Student Services

Accessing Student Services

Accessing Student Services

Your first point of contact for all Student Services is the Student Engagement Team.

The Student Services helpdesk opening hours are:

  • 09:30 to 16:30 Monday, Tuesday, Thursday and Friday 
  • 10:00 to 16:30 on Wednesday only

 The Student Services telephone lines operating hours are:

  • 09:30 to 12:30 and 13:30 to 16:30 Monday, Tuesday, Thursday and Friday
  • 10:00 to 12:30 and 13:30 to 16:30 Wednesday only

Contact us on 0191 208 3333.

You can also use the web enquiry form below to send us your Student Services enquiries.

If you have a wellbeing related emergency outside of our normal opening hours, there are useful sources of help listed on our website. Please visit our Urgent Help page.

Offering you expert advice

The Student Engagement Team - based in King's Gate - can offer you expert advice. They will be able to answer many of your questions directly and can signpost you to colleagues within the integrated services if needed.

Contact us

Student Services
Level 2, King's Gate
Newcastle University
Newcastle upon Tyne
NE1 7RU

You can call us on +44 (0) 191 208 3333

[MEDIA]
Student Services, King's Gate.

Make an online enquiry

Prospective students and parents can contact us via our online enquiry form and/or request a prospectus.

Provide feedback

We welcome feedback from students and other customers. Your views about the service we provide are very important, and will help us to make improvements where required.