Summary of help and support
Contact the admin team at clined@ncl.ac.uk if you have any administration issues which are not academic or subject-related. For example, attending study-days, booking appointments for group tutorials, fees, registration.
For academic or subject-related problems, please post queries in the discussion forums on mclined online, , so everyone can benefit from the interaction. MClinEd Online contains course documents, resources and activities.
If you are unhappy with any aspect of provision or support provided by the programme you should contact your personal tutor in the first instance. If this does not resolve the issue you can contact the Degree Programme Director.
| Nature of Query | Where to find help |
|---|---|
| Questions about the programme | Degree Programme Handbook and Study Guides |
| Queries about administration / study days / booking appointments / fees / registration | clined@ncl.ac.uk |
| Course resources and discussion forums (for subject related concerns or queries) | mclined-online |
| Queries about literature and library resources | medliaison@ncl.ac.uk |
| Login queries - University computing services telephone helpline is available 24 hours a day Helpline: Tel: 0191 222 5999 |
helpline@ncl.ac.uk support helpdesk Unversity Computing Service (ISS) |
| University facilities | http://www.ncl.ac.uk |
| Accessing emails off campus | http://office365.ncl.ac.uk |
| Accessing all resources off campus (download ‘Citrix’ software onto your PC and use your campus login name and password) |
http://www.ncl.ac.uk/iss/software/ras/installing.php |
Most of the databases and e-journals can be accessed from any PC connected to the internet if you have your Campus ID and password. The campus network can be accessed remotely using RAS. |
RAS. http://ras.ncl.ac.uk |
| School of Medical Sciences Education Development | http://www.ncl.ac.uk/medev/ |
