School of Computing

Student Support

Student Support

Personal Tutor

When you arrive at University, will you be assigned a personal tutor. This is an academic member of staff who acts as your first point of contact with the University.

Your personal tutor can provide you with information or advice to help you with your academic career. 

The role of a personal tutor is to facilitate a student's personal and academic growth

Download our personal tutoring framework for more information.

Your personal tutor

You should see your personal tutor at least twice during Semester One of your first year. You should see them at least once a semester after that. 

You should go ahead and schedule meetings with your personal tutor if you need to talk about any difficulties.

Your personal tutor is there to:

  • solve issues
  • help with personal problems that are affecting your studies
  • give advice when picking modules

Your role

A personal tutor can’t help you if you don’t show up to a meeting. You need to be open and honest with your tutor in order to receive the best advice. 

At the end of your degree, you can ask personal tutors to provide you with references for jobs. For these to be good references, your personal tutor needs to know you well enough to write them. 

This means that you should:

  • attend all arranged meetings
  • respond promptly to emails
  • keep your personal tutor informed if you have any concerns

Your meetings

Either you or your tutor can initiate a meeting, through email, phone or ePortfolio.

All tutor meetings with taught students will be recorded through ePortfolio

The record can be made after the meeting. The only requirement is that the record states when the meeting took place. 

You can also take notes on your meetings and keep them in ePortfolio. This is a good place to keep track of your concerns and any decisions that you’re making with the help of your personal tutor. 

The meeting record on ePortfolio is strictly confidential. Only you, your tutor (and possibly the Senior Tutor) will be able to see your notes.

Change your personal tutor

It is possible to change your personal tutor if you’re unhappy for any reason. You don’t have to give any reasons for changing your tutor. 

The School will be able to explain the procedures for changing your tutor.

Peer Mentoring

All new undergraduate students are assigned a peer mentor when they arrive. Find out about our peer mentoring scheme.

The goal of peer mentoring is to enable all students to make a smooth transition to University. We want you to feel at home and settled in the University community – academically, socially and culturally. 

Our peer mentoring scheme lets you have advice and support from a more experienced peer.

Download the University policy for the peer mentoring scheme. Contact Jennifer Warrender if you have any questions about the peer mentoring scheme.

Your role

Your peer mentor can help you to understand what is expected of you at University. 

Your mentor will be very approachable and can help answer questions that you might not want to ask the staff. 

Your peer mentor can also tell you about the social scene at the University and in Newcastle.

They can help to answer practical questions about banking, sports facilities, the library, etc.




Student Services

Student Services are in the King's Gate building.

Key services

Academic information

Advising us of changes to your circumstances. This includes taking a leave of absence or transferring programmes.

Obtaining documentation such as Transcripts of Study and Council Tax Exemption Certificates.


Advice and information on a range of accommodation issues including transfers and re-lets.

Managing rent accounts and debt advice.


Making payments for all Tuition Fee and Accommodation charges.

Financial support

Advice and information about sources of funding and managing finances, including short-term emergency loans.

Counselling and mental health support

Confidential support and help is available.

Disability and specialist learning support

Advice, information and guidance, including Disabled Students’ Allowance and examination arrangements.

Exchanges and study abroad

Advice and guidance to students who want to do the Erasmus Programme or the Non-EU Exchange.

Programme and guidance to incoming Exchange and Study Abroad students.

Visa support

A range of assistance from student visa renewal to advice on the immigration implications of changes of study plans.

Visiting us

When you arrive at King’s Gate, you should go first to the Interaction Team (I-Team) on Level 2. They are your first port of call for questions about any issues.

Both drop-in and pre-booked appointments are available. 

Read more about the services at King's Gate.

Opening hours

Monday and Tuesday – 09.00 - 17.00

Wednesday – 10.00 - 17.00

Thursday and Friday – 09.00 - 17.00

School Support

Find out where to go if you need help.

Transition Officer

The School has a Transition Officer to help new students transition from further education to university. 

Our Transition Officer is Laura Heels.


We're more than happy to help you with any questions or advice.

Opening hours

Monday to Thursday, 08.30 - 16.45 

Friday, 08.30 - 16.30 

Find us

Reception is based on 2nd Floor of the Urban Sciences Building.

School of Computing, Urban Sciences Building, Newcastle University, 1 Science Square, Science Central, Newcastle upon Tyne, NE4 5TG 

Contact us

Telephone: +44 191 208 7972 
Fax: +44 (0)191 208 8232 

Student Advice Centre

The Student Advice Centre is a service of the Students’ Union. It's staffed by professionals who specialise in student concerns.

The Student's Union, including the Student Advice Centre, is independent of the University structure. It is primarily concerned with its members’ welfare.

The Student Advice Centre can:

  • give you information
  • listen to any problems
  • tell you about your options
  • help you resolve difficulties
  • refer you elsewhere if need be

They may even take on your case for you, even to the representation stage.

Anything you say to any of the staff will be treated in strictest confidence. We won't disclose anything without your consent. 

Find out more on the Student Advice Centre website

Visit us

The Student Advice Centre is on the ground floor of the Students’ Union Building

Opening times vary throughout the year. Check the weekly schedule before dropping by. 

During term-time, you can drop in for a brief session with one of the advisers.

For complex or serious problems (requiring more than 20 minutes to discuss), you need to make an appointment.

Telephone: 0191 239 3979


International students

We can no longer provide immigration advice to international students. 

If you have immigration questions, you should contact the Visa and Immigration Service at King’s Gate.