Customer Charter
Our Mission Statement
'Delivering an outstanding estate'
Our Values
- Taking responsibility and positively embracing change
- Effective service delivery through professionalism
- Promoting a 'can do' attitude
- Honesty and integrity
- Respecting the academic purpose of the University
- Valuing all staff and respecting diversity
Primary Objectives
- Place our customers at the heart of everything we do
- Deliver student experience
- Encourage effective utilisation of space
- Improve the condition of our buildings and their functional suitability
- Integrate environmental management into our day to day operations
- Reduce carbon emissions
- Improve the public realm
- ESS staff satisfaction
Our Customer Charter Principles
- Ownership
- Relationships
- Consultation
- Transparency
- Quality and Attention to Detail
- Feedback