Browse feedback and responses

Philip Robinson | Walton
Marjorie Robinson | Law

We receive feedback both on printed forms within the Library as well as online. This section indicates the feedback we've formally received together with our responses.

We publish comments, feedback and compliments where authorised to do so. You can browse through recent submissions or use the options to filter by type.

Only showing feedback for: Buildings/Environment [remove filter]

Feedback #1200 - 28/09/2017

"Hello, please can you increase the temperature in the Robinson library? It used to be so cosy in here, but these days I'm shivering... Thanks in advance!..." [full details]

Last updated/responded: 02/10/2017

Feedback #1191 - 21/08/2017

"Old library is not a library? Why people are talking in the computer roomï¼ź..." [full details]

Last updated/responded: 29/08/2017

Feedback #1186 - 31/07/2017

"Love the Marj! But - just one complaint - it's far too cold unfortunately... Would be great if there was a way to regulate the heating! Thanks. PS I forgot - why does the coffee machine sometimes charge 1 pound, sometimes 1.50? PPS The staff is just super nice...." [full details]

Last updated/responded: 02/08/2017

Feedback #1154 - 06/06/2017

"Thank you so much for finally fixing the heating problem in the postgraduate room on level 3! No more freezing! ..." [full details]

Last updated/responded: 08/06/2017

Feedback #1128 - 19/05/2017

"Could you please turn the heating down..." [full details]

Last updated/responded: 19/05/2017

Feedback #1120 - 16/05/2017

"The library has been unbearably hot the last few days - one of the thermostats on level 3 read 25 degrees! I do not understand why the temperature of the library cannot be regulated more easily - I appreciate it is warmer outside but i do not understand why air conditioners can not be turned on or r..." [full details]

Last updated/responded: 18/05/2017

Feedback #1090 - 02/05/2017

"I don't think a seat pointed at the door to the toilets is a good idea- it's not really a spectator sport......" [full details]

Last updated/responded: 02/05/2017

Feedback #1069 - 30/03/2017

"I believe the library needs a multi faith room.This facility is missing in the library even if available in other places on campus.I believe people from different faith groups may need a place they feel comfortable to practice their daily prayers that are due in times they are in the library. I'm..." [full details]

Last updated/responded: 05/04/2017

Feedback #1065 - 24/03/2017

"Recap does not work very well here- it constantly pauses.Have tried on the Panoplo app, Safari and google chrome as advised by IT support, but it is the same on all. This does not happen at home so it could possibly be an issue with the Library Wifi. Thank you. p.s 4th floor silent area is very..." [full details]

Last updated/responded: 29/03/2017

Feedback #1067 - 27/03/2017

"6th form should be allowed entry to the library when the service desk is closed, either with a smartcard. or by the staff at the reception desk. The service desk has no input on entry/exit.of the 6th form. The paper passes allow anyone with the pass to enter as they are not photo ID. No access ou..." [full details]

Last updated/responded: 29/03/2017

Feedback #1052 - 13/03/2017

"The Walton Library needs a kettle or a machine which produces hot water (similar to the Robinson library), so students can make tea/coffee etc without having to walk downstairs to the cafe or dental common room.This is particularly an issue on weekends where the cafe and common room are closed, and ..." [full details]

Last updated/responded: 15/03/2017

Feedback #1022 - 27/02/2017

"Is there anywhere on campus where we can get free hot water? The Robinson library was charging 50p to use the hot water machine which seems a bit excessive when cold water is free...." [full details]

Last updated/responded: 03/03/2017

Feedback #1024 - 27/02/2017

"I think it would be really useful if on each floor there was a box that was clearly labelled as a place for books to be put once they are finished with. Students don't always seem to know where to return books, especially when they haven't been checked out,only read within the library. This causes ..." [full details]

Last updated/responded: 01/03/2017

Feedback #1018 - 21/02/2017

"I don't like how I have to use my card to leave the building - You don't have to do this in the Robinson so why is it necessary here?..." [full details]

Last updated/responded: 21/02/2017

Feedback #1013 - 14/02/2017

"4th bloody cold, everyone wearing jackets. Library is not providing a comfortable working environment...." [full details]

Last updated/responded: 17/02/2017

Feedback #1009 - 08/02/2017

"Very cold on 2nd-floor non-computer area...." [full details]

Last updated/responded: 09/02/2017

Feedback #1002 - 26/01/2017

"The desks in the L2 computer cluster are absolutely filthy! In particular, the desk I'm sat at today is covered with enough hair to enable to the construction of a bob cut wig. Surely it wouldn't take much for a cleaner to run a Henry (or Hetty) over them? Pay me and I'll even do it for ..." [full details]

Last updated/responded: 26/01/2017

Feedback #997 - 19/01/2017

"Hope library adding some standing desk for student studying on their feet. As a mature student, I have a severe lower back pain. Not sure if there are many people like me, but standing is also a good exercise. Right? Thanks!..." [full details]

Last updated/responded: 25/01/2017

Feedback #990 - 16/01/2017

"In line with the requests I've made the previous two years, I implore the staff of the great and illustrious Philip Robinson Library to enforce a standard temperature of 0.c. "There is no such thing as bad weather(or in this case, heating), only bad clothing"..." [full details]

Last updated/responded: 17/01/2017

Feedback #993 - 16/01/2017

"Would it be possible to install more bike stands, if arriving later in day it is hard to find a space. Also, any chance the back entrance can be used by students? why do we have to scan out? You don't have to at the Robinson Library. I also think you should try to discourage, non-disabled s..." [full details]

Last updated/responded: 17/01/2017

Feedback #971 - 03/01/2017

"The catering facilities are beyond a joke at the moment. Virtually every vending machine is constantly 'out of order' and now you cant even get hot water because its... 'out of order'. what the hell is going on. p.s even the lifts 'out of order'..." [full details]

Last updated/responded: 04/01/2017

Feedback #972 - 03/01/2017

"I am a student in university of Sunderland, living in Newcastle and I would really like to study in Newcastle libraries as it is much easier for me to come study here than in Sunderland. This new policy is unfair because as we are all students with one goal which is to learn, and as a university man..." [full details]

Last updated/responded: 04/01/2017

Feedback #973 - 03/01/2017

"Dear Newcastle university staff, I am a graduate from Newcastle 2011 and am now a postgraduate research student at Sheffield university. I have lived in Newcastle all my life and use the Robinson Library every holidays and have counted on it to be able to continue my research when I have to be at ho..." [full details]

Last updated/responded: 04/01/2017

Feedback #969 - 03/01/2017

"Not trying to be picky, but I'm not impressed with no alternative facilities provided for faulty/unfixed hot water machine. I cannot be expected to work for hours and have no means to make myself refreshments - in an office environment this is against the law. I understand that café staff are..." [full details]

Last updated/responded: 04/01/2017

Feedback #950 - 03/12/2016

"It would be great if the smoking shelter had a seat like the other smoking shelters on campus! Sitting on the floor outside is so uncomfortable...." [full details]

Last updated/responded: 14/12/2016

Feedback #951 - 05/12/2016

"The hand towel rolls used in the Library really smell(so bad that your hands smell after drying them). I love the use of towels instead of automatic dryers, but it's a bit gross. They might not be dried or cleaned properly, leading to smell. Also, I think students complaining about a cup charge ..." [full details]

Last updated/responded: 12/12/2016

Feedback #945 - 29/11/2016

"It would be really great to have some desk wipes as a lot of the computers I go to sit down at are disgusting. Students clearly eat things at the computers and don't clean up after themselves. ..." [full details]

Last updated/responded: 05/12/2016

Feedback #942 - 28/11/2016

"So, dearest library staff, library veteran Schmill Peardon here. Love the facilities a solid 2/10, would library again. just one minor thing, the library needs a shower- a delicious warm shower. I am aware that most space is utilized for studying, however I'm sure just one shower could be built; m..." [full details]

Last updated/responded: 05/12/2016

Feedback #941 - 28/11/2016

"To the hard working folk at the library. If you installed a shower in the library I think it would stimulate learning.How you ask? Well, if you feel refreshed and clean you can focus on your work. Also. our shower is broken and many uni students struggle with broken showers due to terrible lan..." [full details]

Last updated/responded: 05/12/2016

Feedback #948 - 02/12/2016

"The hand dryer in the entry floor toilets are awful. Please change them back to blow dry...." [full details]

Last updated/responded: 02/12/2016

Feedback #940 - 26/11/2016

"I feel like there should be microwaves at the main library for students to heat up food. As students try to save money taking up meals that we can heat from food at home would be very helpful It would help students to eat in a more healthy way I feel and would help them save money ..." [full details]

Last updated/responded: 28/11/2016

Feedback #930 - 15/11/2016

"water is essential both to basic human function and effective study. It is a basic human right. The fact that I should have to pay 20p for a cup to drink water from in the Robinson is obscene. Especially on top of the fact that I have paid £9000 in fees to be here. I appreciate that this may be to ..." [full details]

Last updated/responded: 22/11/2016

Feedback #909 - 07/11/2016

"It would be great to have a photo-copy machine in the Marjorie Robinson Library!..." [full details]

Last updated/responded: 22/11/2016

Feedback #932 - 15/11/2016

"The door to the men's toilet (opposite the STC area) is very squeaky - please could it be fixed/ have some WD40 applied to it?..." [full details]

Last updated/responded: 16/11/2016

Feedback #928 - 14/11/2016

"Overall I want to commend you all for an all-round great job. However, I have a suggestion/complaint about floor 4 research area. Chairs have failed to be repaired for the last two years, with some missing arms or listing to one side.. Likewise lighting which is is crucial in such a dark space, is o..." [full details]

Last updated/responded: 14/11/2016

Feedback #920 - 11/11/2016

"The accessible study room is still really quite cold at times ... :-(..." [full details]

Last updated/responded: 11/11/2016

Feedback #919 - 10/11/2016

"It's way too cold on the fourth floor. Please turn the heating on. Thanks..." [full details]

Last updated/responded: 11/11/2016

Feedback #918 - 10/11/2016

"It's too cold on the 4th floor, please turn the heating on..." [full details]

Last updated/responded: 11/11/2016

Feedback #917 - 10/11/2016

"It's very cold in the study areas-very hard to concentrate! Please turn on the heating!..." [full details]

Last updated/responded: 11/11/2016

Feedback #907 - 05/11/2016

"This library is so cold. I know I'm not the only one as when I look around everyone is wearing coats! Please fix/put the heating on. It's such a nice area to work in otherwise...." [full details]

Last updated/responded: 07/11/2016

Feedback #899 - 28/10/2016

"WAY too hot on the 3rd floor, and has been all of this week...." [full details]

Last updated/responded: 02/11/2016

Feedback #890 - 23/10/2016

"I probably spend most of my studying here and at least 4 times a week I prepare myself for a few hours of studying; bringing lunch/dinner with me. It would be really great if there was a microwave to heat up my food. Sometimes have to rely on instant noodles/pasta in a cup because we only have acces..." [full details]

Last updated/responded: 25/10/2016

Feedback #882 - 17/10/2016

"Level 3 & 4 are a bit too cold in the morning, the afternoon are usually good.(especially Level 4, my friends are complaining as well...) Otherwise- I love Robinson Library as always!..." [full details]

Last updated/responded: 18/10/2016

Feedback #874 - 30/09/2016

"Facilities are top rate and suited for any type of study!..." [full details]

Last updated/responded: 03/10/2016

Feedback #872 - 26/09/2016

"The Marj is an interesting development but entry is disappointing: There is no general access from the rear i.e. cycle stands. There are too few entry/exit gates for busy times. The glass porch area is like a furnace in the sun. The path to the entrance is only from the Sandyford direction. T..." [full details]

Last updated/responded: 03/10/2016

Feedback #831 - 05/06/2016

"Hello, Could something be done about the very loud noise coming from the heating/cooling system on the third floor Research Space. Every morning from 7-9:30 and every evening at around 5 it comes on. Its so loud sometimes that everyone gets up and loves out into other areas. Thanks ..." [full details]

Last updated/responded: 22/08/2016

Feedback #769 - 07/05/2016

"It's far far too warm all the time. Can you not just lower the temperature slightly? Does ventilation or AC even exist? When was this building built? Can you build another library please with a 21st Century ventilation system, it appears to have been done in the marjorie, how difficult is it to repl..." [full details]

Last updated/responded: 22/08/2016

Feedback #717 - 09/03/2016

"The library is too cold, could the heating be turned up..." [full details]

Last updated/responded: 22/08/2016

Feedback #710 - 04/03/2016

"The ladies toilets consistently are in a sorry state!! I understand the staff work hard to maintain them. Would it be possible to install air fresheners in each toilet? It's not nice to admit it, but the loos almost always smell horrible! The scent is by far the worst problem! many thanks.(Not neces..." [full details]

Last updated/responded: 22/08/2016

Feedback #847 - 26/06/2016

"The Robinson library is the best one I`ve ever been. Everything is wonderful. Thank you very much! However, in my point of view there is one exception. It would be better to put a microwave (may be 2) in the library. There are several reasons for that. 1) There might be some students who spend al..." [full details]

Last updated/responded: 14/07/2016

Feedback #837 - 07/06/2016

"Free chargers like those in the Marj would be a great idea!..." [full details]

Last updated/responded: 07/06/2016

Feedback #834 - 06/06/2016

"4th floor is too cold to revise (03/06/16)..." [full details]

Last updated/responded: 07/06/2016

Feedback #805 - 31/05/2016

"Internet not working during exams is not acceptable. The Library/internet staff have no idea what they are doing. I have 4 exams next week and I cant even access lecture slides. SORT IT OUT...." [full details]

Last updated/responded: 06/06/2016

Feedback #806 - 31/05/2016

"It is frustrating that it is down during exam period for such a long time...." [full details]

Last updated/responded: 06/06/2016

Feedback #833 - 06/06/2016

"Is it possible to wipe down the desks more often? I appreciate that food is not meant to be eaten there and it is the fault of careless students,but it is very common to sit down at a desk and find it in a disgusting state. Thanks..." [full details]

Last updated/responded: 06/06/2016

Feedback #801 - 26/05/2016

"'Short stay desks' bookable like study rooms for 15 min slots with maximum stay 2 hrs no return within a hour, during busy exam periods + MORE CAD COMPUTERS..." [full details]

Last updated/responded: 06/06/2016

Feedback #802 - 27/05/2016

"Dear Staff, my concern is about the road behind this library. As one of cyclists when we start riding from the behind of the library towards Link road, usually a dangerous situation arises at the junction. Although cyclists can see right to some limit, we cannot see any people coming from left (Jesm..." [full details]

Last updated/responded: 06/06/2016

Feedback #822 - 28/05/2016

"I cam to the library this morning at half past 8 to do revision for my exams which are in 2 days and found that the internet was not working. As you can imagine this made me feel extremely annoyed and even more stressed than I already was! I think it is utterly ridiculous that I pay £9,000 a year f..." [full details]

Last updated/responded: 03/06/2016

Feedback #810 - 28/05/2016

"No one in until Tuesday...." [full details]

Last updated/responded: 03/06/2016

Feedback #807 - 31/05/2016

"The lack of I.T. for the bank holiday weekend is poor, especially in the middle of exam time..." [full details]

Last updated/responded: 03/06/2016

Feedback #804 - 31/05/2016

"Dear Sir/Madam The Lack of Wifi is a serious impediment on my studies and my peers. A compatible 24 service is VITAL for the up keep of the university. This is not a luxury but a necessity!..." [full details]

Last updated/responded: 03/06/2016

Feedback #814 - 31/05/2016

"£9,000 a year. £9,000 a year to have no internet connection during the height of my third year final exams. £9,000 a year to not even receive an apology email. £9,000 a year for me to make the hour long commute for sweet F all. I arrive at the University Library daily by 9am to ensure I get a se..." [full details]

Last updated/responded: 03/06/2016

Feedback #783 - 16/05/2016

"Nice Library, especially the living rooms! Improvement: -Extend cafe opening hours during exam period- need for coffee! - Turn down the air con- it's freezing!Is at least after 6pm..." [full details]

Last updated/responded: 26/05/2016

Feedback #782 - 15/05/2016

"Hi I love your library for the most part. I've made it my home for the last few weeks. But TWICE in the last week I've been robbed by the vending machine. On both occasions I've bought a Twix and the machine has not given change from £1 with the display helpfully saying "exact change only" AF..." [full details]

Last updated/responded: 26/05/2016

Feedback #796 - 23/05/2016

"Robinson, oh Robinson, we love you, Robinson, oh Robinson, yes, we do, We run up and down your stairwells, through your corridors we barge, Just one question, Robinson: Why not be more like the Marj? ..." [full details]

Last updated/responded: 26/05/2016

Feedback #791 - 18/05/2016

"I think it's unfair how the majority at the small library space is taken up by castle leazes and Richardson Road students who don't even study medical degrees, just because they can't be bothered making the 'longer' journey to the Robinson library that can actually facilitate the larger number of st..." [full details]

Last updated/responded: 20/05/2016

Feedback #789 - 18/05/2016

"During exam period tables and group rooms are taken up by students who are not medical sciences,this means a lot of time is spent looking for a table/spare computer. Many students using the library are from Ricky road/castle leazes and can't be bothered to walk to the Robinson library, so are using ..." [full details]

Last updated/responded: 20/05/2016

Feedback #785 - 18/05/2016

"I was really disappointed to find that the Your Space group study area on level 1 in the Robinson library has been changed to a silent study area without any warning, which is extremely bad timing for the summer exam and revision period. Myself and a large number of other students regularly use that..." [full details]

Last updated/responded: 19/05/2016

Feedback #753 - 28/04/2016

"Could you please find someone to fix some broken lights in the Research Space on Level 3. Thank you...." [full details]

Last updated/responded: 18/05/2016

Feedback #779 - 10/05/2016

"In the female toilets on level 2, the towels for hand drying break on a daily basis. Often, the towel is left soaking wet through or draping on the floor- very unhygienic! My suggestion would be to get these changed to electric hand dryers , like on level 3, as these are less likely to require mai..." [full details]

Last updated/responded: 12/05/2016

Feedback #776 - 09/05/2016

"Hi there, Can I please suggest either lowering the central-heating (if it's turned on), or increasing the air conditioning in the Marjorie Rooms? Floor 2 (silent study) is sweltering hot, to the point that even wearing a t-shirt feels uncomfortable at times. By 5pm the entire level is filled w..." [full details]

Last updated/responded: 12/05/2016

Feedback #766 - 05/05/2016

"I am writing this note to express both my congratulations and concerns to the library staff. Firstly: the temperature! during this time of unexpected heat i am sat on the 3rd floor of the library in the corner. it is very hot! on hotter days please could you turn the air conditioning up?? I don't..." [full details]

Last updated/responded: 12/05/2016

Feedback #778 - 10/05/2016

"On the 5th May you responded to complaints of the library being too hot saying the heating would be turned down. The problem has got progressively worse since, the temperature is at an uncomfortable level...." [full details]

Last updated/responded: 10/05/2016

Feedback #773 - 05/05/2016

"Please provide disposable foam ear plugs at the desk- as available at the law library. please fix the roof leak, I have studied here 6 years and it's never been fixed, always been buckets and plastic sheets!..." [full details]

Last updated/responded: 09/05/2016

Feedback #772 - 05/05/2016

"Please provide disposable foam ear plugs at the desk- as available at the law library. please fix the roof leak, I have studied here 6 years and it's never been fixed, always been buckets and plastic sheets!..." [full details]

Last updated/responded: 09/05/2016

Feedback #765 - 05/05/2016

"IT'S BOILING ..." [full details]

Last updated/responded: 06/05/2016

Feedback #764 - 05/05/2016

"IT'S TOO HOT. Please turn off the heater, Summer is coming!..." [full details]

Last updated/responded: 06/05/2016

Feedback #756 - 02/05/2016

"Some feedback for the Marj: How come the lighting on the second floor is really dingy compared to the first floor? It would be nice if it was all nice and bright. A lot of the study rooms have provisions for plugging laptops in via the HDMI ports in the middle of the tables, yet they don't se..." [full details]

Last updated/responded: 06/05/2016

Feedback #763 - 04/05/2016

"FAR to hot in this library!!!! Please turn the heating down / off. This heat does not create a productive working environment. Could also help to save money. Thanks ..." [full details]

Last updated/responded: 05/05/2016

Feedback #748 - 25/04/2016

"1. The general resources in the library are excellent. 2. The staff are friendly, particular praise goes to the cafe staff who are super kind and make my day! Thanks to all who work in the library! 1. The general appearance of the library could be updated- in particular the weird 'artwork' on the ..." [full details]

Last updated/responded: 04/05/2016

Feedback #749 - 25/04/2016

"I visited the Marjorie Robinson Library rooms on Friday for the first time - wow hugely impressed. What a great job. Well done...." [full details]

Last updated/responded: 03/05/2016

Feedback #744 - 21/04/2016

"Love it in here but it seems that every night at about 6.30 the air con absolutely blasts!..." [full details]

Last updated/responded: 03/05/2016

Feedback #745 - 22/04/2016

"The library is always very warm. I know in part to body heat, but air conditioning or fans would help. p.s. water from the 3rd floor fountain comes out white. ..." [full details]

Last updated/responded: 03/05/2016

Feedback #733 - 13/04/2016

"Hi there! I am very pleased with the new library! One thing I have noticed since day 1 is that all of the staff at the reception, the café, and around the building are so friendly. :) Thank you! It would be really great if we could have more vegan food options at the café in the libraries. Ther..." [full details]

Last updated/responded: 15/04/2016

Feedback #732 - 13/04/2016

"Please give us a microwave..." [full details]

Last updated/responded: 13/04/2016

Feedback #730 - 11/04/2016

"Love the new Library, but it would be amazing if the cafe was open during the day, or even if there were some paper cups available to get a drink !..." [full details]

Last updated/responded: 13/04/2016

Feedback #723 - 01/04/2016

"Although I like the premise of the new bathroom signs which remind people to "save water", since the taps they are placed next to a push-taps, telling people that "A dripping tap can waste as much as one litre of water per hour" seems pretty redundant as users have literally no control over whether ..." [full details]

Last updated/responded: 06/04/2016

Feedback #724 - 03/04/2016

"First floor feels very cold, can often feel a draft especially in collab study and single study...." [full details]

Last updated/responded: 05/04/2016

Feedback #720 - 13/03/2016

"The facilities are great and it was a great idea to locate it so close to the Robinson as an overflow. You can really feel the difference when it's no longer necessary to wake up at the crack of dawn to secure a study space! The only thing is the lifts are really noisy and quite distracting when ..." [full details]

Last updated/responded: 17/03/2016

Feedback #694 - 12/02/2016

"With regard to the prayer mat which they were under staircase B, it is not valid point (excuse) because of safety rules they have been taken out. If we just look to the staircase A it is almost blocked by a lot of stuff.Most(if not all) universities in the UK provide a prayer room for the students i..." [full details]

Last updated/responded: 17/03/2016

Feedback #719 - 11/03/2016

"The Marjorie Robinson Library Rooms are fantastic (including the very helpful and cheerful staff) except for three things: 1) the tea is awful, but I suppose that's because there are not enough people using the machine so the water gets stale 2) the accessible study room tends to get rather cold ..." [full details]

Last updated/responded: 14/03/2016

Feedback #711 - 06/03/2016

"Hi. I have been using this library since its opening date. But inside it is very cold, both on the ground and second floor (I do not use the first floor). Some sockets in study area do not work and do not even have a cable under tables to fix it. It seems like the university has forgotten that the n..." [full details]

Last updated/responded: 08/03/2016

Feedback #707 - 29/02/2016

"The Marj is a lovely space to work-much nicer than the Robinson! It would be good if there were some anti-bacterial cleaning wipes somewhere that students could use if their desk could do with a quick wipe down. Also, maybe some sticky notes available on each floor to indicate when plugs/desk lamps/..." [full details]

Last updated/responded: 08/03/2016

Feedback #704 - 24/02/2016

"The weather is a little bit cold. If we can eat hot food, it will be perfect for us. Although we can buy sandwiches there, sometimes we would like to take some other things there. So I think if you offer microwaves in the 2 level of Robinson Library, that is much better...." [full details]

Last updated/responded: 25/02/2016

Feedback #703 - 24/02/2016

"I love the new library rooms, usually always a seat or 2 without spending ages walking around looking for one! Two downsides - it is only open til midnight. - the café should be open later than 3.30, or at least provide a vending machine for snacks and hot and cold drinks...." [full details]

Last updated/responded: 25/02/2016

Feedback #695 - 15/02/2016

"Bin lids on level 2 of cluster room need cleaned...." [full details]

Last updated/responded: 18/02/2016

Feedback #696 - 16/02/2016

"I'd hate to bring this up again but it is way too cold on level 4, I've already brought a blanket with me to keep my knees warm and kept my coat on all the time, but my hands are freezing despite all these. I would really appreciate it if the temperature could be at 20+ which I assume is a reasonabl..." [full details]

Last updated/responded: 17/02/2016

Feedback #693 - 11/02/2016

"The ladies toilets on level 2 are not particularly nice to use. Everyday different toilets are 'out of order' meaning out of the 6 there are, often only 3 or 4 actually are usable, meaning often having to wait with 2 or 3 people in a queue. As well as this I don't think they get cleaned enough, ..." [full details]

Last updated/responded: 17/02/2016

Feedback #688 - 29/01/2016

"Can you please make sure the accessible study rooms get cleaned once every so often. They used to be really clean but often they're pretty gross now...." [full details]

Last updated/responded: 12/02/2016

Feedback #692 - 08/02/2016

"Level 4: Water fountain tap wonky Gents toilets Staircase C- fix locks Library Search screens need recalibrating Much Love..." [full details]

Last updated/responded: 12/02/2016

Feedback #690 - 05/02/2016

" A wonderful place to spend some comfortable time while studying. Very modern,comfortable and student orientated..." [full details]

Last updated/responded: 05/02/2016

Feedback #687 - 29/01/2016

"All great but please turn on A/C....too warm in upper levels..." [full details]

Last updated/responded: 02/02/2016

Feedback #689 - 01/02/2016

"Can you please get some of them cool charging stations for Mrs Robbo that Mrs Marjorie has. Lady Robbo feels inadequate...." [full details]

Last updated/responded: 02/02/2016

Feedback #686 - 28/01/2016

"Excellent facility, it is great to see the student voice being heard. Ingenious pods, open spaces and quiet study space. Thank you! However, a late evening coffee machine, and or vending machine would be brilliant! ..." [full details]

Last updated/responded: 01/02/2016

Feedback #685 - 27/01/2016

"Hi. On the 4th floor I have tried to use two sockets, but they did not work. The numbers are IK46936 and IK46935. Thanks..." [full details]

Last updated/responded: 29/01/2016

Feedback #666 - 13/01/2016

"It's really too cold!!! NOT ENOUGH SEATS! OR TABLES..£9K!?..." [full details]

Last updated/responded: 27/01/2016

Feedback #667 - 13/01/2016

"IT IS FAR TOO COLD!..." [full details]

Last updated/responded: 27/01/2016

Feedback #676 - 19/01/2016

"The lounge could do with a microwave oven so as to bring food from home and heat it in the lounge itself so as to save students time from going out to grab a bite and saving money as well. ..." [full details]

Last updated/responded: 26/01/2016

Feedback #681 - 22/01/2016

"Would it be possible for External Library Members to use Marjorie Robinson Library, as they can use the other Robinson Library? Many Thanks..." [full details]

Last updated/responded: 25/01/2016

Feedback #672 - 19/01/2016

"Very good study spaces and offer of computers. However the study rooms are incredibly hot which makes it difficult to concentrate while working...." [full details]

Last updated/responded: 22/01/2016

Feedback #662 - 12/01/2016

"Too many broken plug sockets!!..." [full details]

Last updated/responded: 13/01/2016

Feedback #661 - 11/01/2016

"Hi, as always I would like to give some feedback . This time regarding Marjorie Robinson. First of all, you might want to add its name to the list above this section where I had to choose "Your library". Next I loved the computer cluster on the second floor where 2 students sitting next to each othe..." [full details]

Last updated/responded: 13/01/2016

Feedback #650 - 17/12/2015

"UNBEARABLY HOT.....IT'S ACTUALLY CRUEL!!!..." [full details]

Last updated/responded: 04/01/2016

Feedback #649 - 17/12/2015

"TURN DOWN HEATING..." [full details]

Last updated/responded: 04/01/2016

Feedback #648 - 17/12/2015

"TOO WARM..." [full details]

Last updated/responded: 04/01/2016

Feedback #647 - 17/12/2015

"I'M MELTING..." [full details]

Last updated/responded: 04/01/2016

Feedback #651 - 17/12/2015

"TOO HOT!!!! Feels like I am suffocating. Can't concentrate...." [full details]

Last updated/responded: 23/12/2015

Feedback #642 - 07/12/2015

"RECLAIM ROBINSON FOR PHYSICAL RESOURCES! There is no section in government publications given over to the devolved adminsistrations of our United Kingdom. Thus to find out about policy on devolved matters such as health or education in Scotland, one has to search annual reports shelved alphabetic..." [full details]

Last updated/responded: 18/12/2015

Feedback #645 - 14/12/2015

"Would be great to have a hot water tap-as there is in the Robinson library and at w/e's the dentist common room with one in is unaccessable. toilets are often v dirty- often no hand towels/soap/locks on doors. Heating is either very hot or very cold-no middle ground. ..." [full details]

Last updated/responded: 15/12/2015

Feedback #639 - 07/12/2015

"I was just wondering why there is now a charge of 20p for a cup in the Library, when most people are paying £9000 a year to be at this University? Even the staff are deeming this as 'ridiculous' I really don't think this is fair and I think, along with everyone else, that this should be rethough..." [full details]

Last updated/responded: 08/12/2015

Feedback #630 - 25/11/2015

"1. Can you provide a microwave? We want to bring our lunch here. 2. Can you provide hot water in cold winter? Strongly Suggested !!!..." [full details]

Last updated/responded: 03/12/2015

Feedback #626 - 23/11/2015

"In recent days, temperature in Library is a little bit cold, and I feel really cold, especially in postgraduate study room. I want to be more warm. Best Regard..." [full details]

Last updated/responded: 26/11/2015

Feedback #625 - 23/11/2015

"The air conditioning is too low on the top floor. It is cold and blustery outside and the last thing I would like is to sit in a freezing library. It is now winter, perhaps it is a good idea to warm the place a little...." [full details]

Last updated/responded: 26/11/2015

Feedback #627 - 23/11/2015

"Heating up please!..." [full details]

Last updated/responded: 26/11/2015

Feedback #624 - 22/11/2015

"Hi, Sorry to bother you but it is so cold in the Robinson library, is there any way to make it warmer? It's hard to concentrate on my work because I'm freezing. Thanks!..." [full details]

Last updated/responded: 26/11/2015

Feedback #620 - 18/11/2015

"Aah! I'm melting! My beautiful face, it's melting! Are you sure the heat has been turned down? Going from outside to inside feels like going from a freezer to an oven. On the plus side, I'm sure it'll dry my umbrella quick. If it's going to be at this temperature, can we at least be allowed to..." [full details]

Last updated/responded: 19/11/2015

Feedback #612 - 09/11/2015

"Too warm. More comfortable outside in the cold than inside the building...." [full details]

Last updated/responded: 19/11/2015

Feedback #613 - 11/11/2015

"As has already been mentioned it is far too hot in here! Please turn the heating down!..." [full details]

Last updated/responded: 16/11/2015

Feedback #615 - 12/11/2015

"I think this is a brilliant library with a great book collection and provision of computers. My only problem is that I've found it way too hot inside the building over the past couple of weeks. This makes it hard to focus on work..." [full details]

Last updated/responded: 16/11/2015

Feedback #604 - 28/10/2015

"I feel as though the quality of the carpets is absolutely spot on.It makes me gleam with pride to be a Newcastle student. Oh what a time to be alive..." [full details]

Last updated/responded: 05/11/2015

Feedback #605 - 01/11/2015

"Please can you fix the plugs on the desks by the computers on the ground floor as not all of them are working? It can be difficult to find a computer where one is working. Thanks :)..." [full details]

Last updated/responded: 05/11/2015

Feedback #606 - 02/11/2015

"This Library is usually grossly overheated. It is no wonder that students fall asleep; the poor air quality is not conducive to work. This has been a subject of comment for a long time, but the situation never seems to improve. Why is this?..." [full details]

Last updated/responded: 05/11/2015

Feedback #595 - 21/10/2015

"Here are two things which you need to pay attention to: 1. I've seen many people who don't clean up the desk area especially after they roll their cigarettes to smoke outside the library, leaving plastic wraps and tobacco behind. Compared to normal rubbish, this should be harder to clean, therefore..." [full details]

Last updated/responded: 28/10/2015

Feedback #597 - 24/10/2015

"The post-graduate study space on the third floor is always incredibly warm. Would it be possible to install some fans in the corners, or an air con system? Thanks. ..." [full details]

Last updated/responded: 27/10/2015

Feedback #583 - 06/10/2015

"To whom it may concern, The library is so hot, especially in 3rd and 4th floor, which makes me more sleepy and distract from reading and studying. Can I recommend to adjust the heating in a moderate temperature around 18-20degrees. Thank you very much, because it is not so cold outside as the wi..." [full details]

Last updated/responded: 08/10/2015

Feedback #581 - 06/10/2015

"The Ladies Loo next to the Eat@Newcastle; level two ..it always has puddles on the floor around the toilets in each cubicle, wet tissue, wet sanitary products,the puddles smell like urine, brown lumps (wet leaves or poo-I'll let you find out). It's really disgusting. It's been like that for over ..." [full details]

Last updated/responded: 08/10/2015

Feedback #580 - 01/10/2015

"Buy in some reading stands as there are none available...." [full details]

Last updated/responded: 05/10/2015

Feedback #572 - 15/09/2015

"Turning off lights in library floor, at 21:40 is dangerous and annoying. Students were wandering around in the dark using mobile phones to see way out/exit. Why can't staff wait until after 21:45 or later before turning lights off. ..." [full details]

Last updated/responded: 15/09/2015

Feedback #563 - 03/08/2015

"1.) Room 412 - Level 4 has the architecture dissertations 'n thesis samples. However this room is always booked for teaching/study. Is there any chance of moving the architecture resources to another location so that they are more accessible as it gets quite awkward interrupting people using the ..." [full details]

Last updated/responded: 06/08/2015

Feedback #435 - 09/03/2015

"The library is great, however, would it be possible to have less night announcements regarding laptops that need to be returned to the front desk? Many students agree that a simple reminder of the time and the fact that the desk is closing is enough as there is no need for students to be reminded on..." [full details]

Last updated/responded: 05/08/2015

Feedback #422 - 27/02/2015

"Using group rooms (431 + 432) at 10.30am on Friday morning - they were both really dirty with wrappers everywhere, crumbs on the floor, drink rings on the tables which were also sticky, dirty smears on the walls. Not the most pleasant atmosphere to work in..." [full details]

Last updated/responded: 05/08/2015

Feedback #378 - 08/12/2014

"The Christmas tree is a delight: creative, fun and very festive. Well done! Put pep in my step on a slow Thursday. Best wishes. ..." [full details]

Last updated/responded: 05/08/2015

Feedback #367 - 28/11/2014

"Dirty Bin lids - both sets at windows and at printers..." [full details]

Last updated/responded: 05/08/2015

Feedback #355 - 17/11/2014

"Great library, loving the 24 hour opening policy. However there are some issues associated with it. It seems that the 1st floor PC tables and keyboards have not been cleaned in ages. I have to go to the bathroom every hour just wash my hands as they become sticky. I understand that it might be hard ..." [full details]

Last updated/responded: 05/08/2015

Feedback #324 - 10/10/2014

"As someone with an auto immune condition I'm always aware of good hygiene practice. And given we are coming into the flu season providing a hand sanitizer (like they do in hospitals) would be great. Just think how many people touch the screens! Thank you...." [full details]

Last updated/responded: 03/08/2015

Feedback #312 - 26/09/2014

"Can you PLEASE dim the lights in the Level 2 Computer Cluster. It is too strong and really hurts our eyes when studying more then 30 mins. My friends have the same problem as well. The brightness in the OLD Library is okay and an acceptable level. the strong lighting especially in the corners of ..." [full details]

Last updated/responded: 03/08/2015

Feedback #523 - 02/06/2015

"Wi-Fi is slow so I cannot upload photos of my #Gains to Instagram at certain points of the day. A cashpoint would be beneficial so I can get P out to pay for my #CheekyNandos. also would be great if you put a weights room in the new library so I can make gains when I'm stressed. Should also sell #pr..." [full details]

Last updated/responded: 03/08/2015

Feedback #564 - 03/08/2015

"Would it please be possible to change the bulbs in some of the desk lamps in the 4th floor research space, as many are not working. Thanks. P.S. Also in the research space the other day when it was heavily raining water was dripping down from the ceiling by the central brick pillar. ..." [full details]

Last updated/responded: 03/08/2015

Feedback #398 - 22/01/2015

"the Library is cold especially the computer suites. when you are sat for a long time studying (as students do) the temperature is not warm enough. I avoid coming to this library to use a computer as I have to sit in a coat and scarf to stay warm. would it be possible to provide extra heating in t..." [full details]

Last updated/responded: 29/07/2015

Feedback #382 - 13/12/2014

"It is a great library, a "role model" to a future project of a library I have in mind to do in Amman, Jordan. But if we can have some more Private study rooms that are well ventilated that has computers and the ability to use a laptop in and well placed electricity plugs Thank you..." [full details]

Last updated/responded: 29/07/2015

Feedback #473 - 23/04/2015

"The door for Group Room E is quite squeaky and causes problems as it opens onto the quiet area. Please could you oil it? ..." [full details]

Last updated/responded: 29/07/2015

Feedback #466 - 16/04/2015

"The door to the small quiet study are squeaks each time it is opened and closed. this becomes highly distracting in busy periods. Please fix/oil..." [full details]

Last updated/responded: 29/07/2015

Feedback #414 - 19/02/2015

"Hello I've noticed over the past few days that the window on the second floor has been open on an automised system. Unfortunately I was sat near it the other day and found it quite distracting - it was opening every 5 minutes or so, then closing again. Last night I was in the library till lat..." [full details]

Last updated/responded: 27/07/2015

Feedback #421 - 27/02/2015

"I have had the exit gate alarm go off a number of time (10 times in 6 months) for no apparent reason. My belongings have been searched 3 times as a result .I have been told that "it must be something in your bag that's making it do this". Please please please change the system so that it does not..." [full details]

Last updated/responded: 27/07/2015

Feedback #423 - 02/03/2015

"Might it be possible to make it clear that the Journals Reading Room is just that. Every occasion in which I have wanted to consult 'basement' journals the room is occupied by students treating it as a private carrel. The sign could simply read: Journal Readers ONLY ..." [full details]

Last updated/responded: 27/07/2015

Feedback #387 - 10/01/2015

"There is a desk lacking of a table lamp while the others all have one. Could you please install one lamp to that table? That table is most inside with a computer, in the Postgraduate Study Room in level 3. Thank you!..." [full details]

Last updated/responded: 27/07/2015

Feedback #388 - 12/01/2015

"Fabulous...." [full details]

Last updated/responded: 27/07/2015

Feedback #389 - 12/01/2015

"During exam period I understand that the library is busy, but the wifi strength is so weak that you have to get a computer if you want to access the Internet. When using my laptop, I have had to use the personal hotspot on my phone which is costing, when wifi should be free. I'm not sure what can be..." [full details]

Last updated/responded: 27/07/2015

Feedback #394 - 19/01/2015

"Why is level 2 ground?..." [full details]

Last updated/responded: 27/07/2015

Feedback #397 - 23/01/2015

"I am having to move (like today) many times because of individual(s) coughing and clearly has symptoms of a cold/flu. The Library should make it a public health policy by posting the attachment throughout the Robinson, Student Union, old Library, Clusters and other public areas. I want to feel sa..." [full details]

Last updated/responded: 27/07/2015

Feedback #400 - 26/01/2015

"Every facilities is great. I love how everything works in the library but i think if you can make one quiet room where all kind of religion can do their prayer in there because that will be easier for them because it is less time consuming to go to any nearest facility. Hope this help. Thanks. ..." [full details]

Last updated/responded: 27/07/2015

Feedback #436 - 11/03/2015

"I'm having some trouble trying to post this on the facebook, and also don't necessarily have a specific suggestion. However, I would really strongly like to express how good it would be to have the new library building named after a woman. I did a quick invoice in my head of a few of the buildings o..." [full details]

Last updated/responded: 23/07/2015

Feedback #438 - 12/03/2015

"Still need more cycle parking at the library - and covered! Tons of bikes attached to railings at the mo - and can't blame people when there's no spaces left. If like this in March, will be much worse in warmer weather. Thanks!..." [full details]

Last updated/responded: 23/07/2015

Feedback #461 - 16/04/2015

"The Library at night feels like Russia. I can literarily see the hairs on my hands stand on end due to the temperature. If I wanted to develop hypothermia I would have applied to St Petersburg. Please turn up the temperature at night, as even my thickest coat is no match for the unique climate on..." [full details]

Last updated/responded: 23/07/2015

Feedback #462 - 16/04/2015

"The restrooms/toilets would benefit from a speaker for the PA system. Library announcements are inaudible to students making use of the facilities during them...." [full details]

Last updated/responded: 23/07/2015

Feedback #464 - 20/04/2015

"Recently the desk on floor 3 have been so dirty, not with rubbish but just general grim and dirt. They need to be sprayed and wiped. Another issue for the last few days the black rubbish bin on floor 3 by the back window on the right hand side, under the clock, has smelt so bad an can not have b..." [full details]

Last updated/responded: 23/07/2015

Feedback #467 - 24/04/2015

"It's super warm in here - I may have to go and lie in the sun to cool down. Any chance it could be less superwarm in the main computer cluster, Level 2? It's quite cool by the feedback display though!..." [full details]

Last updated/responded: 22/07/2015

Feedback #480 - 05/05/2015

"There is a desk lacking of a table lamp while the others all have one. Could you please install one lamp to that table? That table is most inside with a computer, in the Postgraduate Study Room in level 3. Thank you! I have sent this concern 4 months ago, but no action has been taken...." [full details]

Last updated/responded: 22/07/2015

Feedback #482 - 06/05/2015

"WHY is ground floor called level 2 and basement called level 1? When trying to find my friends I get SO CONFUSED. Can it be changed? ..." [full details]

Last updated/responded: 22/07/2015

Feedback #493 - 13/05/2015

"I come in most mornings@ around 6:30 - 7 am to get a head start on my work before the 9 am rush, but when I do, I find an extremely dirty and untidy library awaits. Coffee cups, newspapers, chewing gum and toilet paper and dirty hand towels all over the desks and in the toilets. I know your clea..." [full details]

Last updated/responded: 22/07/2015

Feedback #524 - 02/06/2015

"Girls hand dryer on floor 3 toilets doesn't work by glass box, stair case E...." [full details]

Last updated/responded: 22/07/2015

Feedback #514 - 26/05/2015

"Clean the Log-off computer ASAP!!..." [full details]

Last updated/responded: 22/07/2015

Feedback #329 - 22/10/2014

"Thank you for reinstalling the bike racks outside! I can actually get parked now without using your railings. Meanwhile, how about a higher frequency of loo cleaning? Today, (Tues 21st Oct) the ground floor ladies loos were atrocious - broken and wet towel rolls, litter and the rest. Granted,..." [full details]

Last updated/responded: 21/07/2015

Feedback #315 - 26/09/2014

"Please return the big rectangular tables to the library café, the new small round ones, aren't big enough to eat and socialise with...." [full details]

Last updated/responded: 21/07/2015

Feedback #300 - 05/08/2014

"The 4th floor is always extremely cold. Please do something!!!..." [full details]

Last updated/responded: 21/07/2015

Feedback #304 - 13/08/2014

"Mouse mats in the Linn Cluster are filthy - they should be regularly replenished (or cleaned)...." [full details]

Last updated/responded: 21/07/2015

Feedback #310 - 19/09/2014

"I was using the boiling water machine today, and I think that small cartons/sachets of milk would be useful for those wanting to make themselves a cup of tea...." [full details]

Last updated/responded: 21/07/2015

Feedback #296 - 16/06/2014

"The Pop-Up Library has been a really useful resource during the undergraduate exam period, and has allowed me to continue working as normal. During my undergraduate degree at Newcastle there was never enough space, an I preffer the Pop-up library as a working environment to the Robo...." [full details]

Last updated/responded: 16/06/2014

Feedback #190 - 06/05/2014

"Please provide more bycycle parking. Today (2.4.14, 10:30am) I counted 49 (!!!) cycles locked to posts and railings near the four parking areas which were all completely filled. Other Library users arrived by bicycl as I was counting, looking frusttrated. currently, valuable bicycle parking space is..." [full details]

Last updated/responded: 13/06/2014

Feedback #177 - 25/04/2014

"As a law student who both works and studies in the law library, I am appalled at the disregard that has been had for student interests at this crucial time of the year. The area of the library which is currently open, as you will know, is difficult to work in due to the building works outside. I..." [full details]

Last updated/responded: 11/06/2014

Feedback #272 - 30/05/2014

"In the level 3 Research Space at 9:30. There is a very loud noise coming from the vents which is making it hard to focus on work. Please can you address this. I've noticed it before but it is far too loud today, I can hear it over my in-ear headphones. Several people have left the room, and so will ..." [full details]

Last updated/responded: 05/06/2014

Feedback #245 - 28/05/2014

"Was quite annoyed last week to discover a tag on my bike which said it was causing an obstruction. My bike was chained to a sign, off the path and as far as I and any of my friends could see was in no way causing an obstruction. To make matters worse, the tag had been put on during an afternoon in..." [full details]

Last updated/responded: 28/05/2014

Feedback #238 - 27/05/2014

"Please could someone get some WD-40 on the hinges of the study room doors on level 3. Thanks..." [full details]

Last updated/responded: 28/05/2014

Feedback #229 - 23/05/2014

"Thank you so much for fixing the Walton Library Silent Study Room door handle. I am sure everyone using the room appreciates it greatly. I certainly do!..." [full details]

Last updated/responded: 28/05/2014

Feedback #217 - 19/05/2014

"The door handle on the silent study room in the Walton has not been fixed. It still rattles v loudly. If it was fixed it would be much appreciated by many...." [full details]

Last updated/responded: 19/05/2014

Feedback #200 - 09/05/2014

"The Library is always very clean, easy to use & find resources Staff always very friendly and helpful Nice environment to work in, lots of space and always a computer/desk..." [full details]

Last updated/responded: 19/05/2014

Feedback #192 - 06/05/2014

"I suggest that the scaner should put the left side of computer, which means place scaner and mouse separately, insteading put it togeter with mouse. i think it would be more convient to scan something. ..." [full details]

Last updated/responded: 09/05/2014

Feedback #193 - 07/05/2014

"The library should have a small shop (could be the reception desk) that sells note pads and pens etc. Even if it was just during exam time it would be really helpful ..." [full details]

Last updated/responded: 09/05/2014

Feedback #175 - 24/04/2014

"i am enquiring as to whether it would be possible to signpost the stairways within the Robinson with 'please walk on the left hand side' as i believe this will improve the flow of traffic in the stairways during the upcoming exam period. Kind Regards ..." [full details]

Last updated/responded: 01/05/2014

Feedback #147 - 03/04/2014

"Library staff and student aides are always friendly and helpful! Just two points that have been bugging me: - The computers in the 'Grey Cluster' have become painfully slow and old - sometimes to the point of unuseable! Maybe they could be upgraded?? - Could we get a stapler/hole punch table i..." [full details]

Last updated/responded: 08/04/2014

Feedback #135 - 20/03/2014

"The air and heat in the library is very poor. The heat is too much. The air is stale and heavy. Clearly the air circulation system needs greatly improving. I am a professor and use libraries in many other institutions in this country and abroad. Newcastle University Library has the worst air ..." [full details]

Last updated/responded: 02/04/2014

Feedback #100 - 03/03/2014

"I know it is probably not your area, but I have a suggestion regarding the bridge/tunnel in front of the library. On many occassions I have been walking to the library via the tunnel and have been almost hit by people going in the opposite direction on bikes. I would suggest a bike lane be hig..." [full details]

Last updated/responded: 03/03/2014

Feedback #94 - 26/02/2014

"While there is a chronic shortage of cycle parking outside the Robinson Library, this is not a reason for positioning stands so close together. This causes difficulty in parking bicycles including scratches and other injuries. Removing bicycles is made more difficult especially when other cycles a..." [full details]

Last updated/responded: 26/02/2014

Feedback #83 - 18/02/2014

"On Level 4 - there are bins right next to desks which is rather disturbing when a lot of students are trying to study at these desks. but MOST inportantly, these bins are obstructing the fire extinguisher there which I believe is a H&S issue..." [full details]

Last updated/responded: 26/02/2014

Feedback #70 - 12/02/2014

"The door handle on the quiet study room @ the Walton library is v. loose and really very embarrassing every time you enter/leave. Sure it would be quick to fix. Thanks!..." [full details]

Last updated/responded: 13/02/2014

Feedback #40 - 27/01/2014

"Are the group rooms being hoovered properly? I feel thyey're not been cleaned...." [full details]

Last updated/responded: 11/02/2014

Feedback #37 - 24/01/2014

"There seems to be an issue with smoking outside the library as smokers are constantly told to move. If this policy is in regard to the University's image then please consider employing someone to empty the bin nearest the eentrance over the week-ends (especially during exam period!) as this is a hug..." [full details]

Last updated/responded: 29/01/2014

Feedback #51 - 29/01/2014

"I am a final year law student. My library, as it was sold to me when I applied to study at Newcastle as being a library for law students, is near to being full of non law students. I have been told that I, as a law student, do not have right to study in my own library?! This is ridiculous. Make the ..." [full details]

Last updated/responded: 29/01/2014

Feedback #50 - 29/01/2014

"I use the library regularly - most at weekends and on evenings and find it a very comfortable to work. During busy periods (e.g. exam times), I have noticed that the standard of some of the facilities deteriorate during the day. The washrooms, for example, lack consumables and a general level of..." [full details]

Last updated/responded: 29/01/2014

Feedback #43 - 28/01/2014

"Many of the sockets and reading lamps on the 4th floor are broken. Hope they can be repaired soon. Thanks..." [full details]

Last updated/responded: 28/01/2014

Feedback #32 - 24/01/2014

"I request on behalf of the student community that the heating in the Robinson Library be turned down, especially in the stairwell it is far too hot and it has been scientifically proven that the optimum temperature for work is slightly colder. ..." [full details]

Last updated/responded: 24/01/2014

Feedback #31 - 24/01/2014

"Bikes should not be put upon lamp posts it is a danger to all public people. Please could you make sure that they are removed...." [full details]

Last updated/responded: 24/01/2014

Feedback #29 - 22/01/2014

"In regard to comment 55 concerning cycles outside the library, it would be unreasonable to consider removing cycles from lamposts or contacting anyone with a view to do so. Why is this a danger to the public? Is this a library matter? Where can I park my bike? I understand the Unviersity con..." [full details]

Last updated/responded: 22/01/2014

Feedback #28 - 22/01/2014

"Even this will look like as a complaint (I really love the library, I think that 24/7 is a big deal), I wish this should be seen more like a suggestion. I don't know why, but almost once a week in a part of the fourth floor (two rows between TV and 600/609 bookshelves), there is no electrical plug ..." [full details]

Last updated/responded: 22/01/2014

Feedback #27 - 22/01/2014

"1. Skype computers. Can there be more skype-equipped computers in the library. There are only 6 here in the cafe and at least 2 of them with faulty headphones. 2. Water facility. There are originally 3 water fountain in the library. The one on the second floor is gone. The one on the 3rd flo..." [full details]

Last updated/responded: 22/01/2014

Feedback #23 - 22/01/2014

"Could you petition estates for many more cycle racks -it's great how many people are cycling in but nearly hopeless to find a space! ..." [full details]

Last updated/responded: 22/01/2014