September 2020 applicants

The information below is subject to change due to the ongoing Covid-19 situation. This page will be updated accordingly as circumstances change.

Reporting a fault

Find out how you can report faults and damages in your accommodation.

Repairs

If something in your accommodation breaks or needs repairing just let us know. We have a team of maintenance staff and approved contractors who will aim to fix the problem quickly.

How to report a fault

You should report any faults or damage as soon as possible. You can do this by:

Downloading our Repair Reporting app:
- Android
- iOS

Calling into your reception during opening hours
Emailing your reception
Submitting a repair request form for your residence:

Response Times

We will aim to deal with your repair as quickly as possible. We prioritise repairs to ensure that the most urgent are dealt with first.

Category	Target response
Emergency	Immediate response
Urgent	Response within one working day
Normal engineering defects	Response within three working days
Normal building defects	Response within five working days
Low priority	Response within 15 working days
Lifts	Response next working day

To help you identify what we would class as an emergency or urgent repair, there are some examples below. Please note that these are guidelines only and the list is not exhaustive:

Examples

Emergency

Serious risk to life or property e.g. fire, flood or person stuck in lift

Immediate Response

Flat door/lock broken so is accessible to anyone
Serious leak/ingress of water (especially if coming through ceiling)
Issue with fire alarm
Pest control issues – infestation
No mains lighting (if poses a health and safety concern)
Electrical faults (if poses a health and safety concern)
Anything where security is compromised (i.e a broken window)

Urgent

Considerable disruption to business or damage to property e.g. electrical failure in widespread area or flooding in large area

Respond within 1 working day

Power failures which are not resolved by resetting trip switch (if over a weekend)
No heating (when no alternative source can be supplied)
Electrics not working in room (if over a weekend)
Cooking facilities not working (if over a weekend)
Hot water off (if over a weekend)
No water at all

Internet Connection

If you are having difficulty connecting to the internet in your accommodation, we can help.

University-owned accommodation

Your first step should be to follow the instructions on the University’s IT Service’s website. They have information specifically for University accommodation.

If, after following these instructions, you are still having connection problems, you can book an appointment with our Network Tester, who will:

Check your network point is working correctly
Provide advice if the problem is your computer’s configuration

A Network Tester is not able to:

Configure your computer
Install software or hardware on to your computer
Provide you with equipment, such as cables and network cards

Managed Partnership Accommodation

If you live in one of our Managed Partnership residences and are experiencing connection issues, chat to your reception who will be able to point you in the right direction. You can find reception opening times and contact details in the "Reception" tab on your residence's page.