Information for Staff

About Us

The Student Wellbeing Service is open 9am to 5pm Monday, Tuesday, Thursday and Friday and 10am to 5pm Wednesday. We are available to offer consultation to any member of staff who needs advice or requires information about the services and support that we offer to students.

In an Emergency

If you are worried about the emotional health of a student and believe they may be at risk of harming themselves or others you should access help immediately. If this is outside of the above opening hours please follow the out of hours flow chart.

Concerned about a Student

If you have any concerns about emotional, or psychological problems that are affecting a student we would encourage you to contact us and ask to speak with one of the mental health and counselling team.

Student Consent

  • If you have a student's consent you can discuss them with us by name.
  • If you do not have their consent you can talk to us without naming them, telling us some detail of the situation and your concerns.
  • You can talk to us about a named person without their consent if you are concerned that they are going to harm themselves or others.
  • If a student you have consulted us about then contacts Student Wellbeing, because of confidentiality and ethical practise, they will be seen by a different member of staff from the one who has spoken to you.

Please note, because of the limits of confidentiality we cannot disclose information to you about whether a student is being seen within the service without their explicit consent.

If a Student Discloses a Disability

Once a student has disclosed, it is important to know what steps to take. The obvious first step is to encourage the student to contact the Student Wellbeing Service (SWS). Once a student has disclosed a disability the University has a responsibility to actively promote equality of opportunity for that student. We are therefore required to respond to any form of disclosure of disability, unless the student request that this be treated in confidence.

Please read the following for further information:

Disclosure – Guidance for Staff (PDF: 373KB)

Additional Services for Staff

For further information on the support and guidance offered please access the links below:

If you are unable to find the information you require on our website of if you have any specific requests please contact us.