Reporting a fault

Reporting a fault

Find out how you can report faults and damages in your accommodation.


If something in your accommodation breaks or needs repairing just let us know. We have a team of maintenance staff and approved contractors who will aim to fix the problem quickly.

How to report a fault

You should report any faults or damage as soon as possible.  You can do this by:

Response Times

We will aim to deal with your repair as quickly as possible.  We prioritise repairs to ensure that the most urgent are dealt with first.

CategoryTarget response

Immediate response

Urgent Response within one working day
Normal engineering defects Response within three working days
Normal building defects Response within five working days
Low priority Response within 15 working days
Lifts Response next working day


Internet Connection

If you are having difficulty connecting to the internet in your accommodation, we can help.