After you submit

After you have submitted your Tier 4 General Visa Application

We have produced a simple flowchart (PDF: 176 KB) explaining the Tier 4 process after you have submitted and paid for your application. The following questions may help if you require further information.

Frequently asked questions

How do I enrol my biometrics?

Can I use the money in my bank account?

How long will my application take?

I need to leave the UK urgently, can I get my passport back?

I have received an email to make an additional IHS payment, what should I do?

I have received an email from the Home Office that my application is about to be deleted, what should I do?

I have received a letter from the Home Office stating that there are documents missing from my application, what should I do?

I have received a letter to attend a credibility interview, what should I do?

How do I enrol my biometrics?

After your have paid for your application a Biometric Enrolment Letter (BEL) will be generated automatically, you should print this out when you reach the end of the online application process. The letter is normally six pages including a page with a barcode. Please check the letter carefully, making sure your name and date of birth are correct. If you are applying with dependent children make sure the letter states the name of the responsible adult who will be accompanying them to the Post Office. You will need take this letter to a participating Post Office to enrol your biometric information. The Post Offices in Newcastle do not provide this service, the nearest Post Offices that provide this service are:

South Shields Post Office
Keppel Street
South Shields
NE33 1AA

Sunderland Post Office
45-47 Fawcett Street
Sunderland
SR1 1RR

Durham Post Office
33 Silver Street
Durham
DH1 3RE

You MUST enrol your biometric information within 15 days of receiving this letter. If you fail to enrol your biometric information then your application may be rejected.

For Newcastle University London students, the nearest Post Offices that offer this service are:

Houndsditch Post Office
11 White Kennet Street
London
E1 7BS

Old Street (205)
205 Old Street
London
EC1V 9QN

London Bridge Post Office
19a Borough High Street
London
SE1 9SF

Can I use the money in my bank account?

When you submit your Tier 4 application you will have submitted financial documents (bank statements, bank letter etc) showing that you have sufficient funds for course fees and maintenance. It is recommended that you maintain the minimum amount required by the Home Office in your account until a decision has been made to grant you the visa. If the balance on the financial evidence includes unpaid tuition fees, you can pay these fees if required to do so.

How long will my application take?

The typical processing time for a Tier 4 application is 6-8 weeks. If the application will take longer than 8 weeks you will normally be notified by email. Please note that the Visa Team cannot contact the Home Office to expedite your application unless you have been waiting for more than 12 weeks.

I need to leave the UK urgently, can I get my passport back?

If your visa application has not been decided by the Home Office and you have an urgent need to travel, we would recommend that you withdraw the visa application in order to retrieve your passport, which could take up to 20 working days. You will need to contact the Visa Team in order to initiate this process. Once you have left the UK, you will need to make a fresh visa application from your home country or normal country of residence before returning to the UK.

However if you have been waiting for 12 weeks or more for a decision we may be able to contact the Home Office on your behalf to expedite your visa application. You will have to submit proof of your emergency and flight details if applicable. Please note that a decision to expedite the application lies with the Home Office.

I have received an email to make an additional IHS payment, what should I do?

If you have been advised during your visa appointment that there is a potential underpayment towards the IHS, then you should follow the instructions in the email and make the top-up payment. If you are unsure that the email is a genuine email from the Home Office, or if you believe that the request for additional payment is incorrect, please contact the Visa Team for further advice.

I have received an email from the Home Office that my application is about to be deleted, what should I do?

You should only receive this email if you have started more than one online UK visa application. You can see an example of this email here (PDF: 33 KB). This refers to a draft application, rather than the application you have submitted and paid for. You do not need to do anything with regard to this email.

I have received a letter from the Home Office stating that there are documents missing from my application, what should I do?

If you have submitted all the relevant documents to the Visa Team for your visa application then you do not need to worry about this letter. However if you believe that there are documents missing from your application please contact the Visa Team as soon as possible.

I have received a letter to attend a credibility interview. What should I do?

The Home Office may ask you to attend a credibility interview to help them assess your application. If this is necessary they will send you a letter (or email with a letter attached) with details of the date and time of your appointment and where you need to attend.

It’s very important that you respond to this letter as soon as you receive it to confirm that you will attend.

Please note that you MUST enrol your biometrics prior to your appointment

If you do receive a letter asking you to attend a credibility interview and would like to discuss it further then please contact the Visa Team and we will be happy to help.

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