Chaplaincy and Pastoral Care

Experiencing Loss

Loss can come in many ways, including anything the breakdown of relationships with friends and family or bereavement. Any form of loss can be difficult to handle and even the most resilent can find coming to terms with loss a challenging experience. 

Bereavement, or grief, is a term used to describe the sense of loss felt when someone close to us or who we care about dies. It can be difficult and stressful and nearly everybody goes through it at some point in their lives.

This sense of loss may contain a range of emotions, such as sadness, anger, guilt, frustration and anxiety. Everyone experiences grief differently and there is no 'normal' or 'right' way to grieve. How we react will be influenced by many different things, including our age and personality, our cultural background and religious beliefs, our previous experiences of bereavement, our circumstances and how we cope with loss.

We are here to help and support you

Newcastle University is committed to providing support, advice, signposting and guidance to colleagues and students who are experiencing bereavement and loss.

You may know what sort of support you are looking for but, at what is often an overwhelming time, you may feel that you would like some help in working out where to start. Below you will find a range of support options that are available:

  • Pastoral Support can be accessed by colleagues and students from the Chaplaincy and Pastoral Care team at, or by booking a Listening Ear appointment
  • Colleagues and postgraduate students can access support from the Employee Assistance Programme via the following means:
    • Free 24 hour confidential helpline: 0800 030 5182
      Or for international calls: +44 0161 836 9498 (this will incur a charge).
    • Web portal. Navigate to 'Contact us' and you will find a form to request support as well as self-help webinars and resources.
    • Health Assured app (install the app onto your mobile).  There is a form to request support.
    • For all of the above you will need the following username and password: Username: Newcastle       Password: University
  • Just Ask is our volunteer-led listening and signposting service for staff. Find out about JustAsk and how to contact a volunteer on our JustAsk web pages.
  • All students can book an assessment appointment with the counselling team
  • Our student wellbeing website has a range of specialist support organisations you may find helpful but some particularly relevant organisations who have specific resources focussed on bereavement from Covid-19 are:

Are you struggling and in need of urgent help?

If you're in distress and need support, you can ring Samaritans for free at any time of the day or night. Freephone (UK and Republic of Ireland): 116 123 (24 hours) or email:

Further urgent and out of hours resources can be found here.