrating to me that after giving up my Easter break to focus on my dissertation that I find myself distracted by people chatting. the University needs to remind people that the library is NOT a social space. The Le..." [full details]

Last updated/responded: 23/07/2015

Feedback #456 - 08/04/2015

"I think that you need to provide computer login for members of other university students...." [full details]

Last updated/responded: 23/07/2015

Feedback #461 - 16/04/2015

"The Library at night feels like Russia. I can literarily see the hairs on my hands stand on end due to the temperature. If I wanted to develop hypothermia I would have applied to St Petersburg. Please turn up the temperature at night, as even my thickest coat is no match for the unique climate on..." [full details]

Last updated/responded: 23/07/2015

Feedback #462 - 16/04/2015

"The restrooms/toilets would benefit from a speaker for the PA system. Library announcements are inaudible to students making use of the facilities during them...." [full details]

Last updated/responded: 23/07/2015

Feedback #463 - 20/04/2015

"The availability machines are a fantastic addition - they don't always work however. For example, I just checked and it said there are 17 machines available on Level 2, but in no computer cluster there are any. I think it might register the "locked" computers as free, though they are not so maybe ..." [full details]

Last updated/responded: 23/07/2015

Feedback #464 - 20/04/2015

"Recently the desk on floor 3 have been so dirty, not with rubbish but just general grim and dirt. They need to be sprayed and wiped. Another issue for the last few days the black rubbish bin on floor 3 by the back window on the right hand side, under the clock, has smelt so bad an can not have b..." [full details]

Last updated/responded: 23/07/2015

Feedback #465 - 21/04/2015

"Thank you! I requested a book be ordered after it was not available at Newcastle or by inter-library loan. The book was very expensive but important as by a former Master of Painting at the University. The staff were helpful throughout as I explained that I have received a commission from the Hatton..." [full details]

Last updated/responded: 23/07/2015

Feedback #467 - 24/04/2015

"It's super warm in here - I may have to go and lie in the sun to cool down. Any chance it could be less superwarm in the main computer cluster, Level 2? It's quite cool by the feedback display though!..." [full details]

Last updated/responded: 22/07/2015

Feedback #490 - 12/05/2015

"Library chat is an excellent resource! Also, the help when trying to find journal articles could be a little better as for some students (chemistry undergrads) we don't really know how to find anything and the help isn't wonderful if you have no idea!..." [full details]

Last updated/responded: 22/07/2015

Feedback #470 - 28/04/2015

"I don't know if I'm the only one who experiences this, but when I'm watching an instructional video on youtube (which is usually 1 hour or more) the computer logs me out automatically with no choice to terminate the log-out protocol. Can this be changed? The problem however doesn't happen with Re..." [full details]

Last updated/responded: 22/07/2015

Feedback #478 - 01/05/2015

"I'm sure I'm only expressing what everyone is thinking but, seeing the bazillion entitled individuals who feel the need to reserve a computer for themselves before going off to frolic in the fields for several hours, would we have the support of the Library, if we were to move their equipment elsewh..." [full details]

Last updated/responded: 22/07/2015

Feedback #479 - 04/05/2015

"The Robinson library has got worse and worse. Today, I have counted 23 EMPTY computers, which have been left for more than 30 minutes. I am sorry but the staff are not doing patrols and it is getting out of hand, completely. You need to take a tougher stance. Books left on keyboards so they do no..." [full details]

Last updated/responded: 22/07/2015

Feedback #480 - 05/05/2015

"There is a desk lacking of a table lamp while the others all have one. Could you please install one lamp to that table? That table is most inside with a computer, in the Postgraduate Study Room in level 3. Thank you! I have sent this concern 4 months ago, but no action has been taken...." [full details]

Last updated/responded: 22/07/2015

Feedback #482 - 06/05/2015

"WHY is ground floor called level 2 and basement called level 1? When trying to find my friends I get SO CONFUSED. Can it be changed? ..." [full details]

Last updated/responded: 22/07/2015

Feedback #483 - 06/05/2015

"I've noticed that the library is using towel rolls in the toilets (such as on Level 2). The issue of hand dryers have been raised by other students in the past, but I prefer not to discuss it this time, as there is also the noise issue. This time, I would instead like to suggest improvements for t..." [full details]

Last updated/responded: 22/07/2015

Feedback #484 - 06/05/2015

"Any chance you could provide instructions on how to not urinate on a toilet seat, and how to correctly dispose of toilet paper? I know it's a basic thing but somehow a lot of people appear to be having problems with it in the men's room...." [full details]

Last updated/responded: 22/07/2015

Feedback #487 - 11/05/2015

"Hi, the library is a great resource and very helpful but there's just a minor complaint. Is there any chance the library search screens could be calibrated as it's very hard to search for items in the library when the m is out of sync. Thanks very much. ..." [full details]

Last updated/responded: 22/07/2015

Feedback #492 - 13/05/2015

"It's far too hot in the library. It's a building packed full of students, most with computers. There is no need for any heating and the building actually badly needs air-conditioning. It's tough to work without constant drinks breaks in this heat...." [full details]

Last updated/responded: 22/07/2015

Feedback #493 - 13/05/2015

"I come in most mornings@ around 6:30 - 7 am to get a head start on my work before the 9 am rush, but when I do, I find an extremely dirty and untidy library awaits. Coffee cups, newspapers, chewing gum and toilet paper and dirty hand towels all over the desks and in the toilets. I know your clea..." [full details]

Last updated/responded: 22/07/2015

Feedback #496 - 13/05/2015

"MICROWAVE..." [full details]

Last updated/responded: 22/07/2015

Feedback #498 - 14/05/2015

"I noticed that is a bit tough to use the touch pad of laptop to do the editing work, so I wish there able to be a loans for mouses apart from laptop. Thanks ..." [full details]

Last updated/responded: 22/07/2015

Feedback #499 - 14/05/2015

"I like to be able to borrow headphones after 20:00...." [full details]

Last updated/responded: 22/07/2015

Feedback #502 - 18/05/2015

"Having arrived at the library at 8.30am this morning I found that many desks were being 'saved' by people for their friends by either placing a book or coat on the desk next to them. This is unfair for students who get up early in order to work. It seems that this is the time staff should go around ..." [full details]

Last updated/responded: 22/07/2015

Feedback #503 - 18/05/2015

"If the library could supply those canned tea/coffee beverages in the vending machines, it'll stop me having to travel back and for the to the top floor of the Student Union at 3am in the morning. Me, myself and I would be very grateful! ..." [full details]

Last updated/responded: 22/07/2015

Feedback #504 - 18/05/2015

"In Singapore, public toilets have sensors which detect when a person urinates outside of the toilet bowl, locks the stall, and alerts the police so the offender may be charged with a fine. I went to the men's toilets on levels 3 and 4 today, to find an excess of clogging and littering, which made..." [full details]

Last updated/responded: 22/07/2015

Feedback #505 - 20/05/2015

"To all library and catering staff at Robinson Library. You are all doing a great job. It is much appreciated. Keep going, you're nearly there. Best wishes. ..." [full details]

Last updated/responded: 22/07/2015

Feedback #506 - 20/05/2015

"Please consider increasing the number of cleaners and the amount of time they are given to do the job. The condition of the individual study rooms is poor - dirty desks not cleaned and carpet badly needed vacuuming. Thank you. ..." [full details]

Last updated/responded: 22/07/2015

Feedback #508 - 21/05/2015

"Wanted to leave a not to thank Rhona Anderson (and whoever employed her)! She has been an exceedingly cheerie and polite presence in the canteen throughout this horrible period. It makes a huge difference and it can't be easy with mopey students around. Give her a raise! ..." [full details]

Last updated/responded: 22/07/2015

Feedback #509 - 21/05/2015

"Just wanted to leave a note to say thank you to Rhona Anderson who works in the café, for always being so lovely and friendly - it can't be easy when surrounded by stressed out students all day and it really makes a big difference to have such a friendly approach to help when you're in the depths o..." [full details]

Last updated/responded: 22/07/2015

Feedback #510 - 21/05/2015

"Hello It is too hot on Level 3. Thank you ..." [full details]

Last updated/responded: 22/07/2015

Feedback #511 - 21/05/2015

"It is so hot. Please. Stale air. ..." [full details]

Last updated/responded: 22/07/2015

Feedback #513 - 26/05/2015

"Long-term lockers for undergraduate students please: Thanks..." [full details]

Last updated/responded: 22/07/2015

Feedback #524 - 02/06/2015

"Girls hand dryer on floor 3 toilets doesn't work by glass box, stair case E...." [full details]

Last updated/responded: 22/07/2015

Feedback #514 - 26/05/2015

"Clean the Log-off computer ASAP!!..." [full details]

Last updated/responded: 22/07/2015

Feedback #515 - 26/05/2015

"The complete lack of commitment to providing quiet study space for post-graduate students makes this a College not a University Library. I would not recommend Newcastle University as a place of study for this reason...." [full details]

Last updated/responded: 22/07/2015

Feedback #516 - 27/05/2015

"Toilets stink, and always have!! (Library GF) ..." [full details]

Last updated/responded: 22/07/2015

Feedback #533 - 17/06/2015

"I've just been told I can no longer borrow books from the library/borrow a laptop now I have finished my UG degree here. I find this absolutely shocking considering I have just paid £27,000 to study here!!! Not the staffs fault but totally unreasonable. Is there a way around this?..." [full details]

Last updated/responded: 22/07/2015

Feedback #532 - 15/06/2015

"The teabags served in the café are not very good quality. The ones served in Campus Coffee are the same price and much nicer. Could the library start using the same teabags as Campus Coffee please? Thank you! ..." [full details]

Last updated/responded: 22/07/2015

Feedback #531 - 15/06/2015

"I am a PGCE (primary) student, currently on my final placement. I do not think the opening hours are suitable. This is an extremely busy time for me and I require all services (books, computers, internet, printing) available in the library. 10 am is far too late in the morning for me, personally..." [full details]

Last updated/responded: 22/07/2015

Feedback #530 - 15/06/2015

"Business Accounting and Finance - Exams till 23rd June - opening hours not appropriate ..." [full details]

Last updated/responded: 22/07/2015

Feedback #529 - 05/06/2015

"I am incredibly lucky to have easy and free access to all the publications in the library and everything else via the web site. Moreover, all the staff are very helpful and friendly - nothing is too much trouble. I hope all my fellow students appreciate how truly lucky they are to be able to enjoy s..." [full details]

Last updated/responded: 22/07/2015

Feedback #528 - 05/06/2015

"During my time at the University the Library staff have consistently been helpful and polite. The Library is easily the nicest place to be on this entire campus. Staff on all of the desks have always been lovely, including those at the printing place downstairs. Thank you. (Sadly the same c..." [full details]

Last updated/responded: 22/07/2015

Feedback #525 - 03/06/2015

"Absolutely wonderful service! All the staff are so friendly and helpful, and the displays are exceptional. ..." [full details]

Last updated/responded: 22/07/2015

Feedback #357 - 20/11/2014

"Really like the 24 hour opening policy - would be great if the law library's hours could be extended, particularly in the evening. However, the wifi in the Robinson really is unusable at points. It has come and gone twice in the short amount of time it has taken me to write this. It really needs ..." [full details]

Last updated/responded: 21/07/2015

Feedback #354 - 14/11/2014

"I wonder would it be possible to simply get rid of internet explorer. It doesn't work very well forces you to use Bing and is just generally clunky and sometimes unusable. I know there is such a thing as Nostalgia but come on there are much better search engines out there...." [full details]

Last updated/responded: 21/07/2015

Feedback #353 - 14/11/2014

"The photocopier at Level 4 has been out of service for weeks now. Is it possible to fix it any time soon?..." [full details]

Last updated/responded: 21/07/2015

Feedback #352 - 11/11/2014

"I notice quite a few people sitting in front of University computers when they are not using them (i.e. they are logged off), and this is really irksome when no computers are available and students really need to use them. Would it be possible to increase the number of computers available, or may..." [full details]

Last updated/responded: 21/07/2015

Feedback #351 - 10/11/2014

"I am submitting this complaint for the second time because I have now decided that I should like a response detailing if anything can be done about this issue. The main problem I have is that in parts of the silent studies areas, particularly study rooms, the silence is disrupted by the noise of..." [full details]

Last updated/responded: 21/07/2015

Feedback #350 - 10/11/2014

"People are eating food, even right next to the IT service desk and no one is even noticing, or taking action against it...." [full details]

Last updated/responded: 21/07/2015

Feedback #346 - 06/11/2014

"Accept notes in vending machine please, or a note to coins convertor...." [full details]

Last updated/responded: 21/07/2015

Feedback #338 - 30/10/2014

"Library fees should be abolished, like Sheffield Uni have just introduced. Instead of fees we should be allowed to have books that are not recalled automatically renewed and when a recalled book is due back it should have to be returned before access to the library is granted again. So you can't u..." [full details]

Last updated/responded: 21/07/2015

Feedback #336 - 29/10/2014

"The heating in the library is on so high that it is making me feel drowsy. I assume this is for the benefit of students originating from more tropical locations (like Surrey), who may struggle to acclimatise to the Newcastle autumn. In which case, is wearing nothing but boxer shorts suitable atti..." [full details]

Last updated/responded: 21/07/2015

Feedback #335 - 29/10/2014

"I am concerned by how often equipment in the multimedia room appears to be 'broken due to vandalism'. This term every machine has had one of these notices at one time or another! Vandalism implies deliberate damage which seems highly unlikely - the microfilm readers seem a strange target because..." [full details]

Last updated/responded: 21/07/2015

Feedback #334 - 27/10/2014

"Whilst the library (and staff) as a whole are great, I'm having a slight issue with this 4-hour book loan business. Okay, so I went to seek out my favourite book (a play called The Pillowman), and found that I was only allowed it for four hours, which isn't nearly enough time to wallow and despair i..." [full details]

Last updated/responded: 21/07/2015

Feedback #333 - 27/10/2014

"1) Extend longer hours on weekend for short-term locker users. 2) Make/have more long-term lockers available for post-graduate students. It's not fun having to haul heavy backpack every day especially when I have to walk 30+ minutes to and from campus. ..." [full details]

Last updated/responded: 21/07/2015

Feedback #331 - 24/10/2014

"I've had my thesis bound and a leaflet printed for my sister's funeral. all the staff at Print Services have been so friendly and helpful - especially Carmel Terri & Keith A BIG THANK YOU!! Thesis looked lovely - & leaflets..." [full details]

Last updated/responded: 21/07/2015

Feedback #330 - 22/10/2014

"I am concerned about the inconsiderate and selfish defacing of almost all the books I have read or glanced at in the University Library. Underlining, highlighting and adding comments to the text, distract and interfere with my ability to read and absorb the information as the author intended. I ..." [full details]

Last updated/responded: 21/07/2015

Feedback #329 - 22/10/2014

"Thank you for reinstalling the bike racks outside! I can actually get parked now without using your railings. Meanwhile, how about a higher frequency of loo cleaning? Today, (Tues 21st Oct) the ground floor ladies loos were atrocious - broken and wet towel rolls, litter and the rest. Granted,..." [full details]

Last updated/responded: 21/07/2015

Feedback #328 - 20/10/2014

"Dear Sir/Madam Please could you make available, Air Freshners in the toilet? Perhaps it could be stuck on the high corner in the open areas (not in the cubicles). Alternatively 'chemical options' like freshners in form of salts could be abundantly placed in the corners of the toilets. Than..." [full details]

Last updated/responded: 21/07/2015

Feedback #327 - 20/10/2014

"The library is nearly perfect except for the fact that there is no healthy food provided in the after hours/anytime. It would be best if there could be vending machines with fresh salads, fruits, vegetables and yoghurt (in airtight jars). Or also filling the existing vending machines with food f..." [full details]

Last updated/responded: 21/07/2015

Feedback #322 - 07/10/2014

"The Library is always so cold..." [full details]

Last updated/responded: 21/07/2015

Feedback #321 - 06/10/2014

"Service is always excellent. Staff are friendly and helpful. Print quality is always high. I have no complaints, only praise! ..." [full details]

Last updated/responded: 21/07/2015

Feedback #311 - 23/09/2014

"It is cold in the Library (cold outside only a genius like me would understand this!). Staff was unhelpful said 2 days to respond from Estates! but it is cold now! "Nothing can be done now. It takes 24 hours to heat up". They did not tell me what the temperature was now!. can you display..." [full details]

Last updated/responded: 21/07/2015

Feedback #300 - 05/08/2014

"The 4th floor is always extremely cold. Please do something!!!..." [full details]

Last updated/responded: 21/07/2015

Feedback #301 - 05/08/2014

"In the Borrow section, there are basic mistakes in the use of "loan" (as a verb); for example, "Loan your own books". What does this mean? Apart from the misuse of "loan", the word choice is confusing, and must be especially so for non-native users of English...." [full details]

Last updated/responded: 21/07/2015

Feedback #303 - 13/08/2014

"First rate support to me as visitor to Special Collections..." [full details]

Last updated/responded: 21/07/2015

Feedback #305 - 18/08/2014

"The library has always been my favourite place to work (and in exam period, to live!). I'm especially grateful for the small clean prayer area at the bottom of one of the staircases - it makes me feel even more welcome. One small suggestion - would it be possible to employ cleaning staff to clea..." [full details]

Last updated/responded: 21/07/2015

Feedback #306 - 21/08/2014

"The cluster PC's log off too quickly - it is not possible to take even a coffee break - this is frustrating when you're in the library all day...." [full details]

Last updated/responded: 21/07/2015

Feedback #310 - 19/09/2014

"I was using the boiling water machine today, and I think that small cartons/sachets of milk would be useful for those wanting to make themselves a cup of tea...." [full details]

Last updated/responded: 21/07/2015

Feedback #548 - 10/07/2015

"Excellent staff, services and resources' Library. Thanks..." [full details]

Last updated/responded: 14/07/2015

Feedback #536 - 23/06/2015

"Dear Library, Just a friendly comment on recent experiences. I've recently requested an inter-library loan, all of which is fine. However, it turned out that I could only be notified that the order has arrived via a Newcastle University email address. While it turned out that I did have an em..." [full details]

Last updated/responded: 07/07/2015

Feedback #535 - 22/06/2015

"Personally, the opening and closing times don't work for me. I am a MSc student in subsea engineering and we are still writing exams and dissertation and course work so closing by 10 pm cripples work for us by at least 40%. A lot of us have this issue and we will appreciate it if these times can..." [full details]

Last updated/responded: 25/06/2015

Feedback #534 - 22/06/2015

"We are doing our Master's (Subsea Engineering ) and we still have some modules, course works and exams even during the summer time. Besides, we need to finish our dissertation by the 7th of August. So, we really need to work in a Robinson library longer than till 10 pm. I am sure we are not the o..." [full details]

Last updated/responded: 25/06/2015

Feedback #299 - 21/07/2014

"I have noticed that there appears to be very few paperback books for Android Programming. This is a very important area of computer science and it is particularly frustrating when all the resources are online and require approval. Please buy a couple of hard copies which students can refer to...." [full details]

Last updated/responded: 01/08/2014

Feedback #295 - 13/06/2014

"I am disappointed to see the library opening times have been cut short. There are still a number of masters and PhD studetns who require access to books and work areas (that are not computers). I would be grateful what was the reasoning about closing on a Sunday, when surely people still wish to ..." [full details]

Last updated/responded: 16/06/2014

Feedback #297 - 16/06/2014

"To the Robinson Library Cafe I would just like to say that this is my last year here at uni, and has been my most enjoyable year. I have spent most of my time in the Robinson cafe and I can truly say that this last 2 years have seen the best staff and facilities and choice of food since the re..." [full details]

Last updated/responded: 16/06/2014

Feedback #247 - 28/05/2014

"Study Spaces / PCs Study Spaces are in high demand so put more of our £90000 fees into developing more - stop taking it out on the students - if I get to the lib at 8:30 to get a comp I am allowed / fully entitled to a 30 min lunch break. SORT IT OUT. ..." [full details]

Last updated/responded: 16/06/2014

Feedback #227 - 22/05/2014

"Some staff are very helpful. Man with long hair leant me a battery for my headphones. Thank you! ..." [full details]

Last updated/responded: 16/06/2014

Feedback #244 - 28/05/2014

"I've been using the study Group Room 332 for several days, and this room is colder than other places at the library. W'eve made several complaints in order to heat that room up but no one has done anything about it. Please, can someone at the least close the air inlet at this room? It's really ..." [full details]

Last updated/responded: 16/06/2014

Feedback #190 - 06/05/2014

"Please provide more bycycle parking. Today (2.4.14, 10:30am) I counted 49 (!!!) cycles locked to posts and railings near the four parking areas which were all completely filled. Other Library users arrived by bicycl as I was counting, looking frusttrated. currently, valuable bicycle parking space is..." [full details]

Last updated/responded: 13/06/2014

Feedback #294 - 05/06/2014

"Had an A0 poster made, it looked great and quick turnaround. Staff were also really accommodating - I forgot to pick it up but was able to arrange pickup from main library counter. My poster went on to win a prize, so thank you!!..." [full details]

Last updated/responded: 09/06/2014

Feedback #293 - 05/06/2014

"Helpful organised..." [full details]

Last updated/responded: 09/06/2014

Feedback #272 - 30/05/2014

"In the level 3 Research Space at 9:30. There is a very loud noise coming from the vents which is making it hard to focus on work. Please can you address this. I've noticed it before but it is far too loud today, I can hear it over my in-ear headphones. Several people have left the room, and so will ..." [full details]

Last updated/responded: 05/06/2014

Feedback #246 - 28/05/2014

"DO NOT JUST PASS ON TO MICHELE MILLIGAN! I think the milk requests should be responded to and considered properly! The reply given to all previous comments is not sufficient and we therefore do not appreciate the reasons stated for not giving us milk. In this case EAT NEWCASTLE should be subsid..." [full details]

Last updated/responded: 28/05/2014

Feedback #245 - 28/05/2014

"Was quite annoyed last week to discover a tag on my bike which said it was causing an obstruction. My bike was chained to a sign, off the path and as far as I and any of my friends could see was in no way causing an obstruction. To make matters worse, the tag had been put on during an afternoon in..." [full details]

Last updated/responded: 28/05/2014

Feedback #238 - 27/05/2014

"Please could someone get some WD-40 on the hinges of the study room doors on level 3. Thanks..." [full details]

Last updated/responded: 28/05/2014

Feedback #215 - 17/05/2014

"I want to notice that it is very hot in the library, and there is not a lot of fresh air. This decreases my ability to concentrate. Is there a possibility to open some windows or something?..." [full details]

Last updated/responded: 19/05/2014

Feedback #197 - 09/05/2014

"I wish to comment regarding the 15 minute maximum vacation time allowed at desk. Whilst I agree with its purpose, I believe it should be extended for the following reason. My coursemates and I studying Mechanical Engineering work very hard during (and before) exam period, usually clocking between..." [full details]

Last updated/responded: 19/05/2014

Feedback #207 - 12/05/2014

"Honestly, I am very, very dissapointed in the PRICE of the library facilites, especially due to the fact that we are STUDENTS who pay £9000 a year, and you can't even spare us a few bottles of milk for a lousy cup of tea! Considering the ridiculous price of very standard tasting food, surely there..." [full details]

Last updated/responded: 19/05/2014

Feedback #206 - 12/05/2014

"Please. No milk...." [full details]

Last updated/responded: 19/05/2014

Feedback #205 - 12/05/2014

"Give us milk please...." [full details]

Last updated/responded: 19/05/2014

Feedback #204 - 12/05/2014

"Milk please. My bones are weak and brittle. Help me look like this! ..." [full details]

Last updated/responded: 19/05/2014

Feedback #203 - 12/05/2014

"I don't think it's fair people are paying £9000 a year for sub-standard tuition and you're making us pay for shitey milk. Calcium is essential. I totally agree - new comment...." [full details]

Last updated/responded: 19/05/2014

Feedback #188 - 06/05/2014

"Pop up Library A great place, hope you can make it open 24/7 during this period. Thank you...." [full details]

Last updated/responded: 16/05/2014

Feedback #189 - 06/05/2014

"Almost three weeks have now elapsed since it was agreed (see reply) to correct a gross English language mistake contained in notices prominently displayed in the Library. I would be grateful if it could be explained why no one at the University has yet felt able to undertake this correction...." [full details]

Last updated/responded: 16/05/2014

Feedback #184 - 30/04/2014

"Booking study rooms is a really pointless exercise. A two hour slot in a room is not long enough to do anything so why do I have to keep surrendering a room which I got in the library at 9 to study and work in please to someone for them to sit in it for tops 2 hours. There are enough group work sp..." [full details]

Last updated/responded: 16/05/2014

Feedback #213 - 15/05/2014

"I think it would be a good idea for the library to get some lockers for people to use while in the library to leave stuff securely while they go for a break or for something to eat. I have thought about how this would be managed so that someone does not just claim a locker for all of exam period a..." [full details]

Last updated/responded: 16/05/2014

Feedback #210 - 14/05/2014

"Hello, As someone who commutes into Newcastle each day, The Robinson Library is my only realistic location to study. The library staff are always helpful and the facilities, when not busy, are great. However, it is obvious that there are an inadequate number of study spaces and computers. This wa..." [full details]

Last updated/responded: 14/05/2014

Feedback #209 - 13/05/2014

"Is there any way you could improve the internet connection in the library? When the library is full during exam time the connection to the internet is extremely temperamental. It's either very slow or simply doesn't work at all. I understand that there is a high level of traffic when the library is ..." [full details]

Last updated/responded: 14/05/2014

Feedback #192 - 06/05/2014

"I suggest that the scaner should put the left side of computer, which means place scaner and mouse separately, insteading put it togeter with mouse. i think it would be more convient to scan something. ..." [full details]

Last updated/responded: 09/05/2014

Feedback #193 - 07/05/2014

"The library should have a small shop (could be the reception desk) that sells note pads and pens etc. Even if it was just during exam time it would be really helpful ..." [full details]

Last updated/responded: 09/05/2014

Feedback #191 - 06/05/2014

"There are constantly sign up warning people that you will move their belongings if they are gone more than 15 minutes, and yet when I try to get a computer there are absolutely loads of logged out computers with peoples belongings blocking them...." [full details]

Last updated/responded: 09/05/2014

Feedback #155 - 17/04/2014

"I am a visitor to the University, but have recently experienced research at another one. I was extremely pleased, if not taken aback, by the helpfulness and friendliness of the staff. I could not have wished for a better service - at least five star!..." [full details]

Last updated/responded: 09/05/2014

Feedback #175 - 24/04/2014

"i am enquiring as to whether it would be possible to signpost the stairways within the Robinson with 'please walk on the left hand side' as i believe this will improve the flow of traffic in the stairways during the upcoming exam period. Kind Regards ..." [full details]

Last updated/responded: 01/05/2014

Feedback #180 - 25/04/2014

"Yesterday i sent a message via the noise compliant service in the Robinson, however i was disapointed when no staff member arrived to sort out the distirbance which continued on. I would just like to inform you, as there may be a problem with the text in service. ..." [full details]

Last updated/responded: 29/04/2014

Feedback #173 - 22/04/2014

"The ground floor area adjacent to the Service Desk - is it an eating area or not?! I won't be working there again as it seems to be a general snacking area!. If anything this is reinforced by the food & drinks policy sign which warns you of the policy as you leave the area, not as you come in (as I ..." [full details]

Last updated/responded: 24/04/2014

Feedback #152 - 14/04/2014

"Please fix the hot water taps in the small (x3) girls bathroom on 4th floor. They constantly run after being pressed and it's a waste of water! Thanks ..." [full details]

Last updated/responded: 17/04/2014

Feedback #151 - 10/04/2014

"Conspicuous notices on Level 2 read: Use SKYPE here ... or loan a laptop What is the meaning intended? Used as a verb, "loan" means "lend". Should the writer of the notice mean "borrow", the use of "loan" would be a language mistake at the most basic level and particularly embarrassing when..." [full details]

Last updated/responded: 10/04/2014

Feedback #150 - 07/04/2014

"Please is there any social tea party leading up to the Easter celebrations (17th April to 20th April) 2014? Kindly advise, as it is supposed to be customary or a "people culture" expectation of our library. Thanks. ..." [full details]

Last updated/responded: 09/04/2014

Feedback #135 - 20/03/2014

"The air and heat in the library is very poor. The heat is too much. The air is stale and heavy. Clearly the air circulation system needs greatly improving. I am a professor and use libraries in many other institutions in this country and abroad. Newcastle University Library has the worst air ..." [full details]

Last updated/responded: 02/04/2014

Feedback #139 - 25/03/2014

"Please do something to improve the Wifi in the Library, it is particularly slow and inconsistent in the group space on L2. Also, I would like to express how uncomfortable me and several of my course mates have been made to feel recently regarding our regular use of the library lockers. This servi..." [full details]

Last updated/responded: 31/03/2014

Feedback #134 - 20/03/2014

"Gender neutral toilets plx!..." [full details]

Last updated/responded: 31/03/2014

Feedback #130 - 18/03/2014

"Hi. Could the scheduled downtime for Library Search not have been put back a week? I know lots of students (myself included) have lots of deadlines coming up for the last week of term and that the timing of the downtime will have a lot of impact. If it was put back a week till the first weekend of..." [full details]

Last updated/responded: 28/03/2014

Feedback #128 - 17/03/2014

"1) There should be a microwave in the eating area. 2) Library should provide a service which return and send books from the library to the studying building (there might be a specific time so that students can wait to get or give their books)...." [full details]

Last updated/responded: 26/03/2014

Feedback #137 - 20/03/2014

"Google Earth is only installed on the level 1 computers. Geography assignments have been set which need the usage of this site so is there any possibility all computers in the library could have this free software installed?..." [full details]

Last updated/responded: 24/03/2014

Feedback #129 - 17/03/2014

"i think our print system should be updated, more technologised, because all the printer are work together, when several student print documents at same time, it difficult to find the personal work, may be have a individual print is better,which means every printer match a machine which use username..." [full details]

Last updated/responded: 19/03/2014

Feedback #115 - 10/03/2014

"Could you make the headphones available until later? Perhaps by giving the reception desk access to them? Thanks. ..." [full details]

Last updated/responded: 12/03/2014

Feedback #120 - 10/03/2014

"Why, why?! Have idle threats that you will remove items at desks that have been left unattended? Simply walking around the library today I noticed at least twenty maybe more computers logged off or logging of due to inactivity, while stuff is left on the desk. Last week I was sitting at a desk where..." [full details]

Last updated/responded: 12/03/2014

Feedback #110 - 07/03/2014

"To provide an incentive - to me does not seem justified to charge £3 for the second use of a temporary pass to the Library - I know it was not like this last year. I would like a full refund and removal of the charge for future forgetful people. Many thanks..." [full details]

Last updated/responded: 11/03/2014

Feedback #116 - 10/03/2014

"I would greatly appreciate a microwave in the cafe (or a few seeing as I think they would be very popular). It would mean I would be able to bring my dinner (evening meal), reheat it in the microwave, eat it here then carry on working. I find if I go home, I don't tend to come back so I try not t..." [full details]

Last updated/responded: 10/03/2014

Feedback #98 - 03/03/2014

"The wifi is terrible - when I come to the library I want to be able to go on the internet and not be met with "server error". Thank you! ..." [full details]

Last updated/responded: 05/03/2014

Feedback #100 - 03/03/2014

"I know it is probably not your area, but I have a suggestion regarding the bridge/tunnel in front of the library. On many occassions I have been walking to the library via the tunnel and have been almost hit by people going in the opposite direction on bikes. I would suggest a bike lane be hig..." [full details]

Last updated/responded: 03/03/2014

Feedback #99 - 03/03/2014

"Please turn up the heating we are always freezing our tits off. Thanks. ..." [full details]

Last updated/responded: 03/03/2014

Feedback #90 - 21/02/2014

"I, and some of my fellow students are finding the Library very cold and it is severely affecting our ability to study..." [full details]

Last updated/responded: 27/02/2014

Feedback #96 - 26/02/2014

"I really like the different areas of the library and tend to take my laptop up to the large quiet area on the fourth floor. Recently, however, the wireless connection up there has been absolutely awful. I can connect for half an hour at most then signal is lost and returns only once I disconnect and..." [full details]

Last updated/responded: 27/02/2014

Feedback #94 - 26/02/2014

"While there is a chronic shortage of cycle parking outside the Robinson Library, this is not a reason for positioning stands so close together. This causes difficulty in parking bicycles including scratches and other injuries. Removing bicycles is made more difficult especially when other cycles a..." [full details]

Last updated/responded: 26/02/2014

Feedback #83 - 18/02/2014

"On Level 4 - there are bins right next to desks which is rather disturbing when a lot of students are trying to study at these desks. but MOST inportantly, these bins are obstructing the fire extinguisher there which I believe is a H&S issue..." [full details]

Last updated/responded: 26/02/2014

Feedback #91 - 21/02/2014

"Starbucks, like in the union to be available in the Library, or failing this some larger cups for hot beverages..." [full details]

Last updated/responded: 26/02/2014

Feedback #87 - 20/02/2014

"I was delighted to see the new "ping-pong ball initiative" devised for the allocation of new library space. I was confused however to see that there was no option for allocation of new library space to the housing of more physical book resources. I hope this was an oversight of epic proportion..." [full details]

Last updated/responded: 25/02/2014

Feedback #93 - 24/02/2014

"Dear Sir/Madam First I should thank you to change the opening hours of the library to 24 hours. But the library is so cold after 11pm. There are some fans in the library and the cold air is coming from them after 11pm. Another thing is some people eat in the library and the noise and smell of ..." [full details]

Last updated/responded: 25/02/2014

Feedback #82 - 17/02/2014

"Microwaves would be highly appreciated by students with low income...." [full details]

Last updated/responded: 17/02/2014

Feedback #65 - 10/02/2014

"I think that the library staff are all so helpful, however it is so unfortunate that the night staff (who probably have the most boring jobs anyway ... and are normally the most friendly) cannot, even if they want to, help us out. For example today (Saturday 8th February) I wanted to borrow a locke..." [full details]

Last updated/responded: 13/02/2014

Feedback #40 - 27/01/2014

"Are the group rooms being hoovered properly? I feel thyey're not been cleaned...." [full details]

Last updated/responded: 11/02/2014

Feedback #48 - 29/01/2014

"Please Sir Kindly consider a short party for students in the university, as part of the Christmas and New Year wishes/social ... (Minces Pies, drinks et al) Thanks ..." [full details]

Last updated/responded: 11/02/2014

Feedback #47 - 29/01/2014

"This is my first year at Newcastle University, I was an undergraduate at Northumbria. I would just like to say how disappointed I am with the Library. It is exam and assignment week and the Library closes at 4.45pm. I finish seminars at 4pm and I do not work well at home, I need a study environment...." [full details]

Last updated/responded: 11/02/2014

Feedback #64 - 10/02/2014

"To whom it may concern: Please can you consider putting a printer in the group study area to the right of the service desk. Taking one of the printers from the computer cluster and placing it next to the photocopier machine would be really helpful! Thank you!..." [full details]

Last updated/responded: 11/02/2014

Feedback #59 - 30/01/2014

"There are daily routine announcements at night such as return of laptop which can disturb study. Is it possible to reduce the number, frequency of announcements? Thanks...." [full details]

Last updated/responded: 03/02/2014

Feedback #37 - 24/01/2014

"There seems to be an issue with smoking outside the library as smokers are constantly told to move. If this policy is in regard to the University's image then please consider employing someone to empty the bin nearest the eentrance over the week-ends (especially during exam period!) as this is a hug..." [full details]

Last updated/responded: 29/01/2014

Feedback #55 - 29/01/2014

"Great service. Very fast and efficient. Excellent customer services - thank you! ..." [full details]

Last updated/responded: 29/01/2014

Feedback #53 - 29/01/2014

"I research early (mainly lute) music and use the excellent collection of hardbound modern editions in the Robinson Library as well as the wonderful collection of (Harvester) microfilms on level 4 - and coupling this to the new digital scanners is an indispensable resource for my researches. Thank yo..." [full details]

Last updated/responded: 29/01/2014

Feedback #52 - 29/01/2014

"The gents toilets in the Robinson Library are disgusting. 3 are not working on level 4 and a bucket is being used to catch effluence. 2 are not working on level 3. The whole place is dirty plus The hot tap in the cafe still isn't working...." [full details]

Last updated/responded: 29/01/2014

Feedback #50 - 29/01/2014

"I use the library regularly - most at weekends and on evenings and find it a very comfortable to work. During busy periods (e.g. exam times), I have noticed that the standard of some of the facilities deteriorate during the day. The washrooms, for example, lack consumables and a general level of..." [full details]

Last updated/responded: 29/01/2014

Feedback #46 - 29/01/2014

"Hay,I am just writing to request that could Robinson provide hot drinking water inside library? Or could students use the hot water in Cafe for free? Because the drinking water in level 3 is to cold to drink in winter, and most of Asian people are still not used to drink too much coffee during a day..." [full details]

Last updated/responded: 29/01/2014

Feedback #45 - 29/01/2014

"I would love to highly recommend that htis library should not be closinig during Christmas time specially because students mostly are not Christian, and benifit from this place very much, and they do not get back their home since they are mostly international and this place works as home for them!! ..." [full details]

Last updated/responded: 29/01/2014

Feedback #44 - 29/01/2014

"The web page www.ncl.ac.uk/library/ lacks the all important link to allow users to log in. As it is it usually takes me about 5 minutes to work out where to login, starting from this pagel, as I don't use the pages very often. This is frustrating and seems unnecessary. ..." [full details]

Last updated/responded: 29/01/2014

Feedback #43 - 28/01/2014

"Many of the sockets and reading lamps on the 4th floor are broken. Hope they can be repaired soon. Thanks..." [full details]

Last updated/responded: 28/01/2014

Feedback #42 - 27/01/2014

"I would to extend my heart-felt thank you for ALL the library staff. During my studies time I MUST say the library service never let me down, and they staff always were encouraging and cheerful to say the least. Please keep such wonderful services on with every single bit of it. Thanks Please..." [full details]

Last updated/responded: 28/01/2014

Feedback #35 - 24/01/2014

"The SCONUL scheme allows postgraduates to borrow books from other Universities. As an MEng student I am classed as an undergraduate even though people doing the same modules as me as MSc students, who are classed as postgraduates, have access to this facility. I do not find this fair as we are study..." [full details]

Last updated/responded: 24/01/2014

Feedback #33 - 24/01/2014

"I find it completely ridiculous that there is no available computers in the Library or any laptops. Those computers that are 'available' according to the ncl.ac.uk cluster information are either out of order or teaching computers. My suggestion to the university would be to use the space in the L..." [full details]

Last updated/responded: 24/01/2014

Feedback #36 - 24/01/2014

"Hi I'd like to know whether you could offer a microwave in the cafe on 2nd floor. If students bring food to library, then we can heat the food in the microwave..." [full details]

Last updated/responded: 24/01/2014

Feedback #34 - 24/01/2014

"I note that the Media Room (CDs and LPs) on 4th floor is often empty and appears to be underutilised. However, the Postgraduate Study Room on 3rd floor is frequently busy or close to maximum occupancy. Is there a case for moving the Media room to a smaller location (e.g. basement) and refit the M..." [full details]

Last updated/responded: 24/01/2014

Feedback #32 - 24/01/2014

"I request on behalf of the student community that the heating in the Robinson Library be turned down, especially in the stairwell it is far too hot and it has been scientifically proven that the optimum temperature for work is slightly colder. ..." [full details]

Last updated/responded: 24/01/2014

Feedback #31 - 24/01/2014

"Bikes should not be put upon lamp posts it is a danger to all public people. Please could you make sure that they are removed...." [full details]

Last updated/responded: 24/01/2014

Feedback #29 - 22/01/2014

"In regard to comment 55 concerning cycles outside the library, it would be unreasonable to consider removing cycles from lamposts or contacting anyone with a view to do so. Why is this a danger to the public? Is this a library matter? Where can I park my bike? I understand the Unviersity con..." [full details]

Last updated/responded: 22/01/2014

Feedback #28 - 22/01/2014

"Even this will look like as a complaint (I really love the library, I think that 24/7 is a big deal), I wish this should be seen more like a suggestion. I don't know why, but almost once a week in a part of the fourth floor (two rows between TV and 600/609 bookshelves), there is no electrical plug ..." [full details]

Last updated/responded: 22/01/2014

Feedback #27 - 22/01/2014

"1. Skype computers. Can there be more skype-equipped computers in the library. There are only 6 here in the cafe and at least 2 of them with faulty headphones. 2. Water facility. There are originally 3 water fountain in the library. The one on the second floor is gone. The one on the 3rd flo..." [full details]

Last updated/responded: 22/01/2014

Feedback #26 - 22/01/2014

"I use the library almost daily - sometimes in the silent study areas and other times in the computer area of Level 2. I am sending this form as the difference in temperature between the areas is huge! I regularly find myself sitting with my scarf and even sometimes my coat on to work at the computer..." [full details]

Last updated/responded: 22/01/2014

Feedback #25 - 22/01/2014

"I would like to suggest that all the cubes in bathrooms be equipped with hooks on the wall. Also the staircase may need to be vacuumed twice a day because of the large crowds here. Cheers!..." [full details]

Last updated/responded: 22/01/2014

Feedback #24 - 22/01/2014

"Could you please fix the boiling water machine? tHe winter is coming. Thank you!..." [full details]

Last updated/responded: 22/01/2014

Feedback #23 - 22/01/2014

"Could you petition estates for many more cycle racks -it's great how many people are cycling in but nearly hopeless to find a space! ..." [full details]

Last updated/responded: 22/01/2014

Feedback #21 - 22/01/2014

"I fail to see the logic behind having no COLD water machine downstairs in the cafe area but having taps on floors 3 and 4. Before this gets binned as another student just making more noise, the whole reason I use the Robinson Library is becuase Walton/Medical School has NO water facility (after hou..." [full details]

Last updated/responded: 22/01/2014

Feedback #22 - 22/01/2014

"Whoever had the idea to sell bacon sandwiches is a complete genious and should be celebrated!!..." [full details]

Last updated/responded: 22/01/2014

Feedback #18 - 22/01/2014

"Please install smart card scanners that allow you to scan while in your wallet - like very single other scanner - What was wrong with the old ones - Everyone finds it really annoying..." [full details]

Last updated/responded: 22/01/2014

Feedback #20 - 22/01/2014

"Dear library staff I find there is a problem with the (male) toilets. Some of them are out of order. Some locks on cubicles are broken or missing completely. The three closest to the hub are constantly occupied, and sometimes the toilets are closed for cleaning during the busiest times of the ..." [full details]

Last updated/responded: 22/01/2014

Feedback #19 - 22/01/2014

"The beverage facilities are inadequate, both water dispensers are brocken and the coffee machine is brocken too, sounds like there is an imagenative manager of the overpriced library cafe to me, removing all competitors. I WANT MY FREE WATER its really important and this is making me feel sad insid..." [full details]

Last updated/responded: 22/01/2014

Feedback #17 - 16/01/2014

"There are several links to &quot;not found&quot; pages. Also, once I have searched for and opened one online book, when I try to search and open another, I find the link to the second book but when I click on view online it opens the first book. Even after I have closed down and re-opened Stud..." [full details]

Last updated/responded: 16/01/2014

Feedback #16 - 16/01/2014

"The toilets on floor 3 are a disgrace. I understand the University can't be responsible for the horrific conditions some people leave the toilets in but this is not helped when 3 of the cubicles are without locks and the disabled without a seat. The temperature of the hot water is scolding. It w..." [full details]

Last updated/responded: 16/01/2014

Feedback #14 - 16/01/2014

"I am a great fan of the Robinson. In fact, further to this - I love it here. However, one small part has been removed and I am deeply dismayed. The lack of hot water fills me with deep sadness - permanent hot water fountain used to be crucial until it was removed! Please bring it back or I wil..." [full details]

Last updated/responded: 16/01/2014

Feedback #13 - 16/01/2014

"As a postgraduate I am often carrying around a lot of books as many I cannot get online. After enquiring several times about the lockers, as I spend most of my time here, 7 days a week, I have learn't there is still a long waiting list for lockers. I think this system is a great idea but feel ther..." [full details]

Last updated/responded: 16/01/2014

Feedback #12 - 13/01/2014

"CAD systems missing in the Robinson Library. Will be very useful for engineering students as software like inventor, Ausys fluent etc. is needed in times like today where the Old Library is closed...." [full details]

Last updated/responded: 13/01/2014