Study Abroad and Exchanges

Modules

Modules

BUS2032 : Service Operations Strategy and Management

Semesters
Semester 1 Credit Value: 10
Semester 2 Credit Value: 10
ECTS Credits: 10.0

Aims

Effective management of operations is critical to the success of organisations right across business and industrial sectors, the service sector, the public sector and the ‘not-for-profit’ sector. Organisations that produce products and/or deliver services have operational systems at their core. Well-designed, robust operational systems that align with an organisation's strategy and are managed consistently well are central to sustaining high levels of organisational performance.

This module provides a broad introduction to the Operations Strategy and Operations Management discipline within the context of service organisations with a focus on topics that are particularly relevant to practice. The aim of the module is to provide the foundations and frameworks to understand and analyse key issues of relevance to the management of operations in contemporary service organisations. It also aims to offer an insight into the contemporary issues of the subject of operations strategy and its importance for a service organisation.

Outline Of Syllabus

This module covers three key themes in Operations Strategy and Management:
1. Operations strategy
2. The management of service operations
3. Service operations improvement

Teaching Methods

Teaching Activities
Category Activity Number Length Student Hours Comment
Scheduled Learning And Teaching ActivitiesLecture152:0030:00N/A
Guided Independent StudyAssessment preparation and completion164:0064:00N/A
Guided Independent StudyDirected research and reading150:0050:00N/A
Scheduled Learning And Teaching ActivitiesSmall group teaching61:006:00N/A
Guided Independent StudyIndependent study150:0050:00N/A
Total200:00
Jointly Taught With
Code Title
BUS2034Operations Management
Teaching Rationale And Relationship

The module includes lectures, exercises, readings, cases and discussions. The lectures will be formal sessions with discussion and illustration of concepts and techniques. Lectures provide the concepts and frameworks. These contribute to the module’s intended knowledge outcomes. The seminars consist of group work and response to questions giving students the opportunity to use the concepts and frameworks. These contribute to the module’s intended skills outcomes.

Assessment Methods

The format of resits will be determined by the Board of Examiners

Exams
Description Length Semester When Set Percentage Comment
Written Examination601A35Unseen examination
Written Examination1202A65Unseen examination
Exam Pairings
Module Code Module Title Semester Comment
BUS2029Operations Strategy and Management1N/A
BUS2034Operations Management1N/A
LBU2034Operations Management1Paired with London module version for both semesters and resit
Assessment Rationale And Relationship

The two exam assess students’ breadth and depth of understanding of the key concepts and techniques in operations strategy and management. The second exam also assesses numeracy skills associated with application of basic techniques in operations strategy and management.

Reading Lists

Timetable