Professor Rob Wilson
Director of KITE University Research Centre

  • Email:
  • Telephone: +44 (0) 191 208 1727
  • Address: Newcastle University Business School
    5 Barrack Road
    Newcastle University
    NE1 4SE


I am Professor of Information Systems Management at Newcastle University where I direct a university research centre (KITE) and teach in the Business School. My research interests are in public service innovation and sociotechnical systems: the role that data, information and information systems play in organisational innovation and inter-organisational relationships. 

I have nearly two decades of experience working on and leading public service information system research and development projects. I have lectured widely on collaboration, information sharing and information systems in public service contexts and teach on a range of UG and PG programmes including Research Methods, Information Systems and Partnership/Collaborative working. To keep up to date with what I am doing follow me on Twitter @WilsoRob


BSc (Hons), Cert MRS, MSc, PG Cert, PhD

Current roles and responsibilities

Director of the Centre for Knowledge Innovation Technology and Enterprise (KITE), a Newcastle University Research Centre (2012 ongoing). Follow our Twitter feed @KITEResearch 

Director of the Newcastle Living Lab (SILab), Newcastle University a member of the European Network of Living Labs - ENoLL (2008 ongoing)

Career history 

2004-14: Lecturer/Senior Lecturer in Information Systems Management, Business School, Newcastle University, UK

2007-10: Deputy/Co-Director of the Centre for Knowledge Innovation Technology and Enterprise (KITE - University Research Centre), Newcastle University, UK

2003-04: Principal Research Associate, Centre for Social and Business Informatics (SBI), Institute of Policy and Practice, Newcastle University, UK

2002-03: Senior Research Associate, Management School, Centre for Software Reliability (CSR), Centre for Urban and Regional Development Studies (CURDS), University of Newcastle, UK

1995-02: Research/Senior Research Associate, Sowerby Centre for Health Informatics (SCHIN), School of Population and Health Sciences, Medical School, University of Newcastle, UK now Clarity Informatics (see


Fellow of the Higher Education Academy (HEA)
UK Academy for Information Systems (UKAIS)
Member of European Group on Organisational Studies (EGOS)
British Association Management (BAM)
Member of Association Directors Adult Social Services (ADASS) Information Management group
Member of Local Authority Research Information Association (LARIA)
Primary Health Care Specialist Group of the British Computing Society (BCS)
World Organisation of Family Doctors (WONCA) Informatics Working Party

Research Interests

Over the course of my career I have been actively engaged in over fifty research and development projects. The work is based in three overlapping contexts - the integration and information aspects of public services (in particular contexts of health and social care - including children, older people and families); the challenges of information and measurement in local governance (the NHS, VCS/Third sector and local government) and the role of information and information systems in education in particular higher education.

This has led to a range of academic publications including journal articles, book chapters and conference papers. The applied nature of much of the work in domains of policy and practice has also generated impact through policy and evaluation reports, workshops, invited presentations, expert advice and manager/practitioner toolkits. This programme of activity has been influential in policy making and information systems thinking and aspects of my work on Information Systems, Information Sharing and Integration in the public services was submitted as an Impact statement in the Business and Management unit of assessment for the Research Quality (REF 2014) exercise. Our contributions to information sharing debates were also used as part of a review of legislation undertaken by the Law Commission. To see and hear me talking more about my work on information sharing see the Business School Youtube. Much of the research is covered in detail in a recent co-authored book Digital Government @ Work (with Ian McLoughlin featuring contributions from Mike Martin) published by Oxford University Press. The book was the subject of a debate on the future of Digital Services at the Palace of Westminster and has been cited in a recent policy review of Digital Government. 

Keywords:  multi-agency and inter-organisational relationships; identity management; public service innovation; social informatics; sociotechnical systems;

Current Projects 

ESRC Seminar Series (2014-2017) Information Sharing in Policy and Practice: What needs to be shared (and not shared) when we share information? Wilson is PI of a three year collaboration involving James Cornford UEA, Sue Baines MMU, Sue Richardson Bradford, Mark Hepworth L'Boro, Nick Frost LBU, with colleagues Stephen Curtis and Nicola Underdown from the national Centre of Excellence for Information Sharing. The series comprises twelve seminars with the aim, of bringing academics, together with policy makers and practitioners to improve effective sharing of information between service users, professionals, managers, commissioners, regulators and others. The series will draw on a range of social science disciplines and approaches from information systems, services management and social policy to service innovation, information science and information law as well as drawing on perspectives from economics, geography, sociology and anthropology for more detail see the Seminar Series webpages

Future work 

A prospective stream of work is the development of regional infrastructures and governance environments for multi-agency working/inter-organisational relationships including the challenges of Big Data and Information Sharing.

Implementation of information systems in the contexts of health and social care and wider societal challenges of personalisaton

Ongoing research into information systems and informational practices in the VCS/third sector including Social Value tools

Continuing thread of work on the production of useful knowledge for Newcastle University and HE sector on the challenges of strategic information management, partnership, knowledge transfer and engagement with stakeholders (including the student experience and student satisfaction)

Research Roles

Member of the Centre for Knowledge, Innovation, Technology and Enterprise (KITE), Newcastle University Business School, Newcastle University

Member of the Newcastle University Institute for Sustainability and Newcastle University Institute for Ageing 

Postgraduate Supervision

As well as having extensive experience of supervising Masters dissertations I am interested hearing from potential Doctoral students in the areas of information systems (including health and social care records) in multi-agency/inter-organisational relationships in public services and local governance. I have also served as an Internal Advisor and Examiner for PhDs at Newcastle University.

Current Doctoral Supervisions:

Carlos Osorio (PhD Niche networks and social networking tools) 

Graham Armitage (DBA Collaborative working within Universities in the context of Ageing and Health research)

Antonia Moran (PhD Mixed economy in the market for Assistive Living Technology)

Barry Hodgson (PhD Impact in Higher Education) 

Judith Brown (PhD Employee Voice and Co-operatives) 

Past Doctoral Supervisions:

Dr Penny Hill (PhD Structuration, information systems and assessment processes in social care - graduated 2014 - Consultant in Social Care Informatics) 

Dr Brian Ross (PhD Partnership working and entreprenerial identity in the VCS - graduated 2013 - Lecturer at Nottingham University) 

Esteem Indicators

Adjunct Senior Research Fellow, Department of Management, Faculty of Business and Economics, Monash University, Melbourne, Australia (2008 ongoing)

Associate Member of the Centre for Organisational and Social Informatics (COSI), Faculty of IT, Monash University, Melbourne, Australia (2011 ongoing)

Visiting Fellow, College of Medical and Veterinary Medicine, University of Edinburgh, Scotland, UK (2010 ongoing)

Senior Visiting Research Fellow at University of Wollongong (2013 ongoing) 

Senior Visiting Research Fellow Anglia Ruskin University (2013 ongoing) 

International Visiting Scholar at Massey University during 2013/14.

Part of the Editorial team for a Themed Edition of Public Money and Management on Collaborative Government (Due for publication in 2015)

Part of the Editorial team for a Themed Section of Social Policy and Society on the Current situation in Information Policy in Health and Social Care in Australia and England (Published 2014 13,4)

Part of the Editorial team for a Themed Edition of Public Money and Management on the use of Information in Local Governance (Published 2013 33,3)

Part of the Editorial team for a Special Issue of Information Communication and Society on Working with Communities: Community Partnership Research in information technology, management and systems  (Published in 2012 15,7)

Part of the Editorial team for a Themed Section of Social Policy and Society on the Mixed Economy of Welfare (Published in 2011 10,3)

Member of the Editorial Boards of the following journals: Information and Management, Informatics in Primary Care, Transforming Government: People, Process and Policy journal.

Reviewer for Information Communication and Society (iCS), Policy and Politics, Public Money and Management, Public Management Review, Non-Profit and Voluntary Sector Quarterly, Prometheus, British Medical Journal, Health Informatics Journal and a range of other publications.

Reviewer for ESRC, DFG, NIHR

Registered Expert for EU 6th, 7th Framework and Horizon 20/20 programme.

Reviewer of Research Methods Textbooks for Sage, Pearson and CIPD

Member of the WONCA Informatics Working party (World Organisation of Family Doctors) (97-ongoing) List owner GP-UK (JISCmail) 96-02 and Member since 02, List Owner INFOgov (JISCmail) 07-present, List owner GP-WONCA 96-01 and WONCA Webmaster 96-01

During the past 10 years I have been an invited speaker to delegates at a range of academic, policy and practitioner/manager conferences and workshops on a range of issues including e-health, e-social care, partnership working and information sharing including talks for: Cabinet Office, DCLG/ODPM, ESRC, Public Sector Forums, eGov Monitor, Socitm, Ark-Media, KableNet/Guardian, Capita Conferences, External Funding Bulletin, London Business Conferences, Integrated Care Network, IDeA, ADASS and BJHC.


Over the course of the last decade I have been PI or CI of funding of over £3.5m from a range of sources including Research Councils/Agencies (including ESRC, EPSRC, NIHR, TSB, JISC, EC Framework Programmes 5 and 6), and national government departments (including DCLG, DH) and a range of other international, national and regional bodies (see below for details).

Selected Past Projects

Principal-Investigator Forces in Mind Trust grant (2014) Information Sharing for Ex-Services Personnel/Veterans on behalf of ANEC and ILG. 

Co-Investigator Australian Research Council (ARC) grant (2011-14) Generating insights for the future: A retrospective, comparative study of attempts to implement large-scale electronic health record systems. 

Co-Investigator Technology Strategy Board (TSB)/ESRC/NIHR funded project  part of ALIP3 and ALIP4 programmes: Sustainable Business Models for Assistive Living Technologies (SALT) project (2011-14)

Principal-Investigator NE-IEP and ILG Evaluation of the Provider Development Innovation Fund for Adult Social Care (2010-11)

Principal-Investigator Technology Strategy Board (TSB) Knowledge Transfer Project (KTP) Development of an Accreditation Scheme for Assistive Living Products in partnership with the Better Living Trust (2010-11)

Principal-Investigator Newcastle University Valuing Social Values (VSV) Network (2009-11). Co-Productive project with NE Social Enterprise Partnership (NESEP), VONNE, Pentagon Partnership and Co-Operatives North East

Co-investigator ESRC Seminar Series grant Re-mixing the economy of welfare: beyond the market and the state (2008-10)

Principal-Investigator of FP6 Older Peoples Services at Home (OLDES) project (2007-10)

Principal-Investigator of NE-IEP Survey of Progress towards Good Practice in Information Governance in Local Government and Fire and Rescue Services in the NE Region (2009-10)

Co-Investigator DH ICT Policy Research programme Integrating Telecare for Chronic Disease Management in the Community project (2007-9)

Co-investigator NE-EP Local Authority Approaches to Community Engagement, Empowerment and Development (2008)

Co-investigator ESRC IMPACT grant on Delivering public services in the mixed economy of welfare: Putting research into practice (2007-8)

Co-Investigator of JISC JULIET (Information Environment for HE) project (2006-7) 

Co-Investigator of JISC MUSIC (System Integration in FE/HE) project (2006-7) 

Co-Investigator of JISC EPICS (Regional e-portfolios for FE/HE) project (2005-6) 

Principal-Investigator of ODPM/DCLG Local e-government programme, FAME (Framework for Multi-Agency environments) National Project (2003-6) 

Principal-Investigator of NE Regional Centre for Excellence Children's Service Directories (CSD) project (2006)

Principal-Investigator of ODPM Centre Local e-Communications (CLEC) project (2003-4)

Co-Investigator of FP5 IST SmartOrganisations AESOP project (2002-4)

Co-Investigator of DH Social Care Information Policy Unit Virtual ESCR project (2002-3)

Senior Researcher on EPSRC System Integration programme - Multi-Agency Environments (AMASE) project (2002-4)

Senior Researcher on DH/NHS Executive E-Prescriptions Messaging trial (ETP project) (2001-2)

Senior Researcher on NHS R&D programme Repeat Prescribing Decision-Support project (2000-01)

Researcher/Senior Researcher on DH/NHS Executive PRODIGY GP Prescribing Decision-Support project (95-02)

Details on all projects (including reports) are available through or by contacting me via my e-mail address:

Selected publications are available via

Industrial Relevance

Design, implementation and intepretation of information and of information systems in the public/third sector
Collaborative working/Inter-organisational relationships (including markets and marketplaces)
Multi-agency working and environments
Information sharing and information governance in partnership and collaborations
Information design and evaluation


Teaching and Learning

My teaching and learning activity draws on my research interests in the use of data and information in the public, third sector and higher education (at both UG and PG level). I am a Fellow of the Higher Education Academy (FHEA) and take an action learning approach to teaching through seeking to engage students through their own knowledge and experiences.  In recent years I have been nominated by students for the VC's Teaching Excellence award and the Newcastle University Student Union Teaching Excellence Award (for innovative teaching). My pedagogical research is focused on aspects of the student experience and has been supported by a number of University funded internal consultancy projects, Teaching Innovation awards and Research Scholarships.

I also have a strand of research which focuses on the design, implementation and use of information and information systems in the HE sector. With colleagues (including James Cornford, Paul Richter and Sue Baines) I have been engaged in a range of internal and external consultancy projects (e.g. for Newcastle University on the development of e-portfolios and also for JISC on system integration). As well as the impact of the learning from these activities a number of reports and tools are available. Findings have also been presented at a number of national and international conferences on policy and practice in higher education and various papers are being prepared for publication.

Undergraduate Teaching

Research and Consultancy Skills for Business and Management (Module Leader)

Postgraduate Teaching 

Understanding Partnership Working (MBA - Module Leader)

Doctoral Research Workshops

Executive Education

In the past I have led sessions on Leading Change in Healthcare Environments (MSc in Healthcare Management) and Partnership Working (part of CIPD accredited courses)

Other sessions have led include a range of training, conferences and workshops for public, private and third sector organisations on aspects of partnership working/inter-organisational relationships and information sharing/information governance.