Out of Hours Help

Please follow the out of hours flow chart (PDF 274KB) for assistance in an emergency or outside of our opening hours. In addition the following services are available if you need help:

Mental health emergencies (out of hours)

  • If the situation is urgent contact the Emergency Services (Ambulance, Police) Telephone 999.
  • If less urgent please contact your GP for advice. All surgeries operate an out of hours system. Ring the usual number for your GP surgery.
  • Mental Health Matters Helpline 0845 601 2457 - advice/information for mental health.

Concerns regarding the safety of a child

  • Walker Social Services 0191 2955535
  • Sheriff-Leas Social Services 0191 2863311
  • Cruddas Park Social Services 0191 2772500
  • After 5.00pm all phone calls are diverted to the Emergency Duty Team, 0191 232 8520

Out of hours help lines

  • Alcohol
    Drinkline: 0800 917 82 82 (24 hour)
  • Bullying
    Bullybusters: 0800 169 6928 (Mon - Fri 9am - 7pm)
  • Drugs
    Talk to Frank: 0800 77 66 00 (24hour)
  • Eating
    BEAT: 0845 634 1414 (Mon- Fri 10.30am - 8.30pm
    Sat 1pm - 4pm)
    Youthline (Under 25): 0845 634 7650 (Mon-Fri 4.30 – 8.30pm
    Sat 1pm – 4.30pm)
  • Gambling
    GAMCARE: 0845 6000 133 (8am - midnight, 7 days a week)
  • Health
    NHS Direct: 0845 4647 (24hour)
  • Mental health
    SANELINE 0845 767 8000 (6pm-11pm)
    Mental Health Matters: 0845 601 2457 (6pm-6am)
    Nightline - listening service for students run by students. 8pm - 8am on 0191 261 2905
  • Pregnancy
    Marie Stopes Helpline: 0845 300 8090 (24 hour)
  • Sexuality
    LGBT: 0207 837 7324 (Tues, Wed, Fri 7.30pm – 9.30pm)
  • Suicidal thinking
    Samaritans: National. 08457 90 90 90,
    Local: + 44 (0) 191 232 72 72 (24hour)
    HOPELineUK: 08000 68 41 41. Mon-Fri 10am – 5pm and
    7pm – 10pm Weekends 2-5pm
    Nightline - listening service for students run by students. 8pm - 8am on 0191 261 2905