Help in a Crisis

Emergency and out of hours contacts

Student Wellbeing is not an emergency service.  We do not run an out of hours service. 

Emergency services

If you are worried about your safety or feel at risk of harming yourself, you need to access help immediately.

If you feel your life is in imminent danger, you should call 999 or go to Accident and Emergency at the nearest hospital.

Local centres are located at:

  • Royal Victoria Infirmary, Queen Victoria Road, Newcastle, NE1 4LP
  • North Tyneside General Hospital, Rake Lane, North Shields, NE29 8NH
  • Queen Elizabeth Hospital, Sheriff Hill, Gateshead, NE9 6SX

If you are a member of staff and are concerned about a student, please refer to our out of hours flowchart.

Out of hours help

For emergencies on campus, and if you are worried about your own safety or the safety of a fellow student, call University Security on 0191 208 6817, 24 hours a day, 7 days a week.

Outside normal surgery hours you can still phone your GP practice, but you'll usually be directed to an out-of-hours service. The out-of-hours period is from 18.30 – 08.00 on weekdays and all day at weekends and on bank holidays.

Consider calling NHS 111 if you urgently need medical help or advice, but it's not a life-threatening situation. You can also call NHS 111 if you're not sure which NHS service you need.

Nightline

Student-run listening service providing emotional support and information, open every night during term time by phone (20.00 – 08.00) and IM (20.00 – 00.00).  

Telephone: 0191 261 2905                           www.nusu.co.uk/nightline

No panic

No panic is a registered charity which helps people who suffer from panic attacks, phobias, obsessive compulsive disorders and other related anxiety disorders.

Helpline available every day 10:.00 – 22.00

Telephone: 0844 967 4848                           www.nopanic.org.uk                     

Samaritans

Available round the clock, 24 hours a day, 365 days a year. If you need a response immediately, it's best to call on the phone. You don't have to be suicidal to contact Samaritans.

Telephone: 116 123 (Free to call)

Email: jo@samaritans.org.uk                     www.samaritans.org.uk

PAPYRUS – Prevention of young suicide

Run a national helpline, HOPELineUK, providing practical help and advice to vulnerable young people and to those concerned about any young person who may be at risk of suicide (including text and email services). 

Open Monday to Friday 10.00 – 22.00, weekends 14.00 – 22.00 and bank holidays 14.00 – 17.00.

Telephone: 0800 068 4141

Email: pat@papyrus-uk.org                        www.papyrus-uk.org

SANEline

SANE provides emotional support and information to anyone affected by mental illness, including families, friends and carers. 

Helpline available 18.00 – 23.00 every evening, also Textcare service and 24-hour online support forum.

Telephone: 0300 304 7000                           www.sane.org.uk

Campaign against living miserably (CALM)

The Campaign Against Living Miserably, or CALM, exists to prevent male suicide by offering support to men in the UK, of any age, who are down or in crisis via a helpline and website. 

Open 17.00 – 00.00, 365 days of the year.  

Telephone: 0800 58 58 58                            www.thecalmzone.net