interaction

Interaction Team

The Interaction Team are the first point of contact for face to face enquiries to level 2 Helpdesk in Student Services, and in most cases the first point of contact for email, telephone or correspondence enquiries; all of which are recorded within the University’s CRM system (customer relationship management system). The Interaction Team would deal fully, unless there was a need to forward the enquiry to a specialist colleague from a service area.

University Switchboard

The Interaction Team manages the University Switchboard between 8.30am and 5.00pm Monday to Friday (except Public Holidays and Closure Days).

Contact details

If you are a current student, please send your query via the online web-form which is available at https://my.ncl.ac.uk/students/contact

Any general enquirers from prospective students or members of staff, please send your enquiry via the online web-form available at: http://ncl.ac.uk/enquiries/

Staff

Sharon O'Donnell - Interaction Team Manager

Sarah Kendall - Interaction Team Leader

Sarah Levison - Interaction Team Leader

Stephen Murphy - Interaction Team Leader

Jenny Allan - Interaction Team Assistant (part-time)

Caroline Armstrong - Interaction Team Assistant

Anna Bilsland - Interaction Team Assistant (part-time)

June Campbell - Interaction Team Assistant

Stacey Duggan - Interaction Team Assistant

Laura Ellis - Interaction Team Assistant

Samantha Frazer - Interaction Team Assistant (part-time)

Katie Harrison - Interaction Team Assistant

Stefanie Heydecke - Interaction Team Assistant

Tanya Hutchison - Interaction Team Assistant

Helen Mills - Interaction Team Assistant

Michelle Monaghan - Interaction Team Assistant (part-time)

Alison Perry - Interaction Team Assistant

Thom Piddock - Interaction Team Assistant

Sharon Slaymaker - Interaction Team Assistant (part-time)

Kelly Weightman - Interaction Team Assistant

Louise Woods - Interaction Team Assistant

Zoe Woods - Interaction Team Assistant (part-time)

Individual contact details are accessible to University staff via CAMA.