Introduction to University IT services for new staff

Workshop Overview

This workshop has been designed to give all new staff a general introduction to University IT services, including a hands-on session covering the essentials of the University Common Desktop. This workshop is designed to be beneficial to all who attend whether you are a proficient or a novice IT user.

Ideally participants should attend within their first 4 weeks of employment.

Learning Objectives

At the end of the workshop participants will be able to:

  • Understand the University IT System: The Campus Managed Desktop
  • Monitor filestore, shared drives, profile & mailbox space
  • Use the University’s Global Address List (GAL) & People Search to source staff details
  • Handle file attachments, phishing & spam mail
  • Access email & files away from the office
Outline Programme

The workshop programme is as follows:

  • IT Service: Who we are & what we do
  • The University IT System: The Campus Managed Desktop
  • The University Network: connecting devices to Wi-Fi and e-mail
  • Contacts for help including the role of the Computing Officer
  • University websites including Academic and Research Resources
  • Your Login / Password: including responsibilities, resetting and security
  • University software: what’s available, how to access, upgrade & or purchase
  • Using Windows Explorer, file management, Shared Drives & Network Location File Shares
  • Roaming Profiles: what are they, managing your profile space, creating desktop shortcuts
  • Previous Versions: to recover deleted or corrupted files
  • Printing to local printers
  • University People Search: searching for University contact details
  • Outlook Exchange: hints & tips, mailbox space, using the Global Address List (GAL)
  • Security: including dealing with spam, junk & phishing emails
  • Using Outlook Exchange calendars & meeting requests
  • Access systems & software away from your own computer – OWA & RAS
  • Staff Development website, training & support available to University Staff

As a new member of staff you will be allocated with a login to access the Online Induction materials, covering Fire Safety, Diversity Induction and Getting the most from your PDR. For further information or to get a login please contact Vicky Beesley on Ext.83424.

Booking Details

SDU/IT Service

09:15 - 12:30

    It is not possible to access the workshop booking form unless connected to the University's campus network, should you wish to book a place on this workshop please contact the Staff Development Unit on 0191 208 6119 direct.


    1/2 Day


    Vicky Beesley Ext. 83424

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