About Booking

About your Booking

We are here to discuss your requirements and aim to help make your event a success.

Prior to Booking

Prior to making a booking please consider:

Booking your room, ensuring it's accessible for deliveries and collections and suitable tables are available to set out your catering. Portering assistance can be booked through ESS.  Please remember deliveries can be up to 45 minutes prior to your booked time.

  • Consider the type of guest attending your event and the amount of food required. We provide portion guidelines in our menus.
  • If you need serving staff for your event, please pre-book giving as much notice as possible.
  • VAT is not charged for internal events, please provide a Cost Centre or WBS element at the time of booking.
  • We need a purchase order for external or third party bookings, full contact details (including email) is needed in advance to add customers on the SAP system.
  • Please notify any changes to your order or advise changed delivery locations as soon as possible. Full details regarding notice period for bookings and our cancellation terms can be found in our Terms and Conditions.
  • It is your responsibility to carefully check your order confirmation. We cannot be held liable should mistakes not be picked up at the time of confirmation.

Booking Terms

Dietary Requirements and Allergens

If you or a guest has a food allergy or special dietary requirement and would like detailed information on ingredients used in our menus, please call us on 0191 2086363. We also provide a Wellbeing Portal which lists various allergens in our menus.

Time slots are available each hour, we highly recommend you book early to avoid disappointment. 

Delivery and Access

Your requested delivery is a guideline time and could be delivered up to 45 minutes prior to your nominated time. It is essential we are able to access the venue and that tables are provided for your catering. If we are unable to gain access to lay out your food we will be obliged to leave in packed crates outside the venue. All prices quoted include delivery and collection but do not include serving staff.  

Serving staff  can be provided at an additional charge, please call to discuss this.

Leftover Food

You are welcome to take any leftover food but EAT@NEWCASTLE cannot be held responsible for food safety and hygiene once removed after your event. Please ensure all serving dishes and plates are returned to us following your event; any missing or damaged items will be charged at full replacement cost.

Post Event Collections

All items must be repacked into the crates provided and should be available for collection (we aim to do this within 24 hours). You must advise if a collection will be different from the delivery location. A £25 charge will be applied if items are not repacked.