Staff Profile
Dr Mitchell Ness
Senior Teacher
Publications
- Phalusuk C, Blut M, Schoefer K, Ness M. Towards a Conceptual Framework for Understanding Customer Evaluations of Service Failure Delivery Network. In: 45th EMAC Annual Conference 2016. 2016, Oslo, Norway.
- Phalusuk C, Blut M, Schoefer K, Ness M. Towards a Conceptual Framework for Understanding Customer Evaluations of Service Failure in Delivery Networks. In: SERVSIG International Research Conference. 2016, Maastricht, The Netherlands.