Interaction Team
The Interaction Team are the first point of contact for face to face enquiries to level 2 Helpdesk in Student Services, and in most cases the first point of contact for email, telephone or correspondence enquiries; all of which are recorded within the University’s CRM system (customer relationship management system). The Interaction Team would deal fully, unless there was a need to forward the enquiry to a specialist colleague from a service area.
University Switchboard
The Interaction Team manages the University Switchboard between 8.30am and 5.00pm Monday to Friday (except Public Holidays and Closure Days).
Contact details
If you are a current student, please send your query via the online web-form which is available at https://my.ncl.ac.uk/students/contact
Any general enquirers from prospective students or members of staff, please send your enquiry via the online web-form available at: http://ncl.ac.uk/enquiries/
Staff
Sharon O'Donnell - Interaction Team Manager
Sarah Kendall - Interaction Team Leader
Sarah Levison - Interaction Team Leader
Stephen Murphy - Interaction Team Leader
Jenny Allan - Interaction Team Assistant (part-time)
Caroline Armstrong - Interaction Team Assistant
Anna Bilsland - Interaction Team Assistant (part-time)
June Campbell - Interaction Team Assistant
Stacey Duggan - Interaction Team Assistant
Laura Ellis - Interaction Team Assistant
Samantha Frazer - Interaction Team Assistant (part-time)
Katie Harrison - Interaction Team Assistant
Stefanie Heydecke - Interaction Team Assistant
Tanya Hutchison - Interaction Team Assistant
Helen Mills - Interaction Team Assistant
Michelle Monaghan - Interaction Team Assistant (part-time)
Alison Perry - Interaction Team Assistant
Thom Piddock - Interaction Team Assistant
Sharon Slaymaker - Interaction Team Assistant (part-time)
Kelly Weightman - Interaction Team Assistant
Louise Woods - Interaction Team Assistant
Zoe Woods - Interaction Team Assistant (part-time)
Individual contact details are accessible to University staff via CAMA.
