If something in your accommodation breaks or needs repairing just let us know. We have a team of maintenance staff and approved contractors who will aim to fix the problem quickly.
How to report a fault
You should report any faults or damage as soon as possible. You can do this by:
- Calling into your reception during opening hours
- Emailing your reception
- Submitting a repair request form for your residence:
We will aim to deal with your repair as quickly as possible. We prioritise repairs to ensure that the most urgent are dealt with first.
|Urgent||Response within one working day|
|Normal engineering defects||Response within three working days|
|Normal building defects||Response within five working days|
|Low priority||Response within 15 working days|
|Lifts||Response next working day
If you are having difficulty connecting to the internet in your accommodation, we can help.
University-managed accommodationUniversity-managed accommodation
If, after following these instructions, you are still having connection problems, you can book an appointment with our Network Tester, who will:
- Check your network point is working correctly
- Provide advice if the problem is your computer’s configuration
A Network Tester is not able to:
- Configure your computer
- Install software or hardware on to your computer
- Provide you with equipment, such as cables and network cards
Albion House and Barker HouseAlbion House and Barker House
Managed Partnership AccommodationManaged Partnership Accommodation
If you live in one of our Managed Partnership residences and are experiencing connection issues, chat to your reception who will be able to point you in the right direction. You can find reception opening times and contact details in the "Reception" tab on your residence's page.