Careers Service

Contact Us

Contact Us

Find out how you can contact the Careers Service online or by telephone.

With the Covid-19 pandemic, we’ve moved all our services online. We offer the exact same support that we used to at our physical drop-in services; for now it’s by email or video call.

Find out how to contact us below.


You can contact us via telephone, Monday to Friday, 9.00 - 17.00 on:

 +44 (0) 191 208 7748 (general enquiries)

+44 (0) 191 208 2020 (employers)


Book a careers appointment

You can book an online appointment with a careers consultant, CV adviser, information adviser or START Up adviser through MyCareer.

Go to Book > Appointments then click on our Appointment Finder tool to choose the right appointment type for you.

We’ll only have time to cover one topic during your appointment. If you have multiple queries, for example, you would like CV feedback and advice on how to find graduate jobs, please book two separate appointments.

You can book appointments up to 7 days in advance. If you are unable to attend your appointment, please cancel it as soon as possible.

Student appointments will be via Microsoft Teams. You won’t need a link to access the meeting – we’ll video call you directly at your appointment time, so please be ready and ensure that your device’s camera and microphone are working. We recommend that you download the Teams app beforehand.

Graduate appointments will be via Zoom – you will receive a meeting invitation for this in advance.

How to book an appointment with the Careers Service (1:22)

Can’t find what you are looking for/can’t get an appointment?

Contact us on 0191 208 7748 or submit a query on MyCareer and we will get back to you within 5 working days.  If you’re attaching a CV, covering letter or application for feedback, please include details of the opportunity that you’re applying for.

Additional requirements  

Please get in touch via MyCareer or at if you have any specific requirements, eg an alternative format, communication support, or other adjustment, to access our support. 

Before you book or send a message…

This is a particularly busy time for appointments. It would be worth checking our website to see if there is information there which can answer your question. 

Prospective students

If you're a prospective student and have a query related to a course, please contact the University or Postgraduate Admissions.


Employers should visit our employer website for details of the services we offer and specific contact details.