Introduction to University IT services for new staff

Workshop Overview

This workshop has been designed to give all new staff a general introduction to University IT services, including a hands-on session covering the essentials of the University Common Desktop. This workshop is designed to be beneficial to all who attend whether you are a proficient or a novice IT user.

Ideally participants should attend within their first 4 weeks of employment.

Learning Objectives

At the end of the workshop participants will be able to:

  • Understand the University IT System: The Campus Managed Desktop
  • Monitor filestore, shared drives, profile and mailbox space
  • Use the University’s Global Address List (GAL) and People Search to source staff details
  • Handle file attachments, phishing and spam mail
  • Access email and files away from the office
Outline Programme

The workshop programme is as follows:

  • IT Service: Who we are and what we do
  • The University IT System: The Campus Managed Desktop
  • The University Network: connecting devices to Wi-Fi and e-mail
  • Contacts for help including the role of the Computing Officer
  • University websites including Academic and Research Resources
  • Your Login / Password: including responsibilities, resetting and security
  • University software: what’s available, how to access, upgrade and / or purchase
  • Using Windows Explorer, file management, Shared Drives and Network Location File Shares
  • Roaming Profiles: what are they, managing your profile space, creating desktop shortcuts
  • Previous Versions: to recover deleted or corrupted files
  • Printing to local printers
  • University People Search: searching for University contact details
  • Outlook Exchange: hints and tips, mailbox space, using the Global Address List (GAL)
  • Security: including dealing with spam, junk and phishing e-mails
  • Using Outlook Exchange calendars and meeting requests
  • Access systems and software away from your own computer – OWA and RAS
  • Staff Development website, training and support available to University Staff
Booking Details

SDU/IT Service

1:30pm - 4:30pm

  • Friday 14th August 2015 9.15am-12.30pm (Fully Booked)

It is not possible to access the workshop booking form unless connected to the University's campus network, should you wish to book a place on this workshop please contact the Staff Development Unit on 0191 208 6119 direct.


1/2 Day


Vicky Beesley Ext. 83424

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