Information for Staff

Students relaxing

About Us

The Student Wellbeing Service is open 9am to 5pm Monday, Tuesday, Thursday and Friday and 10am to 5pm Wednesday. We are available to offer consultation to any member of staff who needs advice or requires information about the services and support that we offer to students.

In an Emergency

If you are worried about the emotional health of a student and believe they may be at risk of harming themselves or others you should access help immediately. If this is outside of the above opening hours please follow the out of hours flow chart.

Consultancy for staff

Consultancy is an advice and signposting service, operated by qualified SWS professionals, for those who are concerned about the mental health of a Newcastle University student.

In your professional role within the university it is likely that you will feel some responsibility for the wellbeing of students. Understandably, it can be very daunting, and even disturbing, when faced with a student who is distressed or vulnerable.

If you are a member of Newcastle University staff and you are concerned about the mental health of a student, you can contact Student Wellbeing through consultancy and we will be able to advise and/or signpost as best we can. It may be that you feel you just need some professional reassurance about how to deal with a student that is worrying you.

As you will appreciate, for confidentiality reasons we are unable to tell you if a student has made contact with our service. While we also cannot contact a student following queries from 3rd parties, we would advise you to encourage the student to contact our service themselves in order to make an appointment for an Initial Assessment. From here we can ascertain what help and potential treatment the student may need.

Further consultancy information for Newcastle University staff

Concerned about a Student

If you have any concerns about emotional, or psychological problems that are affecting a student we would encourage you to contact us and ask to speak with one of the mental health and counselling team.

Student Consent

  • If you have a student's consent you can discuss them with us by name.
  • If you do not have their consent you can talk to us without naming them, telling us some detail of the situation and your concerns.
  • You can talk to us about a named person without their consent if you are concerned that they are going to harm themselves or others.
  • If a student you have consulted us about then contacts Student Wellbeing, because of confidentiality and ethical practise, they will be seen by a different member of staff from the one who has spoken to you.

Please note, because of the limits of confidentiality we cannot disclose information to you about whether a student is being seen within the service without their explicit consent.

Additional Services for Staff

For further information on the support and guidance offered please access the links below:

If you are unable to find the information you require on our website of if you have any specific requests please contact us.