Who are the Visa Team?
The Visa Team are Newcastle University’s designated student visa advisers: Tracey Baxter, Ross Patterson and Hena Mookerji.
The team is based on Level 2, King’s Gate and they are available Monday to Friday (apart from university closures) to answer visa queries from prospective and registered non-EEA students.
The team offers Tier 4 and PBS dependant workshops, one-to-one appointments to check Tier 4 general application forms following visa workshops and a drop-in service for more complex visa issues. They can also be contacted by web enquiry form at enquiry form.
If you need to speak to a member of the Visa Team at a drop-in session, you do not need to make an appointment, but we would ask to read the Terms and Conditions of the service carefully.
OISC
The visa advisers at Newcastle University are authorised to provide immigration advice and services as regulated by the Office of Immigration Service Commissioners (OISC). The OISC sets the standards to which services and advice must comply. For further information about the OISC, please see the Office of Immigration Service Commissioners.
Data Protection
Please note that a record of advice given will be noted and recorded electronically on a confidential system. All data is stored in accordance with Newcastle University’s Data Protection policy. For further details, please see www.ncl.ac.uk/data.protection. In line with our obligations to UKBA as a Tier 4 licensed sponsor, however, we may be required to share information on specific cases. Please ask the Visa Team for further details.
In the event of an institutional audit by the OISC, your record may be viewed strictly for audit purposes only. Please let your adviser know if you do not wish to have your record used for this purpose.
Complaints
In the event of a complaint about the service, please refer initially to the Student Complaints Procedure at www.ncl.ac.uk/students/progress or you may contact the OISC by e-mailing info@oisc.gov.uk
