The University operates a three-stage complaint procedure. Level 1 is the informal stage. Complainants are expected to have tried to resolve the issue / problem informally directly with the school / service / area concerned. If steps taken under Level 1 fail, or the complainant feels that their complaint has not been resolved, they can proceed to Level 2 by submission of a Complaints Form and supporting evidence.
Level 3 is the formal review. If a complainant remains unhappy with the Level 2 outcome they can request that the decision is reviewed. However, Level 3 requests can only be submitted on the basis of a procedural irregularity on the part of the Authorised Person, Complaints Officer, Complaint Adjudicator or Complaint Committee.
Complaint about another student of the University
If a student wishes to complain about another student at the University they should contact the Casework Team by emailing firstname.lastname@example.org. The email should contain a full explanation as to the nature of the concern, with supporting evidence. Student Progress Service may invite you to a meeting as part of the investigation.
The allegation will normally be investigated under the University's Student Disciplinary Procedure (PDF: 336KB)
Complaints made anonymously will not normally be investigated. Exceptionally, however, an anonymous complaint may be considered when the University accepts that there is a compelling case supported by additional evidence.
All complaint investigations are carried out with complete transparency whilst being mindful of the Data Protection Act.