Who are the Visa Team?

The Visa Team are Newcastle University’s designated student visa advisers: Tracey Aston, Kay Broadhurst, Jenny Johnson, Hena Mookerji, and Jamie Stogden. Please refer to our statement of service (PDF: 101KB) for further information about the services we offer.

The team is based at the Newcastle campus on Level 2, King’s Gate and they are available Monday to Friday (apart from university closures) to answer visa queries from prospective and registered non-EEA students.

The team offers Tier 4 and PBS dependant workshops, one-to-one appointments to check Tier 4 general application forms following visa workshops and a drop-in service for more complex visa issues. They can also be contacted by web enquiry form.

If you need to speak to a member of the Visa Team at a drop-in session, you do not need to make an appointment, but we would ask to read the Terms and Conditions (PDF: 120KB) of the service carefully.

For students who are studying at Newcastle University London please email if you have any questions. Further information about our team at Newcastle University London will be released soon.

Special Announcements:

Introduction of the Immigration Health Surcharge

From 6th April 2015, non-EEA nationals who are already in the UK and are extending their visa will be eligible to pay an Immigration Health Surcharge (IHS) which goes towards the National Health Service (NHS). This applies to everyone extending their Tier 4 visa unless you are a national of Australia or New Zealand, however you will still need a reference number.

We have updated our webpages to help you calculate the charge and pay, please see here for applications inside the UK and here for applications from outside the UK

You can also find further guidance from the home office website here and a Home Office have also released the following Q & A for further information.

Proposed changes to immigration rules

The recent proposed changes to Tier 4 rules have resulted in some concern amongst students. Please see our briefing sheet surrounding this matter which outline and clarify the proposed changes.

Telephone Scam - warning

Students should be aware of immigration related telephone scams. We have had information about several scams currently operating where the caller claims to be from 'the UKBA' and is calling from a number which is listed on several immigration related websites. The caller may appear to know lots of information about you and may tell you that there is an error on your visa or that you made a mistake on your paperwork when you entered the UK. They may ask for money to correct it or tell you that the case will go to court.

You should be aware that the UK Border Agency (UKBA) no longer exists and is now called UK Visas and Immigration (UKVI), part of the Home Office. The Home Office will never contact you by telephone to request personal details or make any payments. If you receive a call like this we would strongly advise you not to make any payment or give any personal details such as your address to the caller. You can simply hang up the call, and you may want to report the call to your local police station so they are aware of it. We would also advise you to report it to the campus police officer, Mo, so he is aware of how many students are being affected by this. Please contact us and we can advise on how to get in touch him.

The Home Office are aware of these types of scams and have provided some information on their website. Some helpful advice is also available from UKCISA. If you are unsure what to do, please come to see us at our visa drop-in or contact us on

Police Registration

Please note that there has been recent changes to the way the Police Registration condition is stated on your student visa. Please see our webpages on Police Registration for further informaiton.

Administrative Review Procedure

All Tier 4 and (associated PBS Dependant applications) refusals for applications made in the UK on or after the 20 October 2014 will not attract a right of appeal. This has now been replaced with the administrative review process. For further details, please see the Home Office webpages.

International Student Newsletter

There is a new issue of our student newsletter, updated with information on our Schengen Visa workshops. To download a PDF copy please click here.

Important information about our work with the Home Office

The Visa Team will submit appropriate visa applications to the Home Office on behalf of students and follow up such cases with relevant enquiries. The Visa Team can also assist with enquiries about a student's immigration status  and assist with corrections where mistakes have been made by the Home Office.

Students approaching the Visa Team for assistance should note, however, that they have no control over visa processing times. They do not have control over the length of time it takes the Home Office to correct errors or to respond to enquiries. Where it should prove necessary to submit immigration documents to the Home Office, students should understand that it is not reasonable to make any arrangements which would necessitate use of those documents until they have been returned by the Home Office. The University cannot accept responsibility for any loss incurred by failure to follow this guidance.

Contacted by Capita Connect: We are aware that some students have been contacted by Capita Connect by telephone, text and/or email ( or 0844 375 4636) and being asked to provide evidence that they have made immediate plans to leave the UK since they no longer have leave to remain here. For full details, please visit the Home Office website.


OISC (Office of Immigration Service Commissioners)

The visa advisers at Newcastle University are authorised to provide immigration advice and services as regulated by the Office of Immigration Service Commissioners (OISC). The OISC sets the standards to which services and advice must comply. For further information about the OISC, please see the Office of Immigration Service Commissioners.

Data Protection

Please note that a record of advice given will be noted and recorded electronically on a confidential system. All data is stored in accordance with Newcastle University’s Data Protection policy. For further details, please visit our Data Protection website. In line with our obligations to UKBA as a Tier 4 licensed sponsor, however, we may be required to share information on specific cases. Please ask the Visa Team for further details.

In the event of an institutional audit by the OISC, your record may be viewed strictly for audit purposes only. Please let your adviser know if you do not wish to have your record used for this purpose.


In the event of a complaint about the service, please refer initially to our Student Complaints Procedure or contact the OISC by e-mailing