Browse feedback and responses

Philip Robinson | Walton
Marjorie Robinson | Law

We receive feedback both on printed forms within the Library as well as online. This section indicates the feedback we've formally received together with our responses.

We publish comments, feedback and compliments where authorised to do so. You can browse through recent submissions or use the options to filter by type.

Only showing feedback for: Website [remove filter]

Feedback #1306 - 10/01/2018

"This was regarding the live chat function on the website. I have left a feedback comment there as well because I was so impressed with the service. Punctual responses that were clear and concise yet friendly. My questions were answered pretty much immediately and useful links were also provided. Per..." [full details]

Last updated/responded: 11/01/2018

Feedback #1301 - 08/01/2018

"The wifi is so bad! It's impossible to use it to do proper work. Especially angry in the run up to exams when course material largely on blackboard. we pay £9000 for our year, would be nice to be able to access our course content via wifi in the library!!..." [full details]

Last updated/responded: 09/01/2018

Feedback #1275 - 27/11/2017

"Could you please change your chat (online) system? I can't see what I am writing while online chat unless I hit enter key(send it to other person). My view is blocked by same text read"Need help..."..." [full details]

Last updated/responded: 29/11/2017

Feedback #1266 - 21/11/2017

"I just tried your live chat for the first time. My library card had expired and I wanted some info on renewal. The chat was prompt, professional and answered all my queries. A superb service thank you...." [full details]

Last updated/responded: 23/11/2017

Feedback #1232 - 24/10/2017

"I'm really struggling to navigate the library site which seems to have changed since I last used it. It's too damned complicated now!..." [full details]

Last updated/responded: 30/10/2017

Feedback #1014 - 15/02/2017

"Hi, I found your "famous Geordies" pages really interesting. I would like to suggest you add another famous Geordie, who is a legend in the music industry. He was born Brian Robson Rankin, but later changed his name to Hank Marvin. He was Mark Knopfler's main inspiration to learn the guitar... Keep..." [full details]

Last updated/responded: 17/02/2017

Feedback #876 - 04/10/2016

"i NEED TO KNOW WERE YOU ARE <AND WHAT COUNTRY OR STATE ..." [full details]

Last updated/responded: 04/10/2016

Feedback #762 - 03/05/2016

"In Robinson,OLD and Marjorie...something Libraries screen which show occupancy rate of each floor is shown in different colour, which is good. However, the order of the floor displayed is kind of not logically ordered in any sense, current model is : Ground Floor..............but should be 4th Fl..." [full details]

Last updated/responded: 10/05/2016

Feedback #529 - 05/06/2015

"I am incredibly lucky to have easy and free access to all the publications in the library and everything else via the web site. Moreover, all the staff are very helpful and friendly - nothing is too much trouble. I hope all my fellow students appreciate how truly lucky they are to be able to enjoy s..." [full details]

Last updated/responded: 22/07/2015

Feedback #137 - 20/03/2014

"Google Earth is only installed on the level 1 computers. Geography assignments have been set which need the usage of this site so is there any possibility all computers in the library could have this free software installed?..." [full details]

Last updated/responded: 24/03/2014

Feedback #49 - 29/01/2014

"Greetings I have some comments on the library website. the Library website is one of the fundamental parts of any higher education institution and I think it should be used by all the staff and students. therefore, It was not highlighted enough in the university website. You need to look for it in..." [full details]

Last updated/responded: 29/01/2014

Feedback #44 - 29/01/2014

"The web page www.ncl.ac.uk/library/ lacks the all important link to allow users to log in. As it is it usually takes me about 5 minutes to work out where to login, starting from this pagel, as I don't use the pages very often. This is frustrating and seems unnecessary. ..." [full details]

Last updated/responded: 29/01/2014