I am a Senior Lecturer in Information Systems Management at Newcastle University where I direct a university research centre (KITE) and teach in the Business School. My research interests are in public service innovation and sociotechnical systems: the role that data, information and information systems play in organisational innovation and inter-organisational relationships (IOR).
I have over fifteen years experience working on and leading public sector information system research and development projects. I have lectured widely on collaboration, information sharing and information systems in public sector contexts and teach on a range of UG and PG programmes including Research Methods, Information Systems and Partnership/Collaborative working.
BSc (Hons), Cert MRS, MSc, PG Cert, PhD
Director of the Centre for Knowledge Innovation Technology and Enterprise (KITE), a Newcastle University Research Centre (2012 ongoing) www.ncl.ac.uk/kite
Member of the Newcastle University Science Central 'Decision Theatre' development (2012 ongoing) www.ncl.ac.uk/sustainability/initiatives/
Director of the Social Informatics Living Lab (SILab), Newcastle University a member of the European Network of Living Labs - ENoLL (2008 ongoing) - see www.openlivinglabs.eu
2007-10: Deputy/Co-Director of the Centre for Knowledge Innovation Technology and Enterprise (KITE - University Research Centre)
2004-07: Lecturer in Management and member of the Social and Business Informatics research centre/group, latterly part of the Centre for Knowledge Innovation Technology and Enterprise (KITE), Newcastle University.
2003-04: Principal Research Associate, Centre for Social and Business Informatics (SBI), Institute of Policy and Practice, Newcastle University, Newcastle-upon-Tyne, UK
2002-03: Senior Research Associate, Business School, Centre for Software Reliability (CSR), Centre for Urban and Regional Development Studies (CURDS), University of Newcastle, UK
1995-02: Research/Senior Research Associate, Sowerby Centre for Health Informatics (SCHIN), School of Population and Health Sciences, Medical School, University of Newcastle now Clarity Informatics (see www.clarity.co.uk)
Fellow and Associate of the Higher Education Academy (HEA)
UK Academy for Information Systems (UKAIS)
Member of European Group on Organisational Studies (EGOS)
British Association Management (BAM)
Member of Association Directors Adult Social Services (ADASS) Information Management group
Member of Local Authority Research Information Association (LARIA)
Primary Health Care Specialist Group of the British Computing Society (BCS)
World Organisation of Family Doctors (WONCA) Informatics Working Party
Over the course of my career I have been actively engaged in over fifty research and development projects. This work is based in three overlapping contexts - the integration and information aspects of public services (in particular contexts of health and social care - including children, older people and families); the challenges of information and measurement in local governance (the NHS, VCS/Third sector and local government) and the role of information and information systems in education in particular HEIs.
This has led to the production of academic publications including journal articles, book chapters and conference papers. The applied nature of much of the work in fast moving domains of policy and practice has also generated impact through policy and evaluation reports, workshops, invited presentations, expert advice and manager/practitioner toolkits. This programme of activity has developed a strong profile and aspects of my work on Information Systems, Information Sharing and Integration in the public services was submitted as an Impact statement in Business amd Management unit of assessment for the Research Quality (REF 2014) exercise. Much of the learning is covered in detail in a recent co-authored book Digital Government @ Work (with Ian McLoughlin featuring contributions from Mike Martin) published by Oxford University Press and was the subject of a recent debate on the future of Digital Government at the Palace of Westminster. The first chapter is available as a sample via http://ukcatalogue.oup.com/product/9780199557721.do
Keywords: multi-agency and inter-organisational relationships; identity management; public service innovation; social informatics; sociotechnical systems;
Forces in Mind Trust grant (2014) Information Sharing for Ex-Service Community/Veterans: Study to map the NE region provider skills and expertise in the area of Information Sharing and Service co-ordination. With Newcastle University colleagues Prof Mike Martin and Dr Neil Jenkings (GPS) in partnership with the ILG, NE Mental Health Development Unit (NEMHDU) and Prof Andrew Grey the project will explore information sharing in the context of veterans services including employability and social care.
Australian Research Council (ARC) grant (2011-14) Generating insights for the future: A retrospective, comparative study of attempts to implement large-scale electronic health record systems. Wilson is CI of an ARC grant led by Karin Garrety (University of Wollongong) with colleagues including Ian McLoughlin (Monash University). The project will explore regional and national systems for sharing electronic health records and their role in the improving the quality of health care. The aim will be to identify and investigate sources of delay and tension, as well as future opportunities for collaboration and progress by comparing implementation in Australia and the UK. Outcomes will be applicable to other large public interorganisational systems that collect, share and use sensitive data.
Royal Academy of Engineering Public Engagement Ingenious award (2013-14) 'Decision Theatre' for creative engagement. Led by Stephanie Glendinning from Civil Engineering this project will develop a socio-informatics ‘toolkit’ (multi-screen interactive computer displays accompanied by narrative and the experience of collective decision-making). This toolkit will be developed through collaboration between practising and research engineers, and socio-informatics experts. It will be used to engage the public in consensus building and decision-making around adaption of the built environment to climate risks, principally flooding. The events will be designed to enable members of the public to discuss flooding and its impact on their daily lives, and to highlight how their personal choices also have a far-reaching impact on its consequences (societal, ethical and cultural aspects). The process will be beneficial to engineers’ ability to communicate and engage with the public, creating a legacy of skilled people. The toolkit will be rolled out more widely via a web interface so that it can be used by engineers in other public engagement activities such as Public Consultations.
Technology Strategy Board (TSB)/ESRC/NIHR funded project (2011-14) part of ALIP3 and ALIP4 programmes: Sustainable Business Models for Assistive Living Technologies (SALT) project. With my colleague Mike Martin and a range of partners from the private, public and not for profit sector my role is as Leader on WP2 the Co-Production workpackage with key stakeholders in the mixed economy of Assistive Living market shaping and provision. The overall project aims to examine and develop business models for scalable and sustainable market development in the area of Assistive Technologies and Services.
A prospective stream of work is the development of regional infrastructures and governance environments for multi-agency working/inter-organisational relationships including the challenges of Open Data and local Community Budgeting
Implementation of information systems in the contexts of health and social care and wider societal challenges of personalisaton
Ongoing research into information systems and informational practices in the VCS/third sector including Social Value tools
Continuing thread of work on the production of useful knowledge for Newcastle University and HE sector on the challenges of strategic information management, partnership, knowledge transfer and engagement with stakeholders (including the student experience and student satisfaction)
Member of the Centre for Knowledge, Innovation, Technology and Enterprise (KITE), Newcastle University Business School, Newcastle University www.ncl.ac.uk/kite
Member of the Newcastle Institute for Research on Sustainability (NiReS) and Changing Age Initiative
As well as having extensive experience of supervising Masters dissertations I am interested hearing from potential Doctoral students in the areas of information systems (including health and social care records) in multi-agency/inter-organisational relationships in public services and local governance. I have also served as an Internal Advisor and Examiner for PhDs at Newcastle University.
Current Doctoral Supervisions:
Carlos Osorio (PhD Niche networks and social networking tools)
Graham Armitage (PhD Collaborative working within Universities in the context of Ageing and Health research)
Antonia Moran (PhD Mixed economy in the market for Assistive Living Technology)
Barry Hodgson (PhD Impact in Higher Education)
Past Doctoral Supervisions:
Dr Penny Hill (PhD Structuration and assessment processes in social care - graduated 2014 - Consultant in Social Care Informatics)
Dr Brian Ross (PhD Partnership working and entreprenerial identity in the VCS - graduated 2013 - Lecturer at Nottingham University)
Adjunct Senior Research Fellow, Department of Management, Faculty of Business and Economics, Monash University, Melbourne, Australia (2008 ongoing)
Associate Member of the Centre for Organisational and Social Informatics (COSI), Faculty of IT, Monash University, Melbourne, Australia (2011 ongoing) http://infotech.monash.edu/research/centres/cosi/
Visiting Fellow, College of Medical and Veterinary Medicine, University of Edinburgh, Scotland, UK (2010 ongoing)
Senior Visiting Research Fellow at University of Wollongong (2013 ongoing)
Senior Visiting Research Fellow Anglia Ruskin University (2013 ongoing)
International Visiting Scholar at Massey University during 2013/14.
Member of the core group of the ESRC Seminar series 2010-12 on Public Service Innovation led by Prof Stephen Osborne, University of Edinburgh
Member of the NIHR Normalisation Process Model (NPM) Peer Learning Group
Member of the DCLG FAME post-project partnership board
Part of the Editorial team for a Themed Edition of Public Money and Management on Collaborative Government (Due for publication in 2015)
Part of the Editorial team for a Themed Section of Social Policy and Society on the Current situation in Information Policy in Health and Social Care in Australia and England (Due for publication in 2015)
Part of the Editorial team for a Themed Edition of Public Money and Management on the use of Information in Local Governance (Published 2013 Volume 33,3)
Part of the Editorial team for a Special Issue of Information Communication and Society on Working with Communities: Community Partnership Research in information technology, management and systems (Published in 2012 Volume 15,7)
Part of the Editorial team for a Themed Section of Social Policy and Society on the Mixed Economy of Welfare (Published in 2011 Volume 10,3)
Member of the Editorial Boards of the following journals: Information and Management, Informatics in Primary Care, Transforming Government: People, Process and Policy journal.
Reviewer for Information Communication and Society (iCS), Policy and Politics, Public Money and Management, Public Management Review, Non-Profit and Voluntary Sector Quarterly, Prometheus, British Medical Journal, Health Informatics Journal and a range of other publications.
Reviewer for ESRC, DFG, NIHR
Registered Expert for EU 6th, 7th Framework and Horizon 20/20 programme.
Reviewer of Research Methods Textbooks for Sage, Pearson and CIPD
Member of the WONCA Informatics Working party (World Organisation of Family Doctors) (97-ongoing) List owner GP-UK (JISCmail) 96-02 and Member since 02, List Owner INFOgov (JISCmail) 07-present, List owner GP-WONCA 96-01 and WONCA Webmaster 96-01
During the past 10 years I have been an invited speaker to delegates at a range of academic, policy and practitioner/manager conferences and workshops on a range of issues including e-health, e-social care, partnership working and information sharing including talks for: Cabinet Office (MISC 31), DCLG/ODPM, ESRC, Public Sector Forums, eGov Monitor, Socitm, Ark-Media, KableNet/Guardian, Capita Conferences, External Funding Bulletin, London Business Conferences, Integrated Care Network, IDeA, ADASS and BJHC.
Over the course of the last decade I have been PI or CI of funding of over £3.5M from a range of sources including Research Councils/Agencies (including ESRC, EPSRC, NIHR, TSB, JISC, EC Framework Programmes 5 and 6), and national government departments (including DCLG, DH, DECC) and a range of other international, national and regional bodies (see below for details).
Selected Past Projects
Principal-Investigator DECC/Northumberland County Council, Local Carbon Framework Beacon co-production and evaluation (2011) see http://www.decc.gov.uk/en/content/cms/tackling/saving_energy/what_doing/local_councils/carbon_frames/carbon_frames.aspx
Principal-Investigator NE-IEP and ILG Evaluation of the Provider Development Innovation Fund for Adult Social Care (2010-11)
Principal-Investigator Technology Strategy Board (TSB) Knowledge Transfer Project (KTP) Development of an Accreditation Scheme for Assistive Living Products in partnership with the Better Living Trust (2010-11)
Principal-Investigator Newcastle University Valuing Social Values (VSV) Network (2009-11). Co-Productive project with NE Social Enterprise Partnership (NESEP), VONNE, Pentagon Partnership and Co-Operatives North East
Co-investigator ESRC Seminar Series grant Re-mixing the economy of welfare: beyond the market and the state (2008-10)
Principal-Investigator of FP6 Older Peoples Services at Home (OLDES) project (2007-10) See www.oldes.eu
Principal-Investigator of NE-IEP Survey of Progress towards Good Practice in Information Governance in Local Government and Fire and Rescue Services in the NE Region (2009-10)
Co-Investigator DH ICT Policy Research programme Integrating Telecare for Chronic Disease Management in the Community project (2007-9)
Co-investigator NE-EP Local Authority Approaches to Community Engagement, Empowerment and Development (2008)
Co-investigator ESRC IMPACT grant on Delivering public services in the mixed economy of welfare: Putting research into practice (2007-8)
Co-Investigator of JISC JULIET (Information Environment for HE) project (2006-7) www.jisc.ac.uk
Co-Investigator of JISC MUSIC (System Integration in FE/HE) project (2006-7) www.jisc.ac.uk
Co-Investigator of JISC EPICS (Regional e-portfolios for FE/HE) project (2005-6) www.epics.ac.uk
Principal-Investigator of ODPM/DCLG Local e-government programme, FAME (Framework for Multi-Agency environments) National Project (2003-6) www.fame-uk.org
Principal-Investigator of NE Regional Centre for Excellence Children's Service Directories (CSD) project (2006)
Principal-Investigator of ODPM Centre Local e-Communications (CLEC) project (2003-4)
Co-Investigator of FP5 IST SmartOrganisations AESOP project (2002-4)
Co-Investigator of DH Social Care Information Policy Unit Virtual ESCR project (2002-3)
Senior Researcher on EPSRC System Integration programme - Multi-Agency Environments (AMASE) project (2002-4)
Senior Researcher on DH/NHS Executive E-Prescriptions Messaging trial (ETP project) (2001-2)
Senior Researcher on NHS R&D programme Repeat Prescribing Decision-Support project (2000-01)
Researcher/Senior Researcher on DH/NHS Executive PRODIGY GP Prescribing Decision-Support project (95-02)
Details on all projects (including reports) are available through www.ncl.ac.uk/kite or by contacting me via my e-mail address: Rob.Wilson@ncl.ac.uk
Selected publications are available via eprint.ncl.ac.uk
Design, implementation and intepretation of information and of information systems in the public/third sector
Collaborative working/Inter-organisational relationships (including markets and marketplaces)
Multi-agency working and environments
Information sharing and information governance in partnership and collaborations
Information design and evaluation
My teaching and executive education activity draws on my research interest in exploring the use of data and information in the public, third sector and higher education (at both UG and PG level). I take an action learning approach to teaching seeking to engage students through their own knowledge and experiences and have been nominated by students for the VC's Teaching Excellence award and the Newcastle Student Union Teaching Excellence Award (for innovative teaching). I am a Fellow of the Higher Education Academy (FHEA) and have been involved in pedagogical research on aspects of the student experience including as co-investigator on two University funded Teaching Innovation awards.
I also have a strand of research which focuses on the design, implementation and use of information and information systems in the HE sector. With colleagues I have been engaged in a range of internal and external consultancy projects (e.g. for Newcastle University on aspects of the student experience and for JISC on e-portfolios and system integration) which have been funded to the tune of £0.5m. As well as the direct impact of the learning from these activities a number of reports and tools are available. Findings have also been presented at a number of national and international conferences on policy and practice in higher education and a number of papers are being prepared for publication.
Research and Consultancy Skills for Business and Management (Module Leader)
Understanding Partnership Working (MBA - Module Leader)
Doctoral Research Workshops
Leading Change in Healthcare Environments (MSc in Healthcare Management)
Partnership Working (part of the CIPD course for the Logic Group)
A range of bespoke training sessions, conferences and workshops for public, private and third sector organisations on partnership working/inter-organisational relationships and information sharing/information governance.