Browse feedback and responses

Philip Robinson | Walton
Marjorie Robinson | Law

We receive feedback both on printed forms within the Library as well as online. This section indicates the feedback we've formally received together with our responses.

We publish comments, feedback and compliments where authorised to do so. You can browse through recent submissions or use the options to filter by type.

Only showing feedback for: Computers [remove filter]

Feedback #1133 - 22/05/2017

"-Not enough computers -Postgrad should have more computers available -Too many people using Computer for non university needs (such as watching tv shows) -Books are very outdated -Too many people claiming computers- leaving bags/coats/books and are gone for hours-wasting space for those who need..." [full details]

Last updated/responded: 25/05/2017

Feedback #1132 - 22/05/2017

"Students should not be permitted to do work on a laptop whilst sitting at a computer if they are not using the computer. Similarly, students shouldn't be allowed to use the library computers to watch Catch Up TV/ non-uni related TV. ESPECIALLY during exam season. Multiple students stopped other stud..." [full details]

Last updated/responded: 24/05/2017

Feedback #1137 - 22/05/2017

"this isn't the library staffs fault but its really frustrating me the amount of people sat in front of computers in clusters using laptops! they are taking up a computer for no reason and in exam time like now I feel that's very unfair on people who want to actually use cluster computers and cant fi..." [full details]

Last updated/responded: 24/05/2017

Feedback #1107 - 12/05/2017

"It would be nice if the laptop permissions were extended to allow the laptop brightness settings to be changed. Differences in lighting conditions and the content of different documents may mean that at times adjustment is required. ..." [full details]

Last updated/responded: 16/05/2017

Feedback #1116 - 10/05/2017

"Wi-fi reception in the silent study area is very slow during busy periods i.e exam season (to the point where you can't re-cap a lecture)..." [full details]

Last updated/responded: 16/05/2017

Feedback #1062 - 21/03/2017

"Many students (particularly those with learning or physical disabilities) work from their own laptop for access to particular software or just for convenience. would it be possible to swap some of the desktops or desk space for docking stations? It's not good for students backs/necks to work over a ..." [full details]

Last updated/responded: 03/04/2017

Feedback #1033 - 06/03/2017

"There should be , when the computers shut down, warnings in place to the tune of about 5 minutes. there was simply a hard shutdown (no time warning!) and this has affected my study considerably. Please put in place longer warning periods before shutdowns kick in!! It is most disconcerting!! Also, ..." [full details]

Last updated/responded: 14/03/2017

Feedback #1038 - 07/03/2017

"I borrow a laptop on average twice a day. Every time I borrow, an email gets sent to me. This quickly mounts up and clogs my account. This amount of emails is unnecessary as I am not going to forget that I need to return a laptop. These emails are serving to drown out important notifications regardi..." [full details]

Last updated/responded: 09/03/2017

Feedback #1017 - 20/02/2017

"Please can you start to issue headphones again. People are just taking all the headphones and the majority of them end up keeping them for ages and they're not even using them. Should introduce a time limit on them again...." [full details]

Last updated/responded: 24/02/2017

Feedback #946 - 30/11/2016

"How often are the computer keyboards and mouses cleaned? Some of the keyboards seem quite unhealthy-particularly when there are colds and flu going around. Many thanks...." [full details]

Last updated/responded: 02/12/2016

Feedback #921 - 09/11/2016

"Not sufficient computers in the quiet section of the library. The laptops frequently do not work therefore are not a sufficient replacement for computers as I am constantly waiting 30 minutes to find a laptop that will let me access the home drive...." [full details]

Last updated/responded: 11/11/2016

Feedback #911 - 04/11/2016

"More laptops please!..." [full details]

Last updated/responded: 08/11/2016

Feedback #905 - 01/11/2016

"Dear All, I am writing this email to report an issue with the Philip Robinson Library. I am a postgraduate student in Translating for European Languages and am currently writing essays for my course. I usually work in the Philip Robinson Library because of the amount of books needed to complet..." [full details]

Last updated/responded: 04/11/2016

Feedback #886 - 19/10/2016

"Also applies to Walton library. I frequently have problems downloading PDFs/word documents and using RECAP on the laptops. Not issues with computers or my own laptop. ..." [full details]

Last updated/responded: 02/11/2016

Feedback #892 - 24/10/2016

"I am an external user and recording that I have twice in the last 10 days reported "External PC's" and JSTOR not working as usual. when attempting to search a dialogue box notes that the web page is not on the list of allowed sites. All seventeen pc's do the same. Once again I am experiencing the ..." [full details]

Last updated/responded: 28/10/2016

Feedback #818 - 28/05/2016

"The internet wifi is off during very critical period of time for very long all morning!! and I hope that could be fixed!!..." [full details]

Last updated/responded: 22/08/2016

Feedback #844 - 22/06/2016

"Always slow Wi-Fi...." [full details]

Last updated/responded: 24/06/2016

Feedback #832 - 06/06/2016

" The number of computers are very low compare to the number of students. The internet speed is low in the library. The computer keyboards are very very very noisy. The library is cold and sometimes hot. Thank you for your time...." [full details]

Last updated/responded: 07/06/2016

Feedback #820 - 28/05/2016

"WIFI OFF DURING EXAM PERIOD - POTENTIALLY CATASTROPHIC FOR ALL STUDENTS!..." [full details]

Last updated/responded: 06/06/2016

Feedback #805 - 31/05/2016

"Internet not working during exams is not acceptable. The Library/internet staff have no idea what they are doing. I have 4 exams next week and I cant even access lecture slides. SORT IT OUT...." [full details]

Last updated/responded: 06/06/2016

Feedback #806 - 31/05/2016

"It is frustrating that it is down during exam period for such a long time...." [full details]

Last updated/responded: 06/06/2016

Feedback #808 - 31/05/2016

"I am very annoyed that I come into uni specifically for the use of the computers for my revision, and I was unable to do anything on them, not even log on or print. This is unacceptable during exam season as people are reliant on the computers...." [full details]

Last updated/responded: 06/06/2016

Feedback #801 - 26/05/2016

"'Short stay desks' bookable like study rooms for 15 min slots with maximum stay 2 hrs no return within a hour, during busy exam periods + MORE CAD COMPUTERS..." [full details]

Last updated/responded: 06/06/2016

Feedback #813 - 31/05/2016

"For the computer intranet to cease four days before an essay is due is a level of professional incompetency that is unacceptable. Not only has my time been wasted, but that nobody that works for Robinson library able to answer why it has happened nor when it will be fixed is bewildering...." [full details]

Last updated/responded: 03/06/2016

Feedback #819 - 28/05/2016

"Absolute Disgrace wifi off Exams Tuesday I pay too much money Get it sorted..." [full details]

Last updated/responded: 03/06/2016

Feedback #821 - 28/05/2016

"How can we be expected to revise/study with no internet?? JOKE..." [full details]

Last updated/responded: 03/06/2016

Feedback #822 - 28/05/2016

"I cam to the library this morning at half past 8 to do revision for my exams which are in 2 days and found that the internet was not working. As you can imagine this made me feel extremely annoyed and even more stressed than I already was! I think it is utterly ridiculous that I pay £9,000 a year f..." [full details]

Last updated/responded: 03/06/2016

Feedback #817 - 28/05/2016

"I think it's very disgraceful the wifi is down in libraries the middle of exam week..." [full details]

Last updated/responded: 03/06/2016

Feedback #807 - 31/05/2016

"The lack of I.T. for the bank holiday weekend is poor, especially in the middle of exam time..." [full details]

Last updated/responded: 03/06/2016

Feedback #804 - 31/05/2016

"Dear Sir/Madam The Lack of Wifi is a serious impediment on my studies and my peers. A compatible 24 service is VITAL for the up keep of the university. This is not a luxury but a necessity!..." [full details]

Last updated/responded: 03/06/2016

Feedback #811 - 31/05/2016

"wifi was off and log in wasn't working which is unacceptable during exam season especially but also generally, given the amount of money we pay in tuition fees...." [full details]

Last updated/responded: 03/06/2016

Feedback #816 - 31/05/2016

"I find it extremely ridiculous that we pay £9,000 a year for the wifi in the library to stop working. Having to make sure I am at the library for 8am to be able to get a seat and then to find that I would not have access to the internet during a stressful exam season, created further stress...." [full details]

Last updated/responded: 03/06/2016

Feedback #815 - 31/05/2016

"I think its awful that the internet services aren't working. It's peak exam season and people have a lot to stress about without worrying about this. Spending 30 minutes to get to the library to not be able to use the services is a complete waste of revision time...." [full details]

Last updated/responded: 03/06/2016

Feedback #814 - 31/05/2016

"£9,000 a year. £9,000 a year to have no internet connection during the height of my third year final exams. £9,000 a year to not even receive an apology email. £9,000 a year for me to make the hour long commute for sweet F all. I arrive at the University Library daily by 9am to ensure I get a se..." [full details]

Last updated/responded: 03/06/2016

Feedback #809 - 31/05/2016

"Exams season and the wifi is down - keeps happening and very annoying...." [full details]

Last updated/responded: 03/06/2016

Feedback #743 - 21/04/2016

"It is constantly impossible to get a long loan anatomy skull, considering the popularity there is surely an argument to invest in buying more! Also, far too often the study spaces with plasma screens are taken by students with laptops not using the computer and plasma. While students who would ac..." [full details]

Last updated/responded: 22/04/2016

Feedback #727 - 08/04/2016

"External's PC software: When a search item is not available on line a "new" window appears with "sorry". when clicking on "sorry"window or the bigger "new" window, THE WHOLE SEARCH IS LOST and all search fields are reset as well. Quite hair-raising(because of blood pressure.)..." [full details]

Last updated/responded: 11/04/2016

Feedback #655 - 23/12/2015

"Once again external pc's/tonight JSTOR is not working, this may be temporary but it is a pain (see previous comments) Since external pc's have been "fixed" they persistently show a dialog box (profile storage space full - no saving to desktop) - they frequently close down, go black; freeze and ne..." [full details]

Last updated/responded: 13/01/2016

Feedback #659 - 09/01/2016

"From summer 2015, I have drawn attention to the repeated poor service available on the External PCs - notably the regular inability to use JSTOR. I first completed a customer feedback form 19/11/15 after many verbal requests to several librarians (in both Robinson and Walton). On 24/11 your Li..." [full details]

Last updated/responded: 13/01/2016

Feedback #628 - 24/11/2015

"The current printing system is highly impractical. Although it is useful that the computer indicates which printer your work is at, unless you are very speedy it will disappear, sandwiched between enormous articles and essays. It's very difficult to find a single sheet job in amongst and very frustr..." [full details]

Last updated/responded: 02/12/2015

Feedback #622 - 19/11/2015

"Finally the last external user pc has ceased to function as they all once did. Despite repeated notifications to staff in Robinson (and from before summer vacation in Walton) I can no longer access JSTOR(via Resources/databases) or Project Muse. a "Warning Denied" dialogue box tells me that there ma..." [full details]

Last updated/responded: 24/11/2015

Feedback #610 - 08/11/2015

"Thanks for improving the library laptops. Last year they really were useless items. Now work properly..." [full details]

Last updated/responded: 17/11/2015

Feedback #605 - 01/11/2015

"Please can you fix the plugs on the desks by the computers on the ground floor as not all of them are working? It can be difficult to find a computer where one is working. Thanks :)..." [full details]

Last updated/responded: 05/11/2015

Feedback #585 - 12/10/2015

"I am using the library's computer for 4 or 5 hours a day. After a few hours, I feel headache because the monitors that are used for computers are not in good quality. So please consider some Apple computers which have retina display...." [full details]

Last updated/responded: 20/10/2015

Feedback #588 - 09/10/2015

"There is a problem with the sound on many of the computers making it impossible to use re-cap. The problem is on several computers all around the library.There are no issues with re-cap downstairs. I note the printers are still out of the computer rooms, making printing and working more difficul..." [full details]

Last updated/responded: 15/10/2015

Feedback #519 - 22/05/2015

"The laptop to rent at the library was unable to play recap. You need to have Silverlight. It wouldn't download successfully on the laptop. ..." [full details]

Last updated/responded: 05/08/2015

Feedback #401 - 29/01/2015

"The computers downstairs in the Law Library are very old and slow and we could do with new computers such as those in the Eldon Cluster...." [full details]

Last updated/responded: 05/08/2015

Feedback #372 - 04/12/2014

"I was doing work earlier in one of the computer clusters which also involved a lot of paperwork and physical writing. Every so often I would be informed that I would be logged off in seven minutes due to inactivity, fair enough. It came to the point however where I needed to find a book and so I loc..." [full details]

Last updated/responded: 05/08/2015

Feedback #523 - 02/06/2015

"Wi-Fi is slow so I cannot upload photos of my #Gains to Instagram at certain points of the day. A cashpoint would be beneficial so I can get P out to pay for my #CheekyNandos. also would be great if you put a weights room in the new library so I can make gains when I'm stressed. Should also sell #pr..." [full details]

Last updated/responded: 03/08/2015

Feedback #359 - 24/11/2014

"Wifi internet is quite weak in some areas of the Robinson Library (and the rest of uni) and can be difficult to connect to. This needs to be fixed so access is available everywhere in the building. Spoken to others who have same problem...." [full details]

Last updated/responded: 29/07/2015

Feedback #373 - 07/12/2014

"Can you please ensure people who bring their laptop don't also use a computer at the same time? I appreciate it is not your fault when other students misuse the facilities but I was looking for a free computer today and there were at least 5 people only using the table and chair but not the actual ..." [full details]

Last updated/responded: 29/07/2015

Feedback #374 - 09/12/2014

"Concerning Ground floor computers: Could you please pay some attention to the condition of the keyboards? Many don't work properly (dodgy keys, missing feet) and most are not very clean (some are very dirty). Also sound cannot be played through headphones on many of the machines, which is very ann..." [full details]

Last updated/responded: 29/07/2015

Feedback #403 - 02/02/2015

"Computer areas (the tables) and keyboards especially are always very dirty and sticky. There is always hair, leftover coffee cups, wrappers and other dirt. Cleaning the keyboards a few times a day would be nice as they are sometimes disgusting to even touch. They could be wiped with a cloth at l..." [full details]

Last updated/responded: 27/07/2015

Feedback #410 - 10/02/2015

"how do I get deleted from this system please - -now do I get free from my email address? ..." [full details]

Last updated/responded: 27/07/2015

Feedback #412 - 16/02/2015

"The Law lecture theatre there is no wifi, it may just be the side nearer the fire exit, however over there you cannot get wifi at all. Thanks ..." [full details]

Last updated/responded: 27/07/2015

Feedback #419 - 25/02/2015

"I was using the computers in the 2/F Computer cluster today and I found that two keyboards had a number of issues when compared to the neighbouring ones. The computers are ROBLIB042 and ROBLIB043. Both keyboards are dustier than the others, especially on the sides of the keys, and they are the onl..." [full details]

Last updated/responded: 27/07/2015

Feedback #424 - 02/03/2015

"Thank you for replacing the two old keyboards, but another issue is now present. The new HP keyboard in ROBLIB043 (2/F computer cluster) has two keys reversed. The "letter M" and "letter N" have their printing on the opposite key, so typos cannot be avoided. Replacing the keyboard again is not a ..." [full details]

Last updated/responded: 27/07/2015

Feedback #389 - 12/01/2015

"During exam period I understand that the library is busy, but the wifi strength is so weak that you have to get a computer if you want to access the Internet. When using my laptop, I have had to use the personal hotspot on my phone which is costing, when wifi should be free. I'm not sure what can be..." [full details]

Last updated/responded: 27/07/2015

Feedback #393 - 18/01/2015

"Hello Just to let know that the wi-fi has been very poor in the library over the last couple of two weeks. This has resulted in frequent disconnects, Recap recordings cutting out or webpages taking a couple of minutes to load (if at all). It makes revision all the more stressful. I normally sit i..." [full details]

Last updated/responded: 27/07/2015

Feedback #431 - 07/03/2015

"Trying to access the wifi in the robinson at times is really difficult. Currently the wifi is dropping connection at least every ten minutes which during dissertation hand in season is very annoying as there is not always computers available therefore you reply on a laptop and a good internet connec..." [full details]

Last updated/responded: 23/07/2015

Feedback #432 - 09/03/2015

"Mouse for computer ROBLIB053 is very poor. Often didn't respond unless I pressed down very hard on the buttons and there was a delay of up to several seconds after I pressed the buttons. ..." [full details]

Last updated/responded: 23/07/2015

Feedback #442 - 16/03/2015

"Wifi is awful on 4th floor. Laptops can't stay connected. ..." [full details]

Last updated/responded: 23/07/2015

Feedback #444 - 18/03/2015

"Please, pay attention to the broken headphones in Lounge (café) and not working computer. Also if it is possible, keyboard are highly contaminated with food traces and require cleaning. ..." [full details]

Last updated/responded: 23/07/2015

Feedback #456 - 08/04/2015

"I think that you need to provide computer login for members of other university students...." [full details]

Last updated/responded: 23/07/2015

Feedback #463 - 20/04/2015

"The availability machines are a fantastic addition - they don't always work however. For example, I just checked and it said there are 17 machines available on Level 2, but in no computer cluster there are any. I think it might register the "locked" computers as free, though they are not so maybe ..." [full details]

Last updated/responded: 23/07/2015

Feedback #470 - 28/04/2015

"I don't know if I'm the only one who experiences this, but when I'm watching an instructional video on youtube (which is usually 1 hour or more) the computer logs me out automatically with no choice to terminate the log-out protocol. Can this be changed? The problem however doesn't happen with Re..." [full details]

Last updated/responded: 22/07/2015

Feedback #479 - 04/05/2015

"The Robinson library has got worse and worse. Today, I have counted 23 EMPTY computers, which have been left for more than 30 minutes. I am sorry but the staff are not doing patrols and it is getting out of hand, completely. You need to take a tougher stance. Books left on keyboards so they do no..." [full details]

Last updated/responded: 22/07/2015

Feedback #498 - 14/05/2015

"I noticed that is a bit tough to use the touch pad of laptop to do the editing work, so I wish there able to be a loans for mouses apart from laptop. Thanks ..." [full details]

Last updated/responded: 22/07/2015

Feedback #357 - 20/11/2014

"Really like the 24 hour opening policy - would be great if the law library's hours could be extended, particularly in the evening. However, the wifi in the Robinson really is unusable at points. It has come and gone twice in the short amount of time it has taken me to write this. It really needs ..." [full details]

Last updated/responded: 21/07/2015

Feedback #354 - 14/11/2014

"I wonder would it be possible to simply get rid of internet explorer. It doesn't work very well forces you to use Bing and is just generally clunky and sometimes unusable. I know there is such a thing as Nostalgia but come on there are much better search engines out there...." [full details]

Last updated/responded: 21/07/2015

Feedback #352 - 11/11/2014

"I notice quite a few people sitting in front of University computers when they are not using them (i.e. they are logged off), and this is really irksome when no computers are available and students really need to use them. Would it be possible to increase the number of computers available, or may..." [full details]

Last updated/responded: 21/07/2015

Feedback #305 - 18/08/2014

"The library has always been my favourite place to work (and in exam period, to live!). I'm especially grateful for the small clean prayer area at the bottom of one of the staircases - it makes me feel even more welcome. One small suggestion - would it be possible to employ cleaning staff to clea..." [full details]

Last updated/responded: 21/07/2015

Feedback #306 - 21/08/2014

"The cluster PC's log off too quickly - it is not possible to take even a coffee break - this is frustrating when you're in the library all day...." [full details]

Last updated/responded: 21/07/2015

Feedback #247 - 28/05/2014

"Study Spaces / PCs Study Spaces are in high demand so put more of our £90000 fees into developing more - stop taking it out on the students - if I get to the lib at 8:30 to get a comp I am allowed / fully entitled to a 30 min lunch break. SORT IT OUT. ..." [full details]

Last updated/responded: 16/06/2014

Feedback #210 - 14/05/2014

"Hello, As someone who commutes into Newcastle each day, The Robinson Library is my only realistic location to study. The library staff are always helpful and the facilities, when not busy, are great. However, it is obvious that there are an inadequate number of study spaces and computers. This wa..." [full details]

Last updated/responded: 14/05/2014

Feedback #209 - 13/05/2014

"Is there any way you could improve the internet connection in the library? When the library is full during exam time the connection to the internet is extremely temperamental. It's either very slow or simply doesn't work at all. I understand that there is a high level of traffic when the library is ..." [full details]

Last updated/responded: 14/05/2014

Feedback #147 - 03/04/2014

"Library staff and student aides are always friendly and helpful! Just two points that have been bugging me: - The computers in the 'Grey Cluster' have become painfully slow and old - sometimes to the point of unuseable! Maybe they could be upgraded?? - Could we get a stapler/hole punch table i..." [full details]

Last updated/responded: 08/04/2014

Feedback #145 - 31/03/2014

"Can you provide mouse along with laptop loan service? Cheers...." [full details]

Last updated/responded: 31/03/2014

Feedback #139 - 25/03/2014

"Please do something to improve the Wifi in the Library, it is particularly slow and inconsistent in the group space on L2. Also, I would like to express how uncomfortable me and several of my course mates have been made to feel recently regarding our regular use of the library lockers. This servi..." [full details]

Last updated/responded: 31/03/2014

Feedback #120 - 10/03/2014

"Why, why?! Have idle threats that you will remove items at desks that have been left unattended? Simply walking around the library today I noticed at least twenty maybe more computers logged off or logging of due to inactivity, while stuff is left on the desk. Last week I was sitting at a desk where..." [full details]

Last updated/responded: 12/03/2014

Feedback #98 - 03/03/2014

"The wifi is terrible - when I come to the library I want to be able to go on the internet and not be met with "server error". Thank you! ..." [full details]

Last updated/responded: 05/03/2014

Feedback #96 - 26/02/2014

"I really like the different areas of the library and tend to take my laptop up to the large quiet area on the fourth floor. Recently, however, the wireless connection up there has been absolutely awful. I can connect for half an hour at most then signal is lost and returns only once I disconnect and..." [full details]

Last updated/responded: 27/02/2014

Feedback #71 - 12/02/2014

"Hi, I am just writing this to express my discontent and anger with the stupidity of the timetabling of the library computer clusters at a time so close to the deadline for the MBBS Stage 1 Patient Study Deadline. This is the second day in a row that teaching in the clusters has left me without a co..." [full details]

Last updated/responded: 13/02/2014

Feedback #64 - 10/02/2014

"To whom it may concern: Please can you consider putting a printer in the group study area to the right of the service desk. Taking one of the printers from the computer cluster and placing it next to the photocopier machine would be really helpful! Thank you!..." [full details]

Last updated/responded: 11/02/2014

Feedback #42 - 27/01/2014

"I would to extend my heart-felt thank you for ALL the library staff. During my studies time I MUST say the library service never let me down, and they staff always were encouraging and cheerful to say the least. Please keep such wonderful services on with every single bit of it. Thanks Please..." [full details]

Last updated/responded: 28/01/2014

Feedback #33 - 24/01/2014

"I find it completely ridiculous that there is no available computers in the Library or any laptops. Those computers that are 'available' according to the ncl.ac.uk cluster information are either out of order or teaching computers. My suggestion to the university would be to use the space in the L..." [full details]

Last updated/responded: 24/01/2014

Feedback #27 - 22/01/2014

"1. Skype computers. Can there be more skype-equipped computers in the library. There are only 6 here in the cafe and at least 2 of them with faulty headphones. 2. Water facility. There are originally 3 water fountain in the library. The one on the second floor is gone. The one on the 3rd flo..." [full details]

Last updated/responded: 22/01/2014

Feedback #12 - 13/01/2014

"CAD systems missing in the Robinson Library. Will be very useful for engineering students as software like inventor, Ausys fluent etc. is needed in times like today where the Old Library is closed...." [full details]

Last updated/responded: 13/01/2014