Our standard operating hours are Monday to Friday between 08.00 and 17.00. Additional staffing costs of £15 per hour per member of staff may be applied for events after 17.00, at weekends or on Bank Holidays. Please contact us for more information.
Notice Periods for Bookings
We require three working days' notice as a minimum for bookings taking place during our standard operating hours. For events after 17.00, at weekends or on Bank Holidays we require a minimum of seven working days' notice.
We try and assist wherever possible with last minute requests although we can't guarantee availability.
Minimum Order Value
Monday to Friday during standard operating hours, £10 per delivery.
Final numbers are required five working days prior to your event. If numbers reduce after this time you will still be charged, please see below.
We order well in advance of events so incur costs even if you cancel your event.
|Type of Event||Less than four hours prior to your event||Prior to the day of your event||On the day of your event||Less than three working days before your event||Less than five working days before your event||More than five working days before your event|
|Beverages only||100% charge||0% charge||0% charge||0% charge||0% charge||0% charge|
|Sandwiches and Buffet Lunches||100% charge||100% charge||100% charge||50% charge||0% charge||0% charge|
|Formal Lunches and Dinners||100% charge||100% charge||100% charge||100% charge*||75% charge*||0% charge|
For internal bookings, we require a Cost Centre or WBS element to confirm your booking.
If you are booking on behalf of an external client, we require a purchase order from them providing full contact address details (including email address) for invoicing purposes.
Checking Your Order
It is your responsibility to check all details of your booking when we send the order confirmation. Please advise if any element of the booking requires amending as we can't be held responsible for errors if these are not advised at the time of confirmation.
Sale or Return
We offer sale or return on unopened bottles of wine returned within two working days of your event.
If you require serving staff to attend your event, please notify at the time of booking. Please contact us to discuss pricing and availability.