Operating hours

Our standard operating hours are Monday to Friday between 08.00 and 17.00 for Event Catering and 08.00 and 16.00 for Courtyard. If you require catering outside of these hours, please contact us for more information.

Notice periods for bookings

We require three working days' notice as a minimum for bookings taking place during our standard operating hours. For events after 17.00, at weekends or on Bank Holidays we require a minimum of seven working days' notice.

We try and assist wherever possible with last minute requests although we can't guarantee availability.

Minimum order value

Monday to Friday during standard operating hours, £20 per delivery.

Final numbers

Final numbers are required five working days prior to your event.  If numbers reduce after this time you will still be charged, please see below.

Post Event Collections

All items must be repacked into the crates provided and should be available for collection (we aim to do this within 24 hours). You must advise if a collection will be different from the delivery location. A £25 charge will be applied if items are not repacked. 

Cancellation

We order well in advance of events so incur costs even if you cancel your event.

Type of Event	Less than four hours prior to your event	Prior to the day of your event	On the day of your event	Less than three working days before your event	Less than five working days before your event	More than five working days before your event
Beverages only	100% charge	0% charge	0% charge	0% charge	0% charge	0% charge
Sandwiches and Buffet Lunches	100% charge	100% charge	100% charge	50% charge	0% charge	0% charge
Formal Lunches and Dinners	100% charge	100% charge	100% charge	100% charge	75% charge	0% charge

Payment

For internal bookings, we require a Cost Centre or WBS element to confirm your booking.

If you are booking on behalf of an external client, we require a purchase order from them providing full contact address details (including email address) for invoicing purposes.

Checking your order

It is your responsibility to check all details of your booking when we send the order confirmation. Please let us know if any element of the booking requires amending as we can't be held responsible for errors if these are not advised at the time of confirmation.

Missing or incorrect order

If your order includes items which are missing or incorrect, please notify us on the day of your event so that the items can be replaced, or a refund issued. Unfortunately, we aren’t able to issue refunds if the issue is not raised on the same day.

Sale or return

We offer sale or return on unopened bottles of wine returned within two working days of your event.

Serving staff

If you require serving staff to attend your event, please notify at the time of booking. Please contact us to discuss pricing and availability.