Retail, Buying and Selling
Retail, Buying and Selling
About
Retail and sales are competitive markets. Customer service is a key focus to help drive sales and create success for companies.
The retail sector is one of the UK’s largest employers, employing 2.8 million people within 319,000 businesses in 2017.
Buying online is still on the increase, in January 2008 internet sales accounted for 5% of retail sales. In August 2018, internet sales accounted for 18% of all retail sales. Retail sector in the UK, The House of Commons Library (PDF: 853 KB)
Careers advice
- targetjobs: Retail and Sales
- Prospects: Retail and Sales
- All About Careers: Retail & Sales
- Rethink Retail - information and advice on starting a career in retail
Guardian Careers articles
Retail
- Careers in retail: options, job hunting and how to succeed – live chat (December 2015)
- How to get a job in retail (March 2014)
- Supply chains and buying: your career options in retail (Feb 2013)
- Careers in retail - live Q& A with panel of experts (Oct 2012)
- How to get into fashion retail (Jan 2012)
- Three skills that show retailers you mean business (Oct 2012)
Sales
- A guide to your first job in graduate sales (Jan 2011)
- How to write a sales CV (Sept 2011)
- Live Q&A: Quiz the sales executives (Oct 2011)
Industry news
- Retail Week
- The Retail Bulletin
- The Retailer
- Supply Management
- Procurement Leaders
- Drapers - fashion industry news
- The Grocer - grocery sector news
- Talking Retail - grocery sector news
Professional bodies
These represent people working in the sector, providing training and networking opportunities. They often provide careers support for students and graduates. They also provide development for people already working in the sector. Follow them on LinkedIn, or visit their websites for news, contacts, work experience and vacancies.
The main professional associations for this sector include:
Retail
- British Retail Consortium
- The Institute of Customer Service
- Booksellers Association
- The Chartered Institute of Logistics and Transport
- Chartered Institute of Purchasing & Supply (CIPS)
Buying and selling
- Institute of Sales Professionals
- British Antique Dealers' Association
- Society of Fine Art Auctioneers and Valuers - includes a member directory.
Find professional bodies outside the UK on GoinGlobal by selecting ‘Professional and Personal Networking’ on each of the individual country guides.
Making contacts
Making contacts is helpful for success in this sector. Many jobs in this field come through networking and speculative applications. You could start with Newcastle alumni on LinkedIn – find out what our graduates did after graduation and contact them for advice.
Social media, particularly LinkedIn and Twitter, is useful for making contacts, finding employers and opportunities. Find out more about how to use social media for your career and subscribe to our Retail, buying and selling twitter list.
Events
Recruitment fairs, open days, talks and events give insights and opportunities to make contacts. Regular events organised by the Careers Service include Employer & Sector Insights and Recruitment Events.
Related sectors
You may also be interested in Logistics and Supply Chain Management and Project Management or see our other Explore Occupations pages for more options.
Roles & Skills
There are a variety of different roles available in these sectors and opportunities can be found across the UK.
Jobs in retail can typically be found in the following areas:
- retail management
- visual merchandising
- merchandising and loss prevention
- online sales
- buying
- supply chain, logistics and warehouse based roles
- customer service and sales
In addition, opportunities are available to work in human resources, IT, administration, finance, project management and marketing.
Opportunities in sales can be found in areas such as:
- business to business (B2B)
- business to consumer (B2C)
- medical/pharmaceutical sales
- fast moving consumer goods (FMCG)
- technology and communications
- online sales
- property
- customer service and retail
For logistics role profiles see logistics and supply chain management.
Have a look at the job profiles in this sector on Prospects and targetjobs to find out more about what these roles involve and how to get into them. These are just some of the profiles available:
Retail
- Retail manager
- Retail merchandiser
- Visual merchandiser
- Warehouse manager
- Bookseller
- Call centre manager
- Customer service manager
- Antique dealer
- Commercial art gallery manager
- Stylist
Buying
Selling
- Sales executive
- Sales manager
- Medical sales representative
- Technical sales engineer
- IT sales professional
Skills employers look for
- commercial awareness and an understanding of what makes customers buy products
- customer-centred with effective communication skills
- adaptive, flexible and collaborative
- accountability and the ability to motivate and manage people effectively
- creativity and design skills
- technical and IT skills
See also targetjobs: Discover the skills and qualities needed for buying and merchandising
Gaining Experience
Gaining work experience in customer service or sales is essential when looking to start a career in this sector.
Several major supermarkets and high street chains, such as Aldi, Boots and John Lewis, offer students paid summer internships or placement years in retail.
Applications for large companies start to open in September, the year before the internship or placement year will take place. They start to close between November and February. Some companies recruit all year round, but it is best to start looking as early as possible.
Work experience with smaller employers is not always advertised. You may need to contact these companies with a speculative approach.
Targetjobs has information and advice on finding experience in merchandising and fashion design. Prospects has information on how to get into buying and merchandising, what's available and how to get it.
Professional bodies also advertise opportunities. See About for a list of organisations
Finding work experience
Internships and placements
Undertaking an internship or placement year is a great way to gain in-depth experience in your chosen field.
Penultimate year undergraduate students can opt to take a 9-12 month placement, extending your degree programme by one year. For more information, or to register your interest, see Careers Service Placement Year.
Use these resources to find advertised work experience:
- Search for vacancies on MyCareer
- targetjobs: Retail and targetjobs: Sales
- Student Ladder - lists internships and placement years in business and retail
- RateMyPlacement
- Prospects
- TheJobCrowd – select ‘work experience’ or ‘internship’ under ‘job type’
Work experience in auction houses:
- Bonhams - internships in London and the US
- Christie's - internships in London, Amsterdam, Asia and the US
- Sotheby's - unpaid internships in the UK and overseas
Specialist recruitment agencies
- Retail Human Resources
- Talisman - recruitment consultancy specialising in fashion and lifestyle retail vacancies
- Pareto Law - specialist recruitment agency, which advertises nationwide graduate sales positions
- BMS Performance - specialist sales recruitment agency
See also Internships, placements & shadowing for more sources of opportunities.
Finding companies
Not all opportunities are advertised. You could also approach organisations or find work through networking in the industry.
Find organisations that interest you and get in touch, always with a named contact. Be specific about why you are writing to them and what you’re looking for. Show your enthusiasm for the sector and highlight any relevant skills. Don’t give up if you don’t get a reply – follow up with a phone call or email to show that you’re keen.
Try the following sites to find organisations to approach:
In the North East
- Eldon Square and the Metro Centre - list of stores
- North East Chamber of Commerce: Business directory – search for companies in the North East
- Journal Top 200 - 200 largest companies in the North East
UK wide
- Find organisations on MyCareer - log in, then click on ‘search organisations’ under the Vacancies tab
- Booksellers Association - search for bookshops
- Society of Fine Art Auctioneers And Valuers - members directory
- Yell.com - online business directory
- LinkedIn Find Alumni Tool - see where Newcastle University graduates are working for inspiration
- Destinations of Leavers from Higher Education (DLHE) - see where Newcastle University graduates were working six months after graduation
See Researching Employers for more ways to source and research companies.
Other ways to gain experience
- part-time work is common in the retail and sales. A part-time job in a supermarket or shop is a great way to increase knowledge of the sector and see if it's for you. See finding a part-time job for vacancy sources
- voluntary work in a charity shop is helpful experience for the retail sector. Voluntary work as a fundraiser would also be helpful for a career in sales.
- gain the ncl+ Advanced Award in leadership or business and develop vital skills needed in the sector
- enter related competitions, see external competitions
- get involved in student societies to develop relevant skills and demonstrate your interest in the sector, eg the Fashion Society for fashion retail or buying
Finding Jobs
Competition is strong, especially for entry-level positions. Use these resources to find advertised vacancies and also research employers for speculative applications.
Many large employers offer graduate schemes in this sector. Applications usually open around September and can close as early as October - December, for roles starting the following September.
You can also find graduate jobs in this sector advertised all year round.
Professional bodies also advertise graduate positions. See About for a list of organisations.
Use the following resources to find advertised vacancies and also research employers for speculative applications.
Vacancy sites
In the North East
- Eldon Square and the Metro Centre - vacancy websites
- North East jobs
UK Wide
- JobsRetail
- RetailChoice.com
- The Guardian Jobs - retail and fast-moving consumer goods (FMCG) vacancies
- Drapers Jobs - includes fashion retail vacancies
- Grocer Jobs - fast-moving consumer goods (FMCG) vacancies
- Supply Management Jobs
- Supply Chain Online
- ClearlySalesJobs.co.uk
- Simply Sales Jobs
Graduate schemes & entry level jobs
- Search for vacancies on My Career
- Prospects: Graduate job search
- TARGETjobs: Retail, buying and merchandising graduate jobs and schemes
- Student Ladder - graduate vacancies in business and retail
- Christie's - graduate internships in London, Amsterdam, Asia and the US
See Graduate jobs for more vacancy sources.
Find jobs and additional vacancy source websites for outside the UK on GoinGlobal.
Specialist recruitment agencies
Recruitment agencies often advertise graduate and entry-level positions. They also have a wealth of industry knowledge.
- Retail Human Resources
- Talisman - recruitment consultancy specialising in fashion and lifestyle retail vacancies
- Pareto Law - specialist recruitment agency, which advertises nationwide graduate sales positions
- BMS Performance - specialist sales recruitment agency
Finding companies
Not all opportunities are advertised. You could also approach organisations or find work through networking in the industry.
Find organisations that interest you and get in touch, always with a named contact. Be specific about why you are writing to them and what you’re looking for. Show your enthusiasm for the sector and highlight any relevant skills. Don’t give up if you don’t get a reply – follow up with a phone call or email to show that you’re keen.
Try the following sites to find organisations to approach:
In the North East
- Eldon Square and the Metro Centre - list of stores
- North East Chamber of Commerce: Business directory – search for companies in the North East
- Journal Top 200 - 200 largest companies in the North East
UK wide
- Find organisations on My Career - log in, then click on ‘search organisations’ under the Vacancies tab
- Booksellers Association - search for bookshops
- Society of Fine Art Auctioneers And Valuers - members directory
- Yell.com - online business directory
- LinkedIn Find Alumni Tool - see where Newcastle University graduates are working for inspiration
- Destinations of Leavers from Higher Education (DLHE) - see where Newcastle University graduates were working six months after graduation
See Researching Employers for more ways to source and research companies.
Self-employment
Being self-employed is common in the retail sector.
Many large companies offer retail business opportunities in the form of franchises. In the UK, franchising is regulated by the British Franchise Association. The BFA website offers in-depth information and advice for those thinking of joining a franchise.
If you’re an international student, on a Tier 4 visa you are unable to be self-employed or work as a freelancer. For more information visit the Visa team website.
START UP provides information on activities and support available to eligible Newcastle students and graduates interested in self-employment.
COBRA provides factsheets and reports on starting up and running a business. COBRA can only be accessed through a University computer on the Newcastle campus.
For more information and advice on self-employment, visit Work for Yourself.