If something in your accommodation breaks or needs repairing just let us know. We have a team of maintenance staff and approved contractors who will aim to fix the problem quickly.
How to report a fault
You should report any faults or damage as soon as possible. You can do this by:
We will aim to deal with your repair as quickly as possible. We prioritise repairs to ensure that the most urgent are dealt with first.
Category
Target response
Emergency
Immediate response
Urgent
Response within one working day
Normal engineering defects
Response within three working days
Normal building defects
Response within five working days
Low priority
Response within 15 working days
Lifts
Response next working day
To help you identify what we would class as an emergency or urgent repair, there are some examples below. Please note that these are guidelines only and the list is not exhaustive:
Category
Examples
Emergency
Serious risk to life or property e.g. fire, flood or person stuck in lift
Immediate Response
Flat door/lock broken so is accessible to anyone
Serious leak/ingress of water (especially if coming through ceiling)
Issue with fire alarm
Pest control issues – infestation
No mains lighting (if poses a health and safety concern)
Electrical faults (if poses a health and safety concern)
Anything where security is compromised (i.e a broken window)
Urgent
Considerable disruption to business or damage to property e.g. electrical failure in widespread area or flooding in large area
Respond within 1 working day
Power failures which are not resolved by resetting trip switch (if over a weekend)
No heating (when no alternative source can be supplied)
Electrics not working in room (if over a weekend)
Cooking facilities not working (if over a weekend)
Your first step should be to follow the instructions on the University’s IT Service’s website. They have information specifically for University accommodation.
If, after following these instructions, you are still having connection problems, you can book an appointment with our Network Tester, who will:
Check your network point is working correctly
Provide advice if the problem is your computer’s configuration
A Network Tester is not able to:
Configure your computer
Install software or hardware on to your computer
Provide you with equipment, such as cables and network cards
If you live in one of our Managed Partnership residences and are experiencing connection issues, chat to your reception who will be able to point you in the right direction. You can find reception opening times and contact details in the "Reception" tab on your residence's page.
