Frequently Asked Questions - FAQ's

3 Year Student membership

Q: What does my 3 year Sports Centre ‘Silver membership’ entitle me to?

A: It entitles you to:-

Use the University Sports Centre & book activities e.g. squash, badminton, football, basketball etc.

Take part in the Intra Mural/Campus Sport Programme.

Take part in exercise classes (an additional charge of £2.00 per class, no show fee £3.00).

Q: Can I upgrade my membership?

A: Yes. You can add on the following upgrade option to your basic 3 year ‘Silver membership’ for the following fees. Gold 1 year upgrade is valid until the end of the academic year (20 September 2015). Gold 3 year upgrade is valid until (30 September 2017).

Gold 1 year – £110.00

Gold 3 year – £300.00

Benefits of this category are:
All benefits of Silver membership plus
Unlimited use of the Health & Fitness Suites
FREE entry to exercise classes (Gold Members who book a class and fail to show up or withdraw from a class without giving at least 3 hours notice of cancellation, will be charged a £3.00 no show or £2.00 late cancellation fee).

Members who book facility areas and fail to show up without giving at least 3 hours notice of cancellation, will be charged a £3.00 no show fee or £2.00 late cancellation fee).

All Gold members will be required to complete an induction course before you can use the Health and Fitness Suites. The initial induction is FREE and can either be done in person at the Sports Centre with one of our qualified instructors or you can access the e-induction online at www.ncl.ac.uk/sport/campus/indoor/e-induction for you to complete prior to visiting the gym. All inductions can be booked in person at the Sports Centre or by telephone on 0191 208 7225 (£6.00 charge applicable if no prior notice of cancellation is given).

Q: How do I upgrade my membership?

A: All upgrades (from Silver to Gold) take place at the Sports Centre during centre opening hours.

Q: What are my payment options?

A: A ‘one-off’ payment request of £165.00 will be issued with your accommodation invoice. Alternatively if you have chosen to pay your accommodation charges by direct debit, payments will be split over each term 01 November 2014 = £65.00, 01 February 2015 = £50.00 and 01 May 2015 = £50.00. You will be issued an advanced payment notice prior to payment being taken. Please note, failed direct debits will incur an additional cost of £25.00.

Q: Can I cancel my membership?
A: Yes, there is a 14 day cooling off period and if you cancel your membership prior to 13 October 2014, you will be granted a full refund of any fees you have paid. Partial refunds granted (£100) for years 2 and 3 when cancellation form completed and submitted after 13 October 2014, but prior to 12 January 2015. Cancellation forms are available online at http://www.ncl.ac.uk/sport/membership/cancellation

Q: Can I defer my 3 year Silver Membership whilst I’m on a work placement out of the region for a year?

A: Yes, we will defer your membership for the year you are away from Newcastle University on a work placement relating to your degree course. We have a system in place that automatically picks up students that are on a placement away from the University. If this applies to you, we will send you a confirmation e-mail during your placement year to advise you that we have extended your Silver level membership by one year to accommodate for this period of non usage of the Sports Centre membership.

Q: Q: What happens if I withdraw from the University?

A: We will refund you for any remaining full academic years of your membership. e.g. If you have paid £165.00 in the 2014/2015 academic year and withdrawn prior to September 2015 we would refund the remaining two years of the membership period which equates to £100.00. Proof of withdrawal is required by e-mail to admin.sport@ncl.ac.uk from a member of staff within your school of study.

Q: If I forget my SMART Card will I still be allowed entry?

A: You have the following options:-

Pay a £2.00 entry fee once your membership details are verified (non refundable).
Go and collect your SMART Card.

Please note: We will not verify your membership and then allow access free of charge as all members are required to carry their SMART Card. This is their means of access to other parts of the Centre.

Q: Do you have any exercise classes and if so do I need to take out membership to attend them?

A: Yes, to both questions! Every term we run a comprehensive exercise class programme which includes a wide range of classes for all tastes and abilities. To attend these classes you would need to have at least the Silver membership which costs £65.00 for both students and graduates. These classes can be booked at an additional cost of £2.00 but are FREE to Gold members.
Classes are bookable up to 14 days in advance.
Booking: In person at Sports Centre reception with your SMART Card, telephone 0191 208 7225 or via our online booking system http://sportsbookings.ncl.ac.uk

To obtain your Login ID and Password which will allow you access to the online booking system you will need to e-mail sport@ncl.ac.uk with your full name and SMART Card number and a member of staff will e-mail you your details.

Q: How do I make a booking to use the courts, multi-purpose rooms, studio and outdoor pitches?

A: Indoor usage: In person at Sports Centre reception with your SMART Card, by telephone 0191 208 7225 or via our online booking system http://sportsbookings.ncl.ac.uk (PLEASE NOTE: Volleyball, Multi Purpose Rooms, Studio and Special bookings are not available to book online). To obtain your Login ID and Password which will allow you access to the online booking system you will need to e-mail sport@ncl.ac.uk with your full name and SMART Card number and a member of staff will e-mail you your details.

A. Outdoor usage: Please contact either Nick Beall, Facilities Service Manager by e-mail nick.beall@ncl.ac.uk or by telephone 0191 208 5159 or Denis Murphy, Participation and Events Manager by e-mail denis.murphy@ncl.ac.uk or by telephone 0191 208 5349.

Updated August 2013