Browse feedback and responses

Philip Robinson | Walton
Marjorie Robinson | Law

We receive feedback both on printed forms within the Library as well as online. This section indicates the feedback we've formally received together with our responses.

We publish comments, feedback and compliments where authorised to do so. You can browse through recent submissions or use the options to filter by type.

Only showing feedback for: Smartcard [remove filter]

Feedback #1141 - 24/05/2017

"I think it is audacious to charge a student for forgetting their student card more than once. Obviously I understand you need an incentive to help students not forget, but charging for it is simply greedy and money grabbing. Especially during exam period, you can not expect someone to head all the..." [full details]

Last updated/responded: 02/06/2017

Feedback #1112 - 15/05/2017

"1. Don't listen to the haters- scanning out is a good way to keep our smartcards on us! (Makes sure we haven't lost them). 2. PLEASE make the Marj 24/7. I love this Library..." [full details]

Last updated/responded: 17/05/2017

Feedback #1093 - 03/05/2017

"I find it ridiculous that we pay £9K per year to be charged £3 for a temporary card for the library. What is the point of photographic id if it is not used? This system of a £3 charge should be abolished. My flatmate is on her way with my card and I am still being told to pay £3! Thanks ..." [full details]

Last updated/responded: 09/05/2017

Feedback #1066 - 27/03/2017

"Can Sixth form students get an access card for the library- enabling them to use the library on Sundays/after 8pm. The paper passes do not even have photo id-therefore if I were to lose my paper pass, a stranger could take possession of it. Meaning anybody could use the library. Electronic passes ..." [full details]

Last updated/responded: 29/03/2017

Feedback #1010 - 08/02/2017

"I would like to query the procedure of charging students £3 when they forget their smartcards. I find that with the introduction of the new signing in system it is more likely that students will be misplacing their cards. I understand that lost cards need to be replaced, but this ultimately needs p..." [full details]

Last updated/responded: 14/02/2017

Feedback #961 - 15/12/2016

"Had a replacement of swipe card 6 weeks ago and now broken. My old one was fine for many years. Working at the Centre for Life it would be extremely helpful to have a second swipe card that I can keep in my office as a back up. Having no way to move around the building and not being able to print ..." [full details]

Last updated/responded: 15/12/2016

Feedback #887 - 20/10/2016

"I cannot believe that students are charged £3 if they forget a library card. The free pass once a term is unfair as forgetting a card is an easy mistake to make. £3 for a student who just misplaced it before they left is outrageous. I think the policy should be changed to a smaller fee and 3 free ..." [full details]

Last updated/responded: 24/10/2016

Feedback #481 - 07/05/2015

"I think it is an absolute disgrace to have to pay £3 when forgetting library card more than once. We should be encouraged to utilise the services we pay £9000 a year for, not deterred from them!! ..." [full details]

Last updated/responded: 29/07/2015