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Who are the Visa Team?

The Visa Team are Newcastle University’s designated student visa advisers: Tracey Aston, Ross Patterson and Hena Mookerji. Please refer to our statement of service (PDF: 100KB) for further information about the services we offer.

The team is based on Level 2, King’s Gate and they are available Monday to Friday (apart from university closures) to answer visa queries from prospective and registered non-EEA students.

The team offers Tier 4 and PBS dependant workshops, one-to-one appointments to check Tier 4 general application forms following visa workshops and a drop-in service for more complex visa issues. They can also be contacted by web enquiry form.

If you need to speak to a member of the Visa Team at a drop-in session, you do not need to make an appointment, but we would ask to read the Terms and Conditions (PDF: 119KB) of the service carefully.

Special Announcements:

English Language Requirements updates for TOEFL and TOEIC

TOEFL and TOEIC no longer SELTs

ETS has decided not to extend its licence as a provider of secure English language tests for the Home Office. Students with pending applications should already have been contacted by the Home Office and advised that if they do not submit an alternative English language qualification their application will be refused.

We are seeking further clarification from the Home Office regarding this matter, so please refer back to us for further updates.

Important information about our work with the Home Office

The Visa Team will submit appropriate visa applications to the Home Office on behalf of students and follow up such cases with relevant enquiries. The Visa Team can also assist with enquiries about a student's immigration status  and assist with corrections where mistakes have been made by the Home Office.

Students approaching the Visa Team for assistance should note, however, that they have no control over visa processing times. They do not have control over the length of time it takes the Home Office to correct errors or to respond to enquiries. Where it should prove necessary to submit immigration documents to the Home Office, students should understand that it is not reasonable to make any arrangements which would necessitate use of those documents until they have been returned by the Home Office. The University cannot accept responsibility for any loss incurred by failure to follow this guidance.

Contacted by Capita Connect: We are aware that some students have been contacted by Capita Connect by telephone, text and/or email (CapitaContact@homeoffice.gsi.gov.uk or 0844 375 4636) and being asked to provide evidence that they have made immediate plans to leave the UK since they no longer have leave to remain here. For full details, please visit the Home Office website.

Telephone Scam: Over the last year or so, there have been several versions of a scam where students, or their family members in their home country, are telephoned by people pretending to be from the Home Office. We have heard this week (18th October 2013) of a new scam where the phone call appears to have been made from the Office of the Immigration Services Commissioner (OISC). The OISC have been made aware of this and have put a warning up on their website. If you are unsure, please come to see us at our visa drop-in.

Participating Post Office Ltd for Biometrics: Relevant Post Office branches can be found here. Please note the web address on the biometric invitation letter is incorrect.

 

OISC (Office of Immigration Service Commissioners)

The visa advisers at Newcastle University are authorised to provide immigration advice and services as regulated by the Office of Immigration Service Commissioners (OISC). The OISC sets the standards to which services and advice must comply. For further information about the OISC, please see the Office of Immigration Service Commissioners.

Data Protection

Please note that a record of advice given will be noted and recorded electronically on a confidential system. All data is stored in accordance with Newcastle University’s Data Protection policy. For further details, please visit our Data Protection website. In line with our obligations to UKBA as a Tier 4 licensed sponsor, however, we may be required to share information on specific cases. Please ask the Visa Team for further details.

In the event of an institutional audit by the OISC, your record may be viewed strictly for audit purposes only. Please let your adviser know if you do not wish to have your record used for this purpose.

Complaints

In the event of a complaint about the service, please refer initially to our Student Complaints Procedure or contact the OISC by e-mailing info@oisc.gov.uk