Careers Service


  • We undertake a wide range of in-house surveys and collect lots of feedback from our customers. Key themes in terms of suggested improvements, changes or issues which emerged from feedback are:

    • The visibility, functionality and login processes to our on-line vacancies notification system needed improving
    • The request from students for more targeted communications
    • The Passport to Work scheme should involve a longer period of shadowing
    • The need for more communication between Career Development module tutors and tutees
    • Long waiting times to speak to IAG staff in the Careers Service
    • The availability of booked appointments for mock interviews
    • The opportunity to access careers information via a VLE
    • The opportunity for more contact between staff and students on the Career Development Module
    • The inconvenience of a separate careers website login and password for students
    • Opportunities for more networking at the Newcastle University Enterprise Programme (NUEP)
  • We have responded to each of these areas:
    • We developed a new system https://internal.ncl.ac.uk/careers/students/vacsonline/ which has been designed with an improved job search facility, the ability to mark favourites, sign up for personalised daily or weekly alerts and email vacancies to friends and we incorporated the campus login facility
    • We have adopted a more segmented approach to C-Weekly (our on-line student newsletter) to include editions for international students and graduates each semester
    • The shadowing in the Passport to Work scheme has now been increased from 2 to 3 hours for each placement
    • For 2010/11, as well as individual tutorials and small group seminars with an assigned Module Tutor, and additional support available from the tutor by email/phone/in person where needed, all students will receive a monthly e-newsletter update about the module. This will include information about upcoming bookings, deadlines and top tips for succeeding on the module.
    • We set up 12 workshops on the topic of ‘part-time work for international students’. There are 15 places at each workshop and students have to book up. They have filled up fast. We have also extended the availability of careers adviser drop-in slots from 25 to 66 hours per week during term-time to meet the demand.
    • We have increased the number of appointments by introducing half hour appointments for mock interviews which can be booked at short notice.
    • We are trialling the delivery of course specific information (Architecture) on Blackboard with a view to expanding the provision to other courses in the future.
    • In 2010-11, as well as individual tutorials we introduced small group seminars with an assigned Module Tutor. We also sent all students a monthly e-newsletter update about the module, which included information about upcoming bookings, deadlines and top tips for succeeding on the module.
    • We incorporated Shibboleth login for all our student facing web systems allowing students to login with your Campus account details. Separate careers website login and password has been phased out for all current students.
    • We built in more networking time to NUEP sessions and included more team based exercises

    We receive a high level of favourable feedback from our varied customers and stakeholders. One multinational graduate recruiter sent the following unsolicited comment: “You are the most organised, helpful and friendly careers service I have worked with since being in graduate recruitment…I just hope the universities I have taken on (geographically closer to my base) live up to your high standards!!’